"Once again, they exceeded my expectations!!! "
I've leased from Boch (Clay) Hyundai three times. The first time was in 2015. The first time I went into (then Clay) Boch Hyundai, my wife wanted me to go alone because she hated seeing how upset I would get by getting screwed around with, "numbers games", wasted time, and yearning for that piece of my life back, as well as my dignity.
All 3 lease experiences were amazing! I am incredibly surprised and can truly call myself a loyal customer. Thank you, Wassim, Chuck Kallis, and Justin Boyd for changing my impression of the car buying/leasing experience!
(You may want to just jump to the bottom... Something interesting happens...)
2015 Lease #1: Exceeded Expectations
However, I went in with my guns blazing the first time, and then ended up walking out scratching my head with a smile wondering why I actually felt like I got the deal I originally asked for with even some extras. At that time I signed the paperwork with Wassim when he was in finance. I actually asked for his card before leaving because I was so pleased -- that has NEVER happened before.
2015 Santa Fe Ownership #1: Exceeded Expectations
Then, the amazing part is the Hyundai Santa Fe exceeded our expectations in sheer functionality and features. I am an engineer. I tend to pick up on technical details. Even the technology and subtle features of the Hyundai innovation impressed me -- that hasn't happened with a car I've had since I first bought a new VW Passat in 2002. Then the impression continued through follow up surveys that seemed genuine in asking real questions. So, I provided real feedback. I was incredibly impressed that the actual Hyundai Engineering team subsequently contacted me for more information to help them improve their design. And I'm sure it wasn't just my feedback, but I was blown away to see several of the features I mentioned were redesigned/adjusted/improved in the 2018 Santa Fe I got at the end of that lease... See below :)
2015 Santa Fe Service #1: Exceeded Expectations
I'm always waiting for the other shoe to drop on every "service contract" I tack onto my purchase. There is always a catch that works in the dealership's favor. "The nail went through the _wall_ of the tire... that's not covered. Only when it goes through the tread". But again I was incredibly surprised that over the course of 3 years having the lease, I literally did not get charged for anything I didn't expect.
And the most amazing part was that one time my au pair hit something that caused the wheel well lining (plastic guard around the inside of the fender) to come off and it was dragging on the tire. I was so upset because it wasn't covered and I thought it would cost $150+ to fix it. The service manager (sorry, can't remember his name because it was several years ago) took a look and quoted me something in that range: $150. GAH! I said fine.. go ahead and do it. Only 10 - 15 mins later he said "It's all ready to go." I got out my card to pay. He said "you know what... I also checked our cost on the part. It's basically negligible. And it only took 10 mins. So, I'm not going to charge you _anything_" (xxx?!?!?!?) I was literally in shock trying to make sure I understood what he said and didn't miss some other angle where he got me in a pinch. I reached out and asked if I could shake his hand -- "Thank you. I promise I'll be back." He really did make my day. And for no reason. I didn't even ask for a lower price. It was my au pair's fault. I couldn't say anything about expectations... But yet I left feeling amazing.
2018 Santa Fe Lease and Service #2: Exceeded Expectations
... I can't imagine that anyone is still reading at this point. So, let's just say, I went back and signed another lease for a 2018 Santa Fe because of how much we loved the first one. Same great Sales AND Service experience.
[PLEASE READ] 2019 Kona Lease and Service #3: Exceeded Expectations
So we were shopping for a second car a couple years ago in addition to our second Santa Fe. I stopped by Boch Hyundai because of how pleased we were, and I was developing customer loyalty to them for the first time ever. Unfortunately, Wassim was there when I stopped by. I took the Tucson for a drive, but didn't really like some of the aspects. It felt like a cheap version of the Santa Fe that I loved. So, I made one of the worst mistakes by making the rounds at other dealerships and ending up with a Nissan Rogue. It had gotten tons of great reviews, blah, blah. It was comparable to the Tucson, same basic features, same pricing, etc... But my real reason for choosing it was because it was also Boch. So, I assumed the same Sales and Service. Long story short, I got screwed. At every turn I've been disappointed with that lease:
* The service department finds ways to tack on a minimum of $400 each time I'm there for a routine service
* They don't ask me before doing the repairs, then they say "we had to do it because of the inspection", etc.
* I was the VERY first customer at the service department one day for a routine oil change. They said it would be 30 mins tops. No exaggeration, it was 3 hours later before I left. No explanation as to why it took so long. And they also couldn't explain the other issues I was having such as why the auto-lift tail gate opens, then automatically closed while I'm reaching inside. Nor why my Nissan Connect App won't actually connect to my car. And they found a few other things to tack on several hundred dollars.
... This happened on multiple occasions... And my au pair even called me one time and said "they told me I'm not allowed to leave. They charged $100s of dollars for stuff I don't know why... and it's been hours when they said it would be 30 mins and I have to get the kids from camp and they won't let me leave and the camp is even calling me asking why I'm not there" -- I am using utmost restraint to not use the real words I want to use to explain how I feel about how they treated her. My wife ended up having to call Nissan and the Camp (during work). I also had to call camp and my au pair (during work). And all because of the A__ H____s at Boch Nissan Service department.
I was so disgusted by looking at that Rogue every day and feeling like I got screwed that I actually went to Boch Hyundai and talked to Wassim and Chuck to see if there was any way they could get me out of the last 5 months of my lease at Nissan since it is owned by the same company. Without blinking he said -- "Yes. Are you ready to do it now? Or do you need time? Just stop by when you are ready" -- no pressure!! I wanted to hug him.
So in the end... I ended up getting out of the lease at Nissan (special circumstances I'm sure because of my horrible situation and my customer loyalty), and I can't tell you how happy I am with this new Kona! I didn't even know about it. But it matched the parameters I gave Wassim and Chuck.
Wassim is now General Sales Manager -- congratulations! Well deserved, Wassim!!!
Chuck is still there.
And I had an incredible experience with the newly hired Justin Boyd that was amazing to work with. He admitted to me that I was his 4th contract there, so he wanted to apologize in advance if anything took too long. It didn't take any time at all other than the 30 minutes to unfreeze my credit report -- COMPLETELY MY FAULT, and renegotiating a couple details that were also things that I threw in at the last minute. They absolutely did their part in moving things along. And I think I still was in and out in less time than expected.
And as an added bonus, I asked for extra features, Wassim said he can't do it because he'll lose money at the price I had to keep my payments. I said, let me just run an errand in the car and think about it. I came back and said "Ok. Fine. We can up my payments for it. Chuck said, Wassim decided that he wants your business more than the $20/mo. So, he said he's fine keeping the payments as they are and giving you the features." WHAT?!?!?!? GAH! I can't believe I am actually wanting to hug Wassim and Chuck again. (BTW: this was a feature for my wife -- "Happy wife, happy life", guys!)
Thank you so much!
Employees Worked With
Other Employees :
Wassim, Justin Boyd