Joe is a rock star among salespersons. Helpful, caring and honest. This is my second toyota purchase and its because of Joe that i returned to Boch Toyota. This purchase was for my wife. (Happy Wife = Happy Life) Joe made my wife very happy with a great experience resulting in a car she LOVES.
Joe, You ARE THE MAN!!
I will be shopping for a new car next year and I will expect to work with Joe again.
" Alberto Heredia"
We buy a RAV4 Limited. My husband was last Saturday and next Monday the negociation was Excellent with Alberto Heredia. I recommend for everything. Thanks a lot.
"Much better than I thought it would...."
My 85 year old mom and I went to buy her a new Toyota Corolla 2018. I lined up everything ahead of time on the internet: 1) Price of Toyota (down to the penny ; they call it the Out The Door Price). and 2) The range I could expect for my mom's trade in. One hears lots of stories how buying a car goes -many on the ugly side. Thus, I expected a battle. Nothing like that.
There were brief moments, where we were not on the same page (I mean it ain't going to be heaven...though they actually have good food there you can buy while you are waiting and everyone is pretty friendly). But here's the thing in these situations: Everything hinges on what happens in those few moments of 'disconnect' and that is where this dealership and our awesome salesman, Alberto, rose to the occasion like Brady with 2 minutes on the clock and 80 yards to travel down the field. All I did was show my paper work I had done ahead of time before walking in and it was settled in less than 3 minutes in my favor every time.
I just highlight the smaller part of our time at Boch when things where not perfect as that is what most of you readers want to know about: Do they come through for you? Can you manage the situation if you know how to structure it? Does it mean more for them for you to be happy and tell your friends than leave feeling ripped off? All big Y E S 'S. (yes)
The other more mundane kitchen-work pieces certainly count too of how caring Albeto was for our needs and to my mother especially who for sure needed some extra time (eg., with aspects of the new car like getting used to computer integrative systems and so forth and in the whole buying process). He has a calm and a clearly authentic 'good guy' nature about him. I was relieved some even just initially in how he was walking us through the process (mom's walker included).
There were no last second surprises when we did the meeting with the back-office money guy (who was friendly too). My mom was able to get the car she wanted, including the color inside and out they promised, for a very reasonable price and a 'good enough trade' in price on a pretty old and definitely beat up Toyota Corolla as well. Could we have pushed a little more on the trade? Maybe, but we were getting the best price of 3 other dealerships I had contacted, the only dealership that found the exact car we wanted (not just color but short length of time on the lot) and was not putting us through xxxx to do it : fair is fair.
Lastly, and still wondering if I dreamt the next part...... When my mother said she found it a little stressful to come back with her new car for the inspection and some other paper work matters (needed cause we bought the car on a weekend), Alberto quickly volunteered to go to her condo complex in Newton and make all the final pieces happen, in a short time span, so she didn't have to worry about anything ........and...... he didn't want the 'last part' to be any kind of a smudge on her overall experience. I have rarely seen that level of customer service and dedication at 4 star hotels never mind car dealerships.
So mom is happy driving around her new car. I got 'good son points' for getting her it and through the process. Do your part in this very real-life transaction (i.e. fairy tales don't exist), be vigilant each step of the way so you are able to correct any misunderstandings that come along, and Boch Toyota South in Norwood and Alberto can be very good for your pocket book and anxiety level. I shall hold my food critic review for the food stand there...... but while not appropriate for fine dining and special occasions ... :)...... it holds it own as well. (as does the awesome folk in the internet/call center department that set me up to win in such a major way) Superstar there and who should also get a huge award, this time for for patience, research, and good information to help an an anxious and highly questioning/inquisitive customer (me): ALEXUS ALDER
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