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Bocker Auto Group - Service Center

Freeport, IL

4.8
198 Reviews
Call Service Center (815) 656-4138

198 Reviews of Bocker Auto Group - Service Center

Sort by
August 13, 2025

Great follow and great service. April did a great job ! Keep up the great work! More

by BUNKBALL40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Lampros
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Bocker Auto Group responded

Thank you so much for your review! We're glad to hear you had a great experience with our team, especially with April. Your appreciation motivates us to continue providing excellent service at Bocker Chevrolet GMC. We look forward to assisting you again soon. Sincerely, The Bocker Chevrolet GMC Team

August 06, 2025

The customer service isn’t what it used to be, updates on condition of the car isn’t thorough, cost has increased significantly. More

by phawkins4
Recommend Dealer
No
Employees Worked With
Heather Lampros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2025 -

Bocker Auto Group responded

Thank you for sharing your experience. We understand your concerns about the changes in customer service, rising costs, and limited communication during your visit. At Bocker Chevrolet GMC, we aim to provide consistent, attentive care and transparent updates throughout your service, and your feedback helps us understand how this experience impacted you. If you'd like to discuss your visit further, please feel free to contact us directly. Your feedback is valuable to us. Sincerely, The Bocker Chevrolet GMC Team

August 05, 2025

They always do a great job with my car. And the employees are always so friendly. That’s why I always do business there. More

by joysec5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Lampros
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2025 -

Bocker Auto Group responded

Thank you for your review! We are happy to hear that you consistently have a great experience with Bocker Chevrolet GMC and appreciate our friendly staff. Your loyalty means a lot to us, and we look forward to serving you again soon. Sincerely, The Bocker Chevrolet GMC Team

August 05, 2025

This is one of the best dealerships I have ever had the pleasure of working with. The people are friendly, customer focused, and quick to get the job done. They absolutely represent the GM brand well. More

by JPEREZ1439
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2025 -

Bocker Auto Group responded

Thank you for your feedback! We appreciate you taking the time to share your positive experience at Bocker Chevrolet GMC. Our team works hard to provide excellent service, and we're happy to hear that it showed during your visit. We look forward to seeing you again soon. Sincerely, The Bocker Chevrolet GMC Team

August 02, 2025

Brad always does a good job of handling my cars needs and describing the issues it may be having to me. More

by BINU61048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2025 -

Bocker Auto Group responded

Thank you for your wonderful review! We're delighted to hear that Brad is consistently taking great care of your car's needs and effectively communicating any issues. At Bocker Chevrolet GMC, we strive for top-notch service, and it's great to see that reflected in your experience. We look forward to seeing you again! Sincerely, The Bocker Chevrolet GMC Team

August 02, 2025

Nice guy. Very knowledgeable and courteous. He goes to a very well like and friendly dentist. More

by lugan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2025 -

Bocker Auto Group responded

Thank you for your positive feedback, Lugan! We're excited to hear about your pleasant experience with our team at Bocker Chevrolet GMC. It's great to know that our knowledgeable staff made an impression. We look forward to seeing you again soon! Sincerely, The Bocker Chevrolet GMC Team

July 25, 2025

Went in for oil change and needed to schedule for tire rotation… April managed to get both done for me back to back! Done pretty quick and much appreciated. More

by Linda T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

Bocker Auto Group responded

Thank you, Linda! We appreciate your feedback and are glad to hear that April took care of your oil change and tire rotation efficiently. Your satisfaction is important to us at Bocker Chevrolet GMC. We look forward to assisting you again. Sincerely, The Bocker Chevrolet GMC Team

July 22, 2025

They look like they know what they are doing ! Very good group and work together well ! More

by LCOOK1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALL.........
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Jul 23, 2025 -

Bocker Auto Group responded

Thank you for the fantastic review! We're thrilled to hear that you had a positive experience with our team at Bocker Chevrolet GMC. Our staff takes pride in their work and collaboration, and we appreciate your recognition of that. We look forward to seeing you again soon! Sincerely, The Bocker Chevrolet GMC Team

July 20, 2025

Always honest and trustworthy. The service department is very easy to work with and I would not take my vehicle anywhere else. More

by jaynemunz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Lampros
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Fyock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Leverton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gretchen Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2025 -

Bocker Auto Group responded

Thank you for your wonderful review, Jay! We truly appreciate your kind words about Bocker Chevrolet GMC and our service department. It’s our goal to provide honest and trustworthy service, and we’re thrilled to hear that you have had such a positive experience. We look forward to seeing you again for all your vehicle needs! Sincerely, The Bocker Chevrolet GMC Team

July 19, 2025

Oil grease stains left inside vehicle on door panels very disappointed total lack of care More

by ISITACRIME1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Lampros
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2025 -

Bocker Auto Group responded

Thank you for your feedback. We understand your disappointment regarding the oil grease stains left on your vehicle's door panels. At Bocker Chevrolet GMC, we strive to maintain high standards of cleanliness and care. We appreciate your comments and would like to discuss this issue. Please feel free to contact us directly so we can assist you further. Thank you for bringing this to our attention. Sincerely, The Bocker Chevrolet GMC Team

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