Bohn Toyota

Had my first service today on my Corolla Cross. It was fast, thorough and the service team was great. They are so friendly and helpful. Love my car, love Toyota and love Bohn Toyota Westbank. It was fast, thorough and the service team was great. They are so friendly and helpful. Love my car, love Toyota and love Bohn Toyota Westbank. I’ve had nothing but great experiences with them. I will definitely be a return customer for my next purchase!! Thank you everyone 👍💕 More

Service department running a scam. Toyota owners be on alert of being charged for repairs not needed Toyota owners be on alert of being charged for repairs not needed More

Service personnel was great, prompt and knowledgeable. Enjoy my experience with every visit. Very friendly atmosphere. They make you comfortable while you wait by offering refreshments and comfortable cha Enjoy my experience with every visit. Very friendly atmosphere. They make you comfortable while you wait by offering refreshments and comfortable chairs to sit it to watch tv while you wait! More

It was great service and quick response to taking care of my car, thanks so very Much my car, thanks so very Much More

Great customer service , staff was well trained at what they do and very professional , refreshments are offered while you wait they do and very professional , refreshments are offered while you wait More

Our sales person was Outstanding. She was very knowledgeable and very professional. I will tell other people. She was very knowledgeable and very professional. I will tell other people. More

Was looking for a vehicle for my son and didn’t have very much to spend. We told the sales guy Martinez what we had and he did everything in his power to find my son a nice reliable vehicle without going ove much to spend. We told the sales guy Martinez what we had and he did everything in his power to find my son a nice reliable vehicle without going over our budget. We are very pleased with the Vehicle Martinez was able to get for my son in. I would recommend speaking with him if you are looking for a vehicle, you will have a wonderful experience by doing so. More

If I could do no stars, I would. So I originally came here & I had put a deposit down on a car. Keep in mind, they kept urging me to put the deposit down so I can "lock it in" & the So I originally came here & I had put a deposit down on a car. Keep in mind, they kept urging me to put the deposit down so I can "lock it in" & the car would be mine. The paperwork that I had signed had the VIN number of the car & everything. Asked the car salesman Martinez, since I had put down the deposit, if that car was mine. He answered yes. Asked another employee when placing my deposit, he also answered yes. Although I will choose to leave his name out I understand that mistakes do happen & his job title doesn't really have to do anything with the inventory or the sales itself. Moving on, After finding out that the vehicle was already promised to another buyer (not the issue) The salesman, Martinez, did not communicate with me at all to let me know that the car that I had initially put a deposit down on, was no longer available. KEEP IN MIND, he was texting me while I was asking him what else would I need to do to be prepared for when the car comes in. KNOWING that the car was no longer available. POOR communication skills right? Had he been upfront & owned up to his mistake of telling me to put down a deposit for a car that was already promised to another buyer, it would've been fine. HOWEVER, he did NOT tell me ANYTHING. NO communication at all. So he was just going to let me put down a deposit & not tell me anything? $500 lol. The audacity of this person to have not said anything & continued to have conversations with me as if nothing happened at all. My family has bought cars at this location for years. & I'm the first to ever go to another location. If you ever go here, I don't recommend the same salesman I had. Awful experience from him, awful communication, & awful customer service. More

i was only contacted once with a form email and never heard from them again heard from them again More

1. Never let a customer drive away from your shop with only 26 psi in their tire. Especially when pressure issues with that tire is the biggest reason they came for maintenance that day. That’s at 60% an only 26 psi in their tire. Especially when pressure issues with that tire is the biggest reason they came for maintenance that day. That’s at 60% and at it’s not safe! 2. Don’t blame an after market tire sensor for the issue because you couldn’t even know because you didn’t even pressurize the tire. Once the mechanic realized the sensor was aftermarket, so his Toyota tool wouldn’t read the pressure, he just blew it off without manually checking the tire pressure. I went back to the reputable (nation wide) tire shop where they verified the accuracy of the aftermarket sensor as the exact match for my vehicle. They put air in the tire and the low tire light went off. They also put air in all other tires bc it wasn’t done at your dealership. 3. Just because you find a plug in a tire doesn’t mean it’s ruined. How about air it up and check for leaks? The service manager performed this right in front of me and it didn’t leak in the slightest. 4. Don’t make up a bunch of bs stories about different checks and yadayadayada. I just brought my truck in to have the tire fixed but I didn’t even get the minimum. Like I said, I left there with 26psi in the one tire I wanted fixed. I needed it fixed. You let me leave there with a tire in a dangerous condition, same as it came in as, and you even charged me for it. 5. I asked you to look back at my service records to see how many times I’d been in for service for that tire, and you wouldn’t even do so little as that. 6. Your service report was false. One line mentioned washer fluid was low so you filled it up. False. Not a single drop was added, admittedly, because you don’t even carry the type of fluid already in there. When I called this out to the GM he said the service report said no service performed. I called bs, aloud, and showed him on the report where it specifically read ‘filled to proper level as need.’ What? After showing this to the GM he just stood there with a blank stare, still insisting I was wrong for raising my voice. I was wrong; but what about the truth? 7. I shouldn’t have raised my voice, but it seems there is a major issue there with telling the truth. You blamed all your inequities on everything else. I entrusted you to properly maintain my vehicle not only for longevity of the vehicle but also my safety. You failed magnificently. I’m sure I could have gotten better maintenance at Walmart. This is a real shame because I’ve purchased three brand new vehicles from Don Bohn dealerships, and they were all dealer maintained by you. 8. To the GM: when you came outside maybe you would have wanted to consider excusing everyone else, asking me what major malfunction was and how you could help. Might have been a good idea to shut it down right away with professionalism. Instead, you chose to throw your weight around, join your mechanics with their yadayadayada excuses and blame the entire situation on me because I was loud. I was wrong for being loud, but didn’t you even want to get to the route cause of why I was angry; and perhaps fix what I was lied to about? I apologize about being loud; however, you dealership has a fundamental problem with being dishonest and providing quality customer service. It’s all about money. I just wanted my tire fixed and I can’t stand being lied to. Your actions proved why I was lied to, received poor service, and treated as if I only listened to what was said then everything would be ok. Business ethics and morality not unlike that of Bernie Madoff. Shame on you and your team. More