I cannot believe anybody that went to this dealership has anything good to say. I work with 10 other people in our office and they all hate the service center. I was in customer service with ten other people and nobody was happy. The customer service rep. was talking to a customer on the phone that was unhappy about his bill for battery/cables, etc... She was rudely explaining why his battery was bad (burnt cell) and how it burned up his battery cables and they had to replace the battery and other items. He was not happy with the cost. She told him to wait a minute and she muffled the phone and spoke to the service rep. The service rep. told her that they did not replace the battery. They were charging him for a battery they never replaced and they only reason it was caught was because he questioned the cost.. I am sorry, that is theft, plain and simple. Everyone in the service center overheard her conversation. She even yelled at another customer. Needless to say, I had words with her regarding my car, and had my car towed out of the dealership. I went to Toyota of Slidell and it was not even a comparison. Excellent service. I will never step foot on their property again.