Worst experience I've ever had or even heard of at a dealership. Found my dream car there, a Challenger 5k under MSRP and my 1st question to my salesperson, Forest Felks was "What's wrong with it?" He looked me in my eyes and said "Nothing." Test drove it and it was fine but I noticed bug scratches all over the grill. Asked him if he could get that out and he said no. Then he went to the Used Car manager's office and came back claiming the car was priced wrong but I was getting away with a steal. That sounded like used car salesman bull but I ignored it cause I knew the price point was good. He proceeded to put the form in front me to sign trying to rush the sale claiming that this car would go fast in this market. He only agreed to buff the grill after I put money down. He texted me daily the next week trying to get me to close yet when I arrived, the car wasn't even ready. He said he couldn't get it buffed but he was sending it off for a paint job for the grill. I closed the sale and waited nearly another week for my car.
When I came back and picked it up on a Friday evening it looked fine at first. But the next morning, after driving it home, I noticed the bottom of the grill was cracked and bent up in several places and sloppily zip tied together with wires hanging off the bottom. I contacted Forrest about it and he tells me the manager won't do anything about it because it was already marked down. But after pressing him further he says, "You should've known that when you first looked at it." I'm irate at this point cause the first thing I asked him was "What's wrong with it?" and he said "Nothing." I remind him of this and he backs up and changes his story to "that must've happened while they were doing the paint job." We go back and forth another minute before he hangs up in my face claiming he has a customer. Completely ignoring the fact that I AM a customer. So apparently it's standard practice for Bohn Toyota to sell a damaged used car, lie about its condition several times over, then hang up in the face of the customer they just swindled thousands of dollars out of.
It gets worse. The following Monday I call the dealership and ask to speak to the manager. After explaining my situation, the manager, Martin Bonura, tells me they'll take care of it. That he'll even have the Used Car Sales Manager, Bruce Bishop call me to give me a rental while they fix it. Knowing that a grill that's cracked in several places with hanging wires has to be replaced, I naturally assume that he means they're going to replace it. (Much like the Service Departments of many dealerships require of the customer when we have significant damage to a part of our car connected to a much bigger part and end up having to replace the whole part.) But when I tell Bishop that "we'll fix it" most likely means replacing the grill, he says his manager didn't say anything about that and he'll have to call back about that. He does so and then the manager calls me back accusing me of putting words in his mouth. He now claims that since he doesn't know what's wrong with the car since he hasn't seen it, he can't make any promises. He's gone from "we'll take care if it" to "we'll have to look at it first."
I'm beyond irate at this point. I tell him I want to terminate the contract and he says that's not possible. I tell him I'll have to consult my lawyer to which he responds, "We've got lawyers too." I feel like I'm being bullied by gangsters at this point. All but forced to comply, I bring my car in the next day to see what they might offer. I talk with Bishop after handing over the keys. As I told Martin Bonura the day before, I tell Bishop I don't really care about the $1,000 or whatever the repair of the grill would have cost. I could have done that myself. It's about being intentionally lied to. Repeatedly. At this point its beyond bad business. It's downright disrespectful and borderline legalized criminality. The distrust from it all makes me wonder if the grill is the only problem, since that's clearly not a $5,000 problem. He claims that's the only problem he knows of but that the tag on the front of the car which says "Acceleride" means that the car is damaged in some way.
So that's at least 3 ways I've been lied to. Forrest knew about the cracked grill. He claimed the car was mistakenly marked down when he knew it was because of the cracked grill. And he had to know that indeed something was wrong with the car because it was tagged in a way that only the dealership would know and yet he told me nothing. And it's likely that Bishop, the manager whose office he came out of with claims of how they messed up and marked it too low by mistake, was in on the lie too. Bishop was the same one who told Forrest to tell me they wouldn't do anything about the damage because he (Bishop) already priced it low. He's also the same one who told Forrest that it was "mistakenly" priced low, when we initially started talks. So again, it's hard to believe that Bishop, a self proclaimed upstanding Christian who's been at this for 40 years, wasn't in on the swindle too. I left the car with Bishop and he said he'd call me the next morning with a report from the body shop. It's 5 days later and I still haven't heard from him.
There's no actual way to repair this kind of harm. The corruption is apparently ubiquitous at this place so there's no one internally that can fix it. The least they can do at this point is replace my grill free of charge and communicate clearly as they do so.
The sooner I can have nothing to do with them ever again the better