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Bokan Ford

3.0

7 Lifetime Reviews

2 Franklin Park W, St Albans, Vermont 05478 Directions
Sales: (833) 789-6800

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7 Reviews of Bokan Ford

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September 02, 2018

"Screwed twice"

- David

Brought a new (3 months old) Ford F150 in for warranty work... waited two weeks for my appointment. Left truck for the day, Went at 4pm to pick it up and was informed the owner saw a different dealers sticker on the back and told service manager not to fix my vehicle. No one called me to let me know. We just moved into the area and had purchased the truck before we moved. The service mgr told me to bring it back the following Tuesday as the owner would be out of town.... Dropped it off... late afternoon went to pick it up.... surprise, the owner was in the service dept and screamed at me.... told me to never bring it back... never wil0l0 go back!!!!

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Recommend Dealer
No
Employees Worked With
Kevin, Bud
May 02, 2018

"horrible customer service"

- Meagan Shine

Nothing went well. This was the worst experience I've ever had using a dealer maintenance shop. My car had a flat tire and since I have a tire warranty I had my car towed to Paquins. The next morning I called and told them to let me know when it was done and I had less than 100 miles due before my oil needed to be changed. So at 2:00 I called to check because I hadn't heard from them and Andrew advised me the oil change had been done- which I don't believe since they apparently can't order any parts and did not replace my sticker. He also advised that they could not replace my tire because they can't order any for at least a week and when I told him I need a rental then he completely refused. I ended up calling another Ford and they took very very good care of me. This service department is a sorry excuse for what Ford stands for and should be completely shut down. I will never ever recommend or bring my vehicle there again. What's the point of having a service department that can't do anything? The other Ford where my car went took immediate care of me getting a tow truck, servicing my vehicle and gave me a rental for how poorly I was treated at Paquins. My vehicle is completely under warranty and I should not have been refused a rental. This is a huge issue that needs to be addressed immediately.

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Recommend Dealer
No
Employees Worked With
Andrew
March 26, 2018

"Excellent Service "

- Boner1234

Brought my Nissan Frontier in to get ignition key programmed. Dropped it off and in couple of hours it was done and airbag recall was done then to top it off WASHED the truck afterwards. Price was cheap as well. I will recommend them to anyone.

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Recommend Dealer
Yes
Employees Worked With
All of Service
September 11, 2017

"Great as always"

- musicouple

This is our 7th car we've purchased from Paquin Ford since late 1980's. We have also purchased two new Toyota's (not from them of course) to add to the mix. In any case, we bought a 2017 Ford Escape two days ago and were very happy with everything. Jack Hungerford was professional, engaging, and genuinely interested in what our needs were. He gave us a nice deal when I compared it to the Kelley Blue Book fair market price. He came in under that. I have known Jack since childhood and he's always been a classy, honest, upstanding guy. It was a pleasure. Additionally, he didn't even mention that we had to see the Manager. We always hate that...I mean really hate it. That causes us discomfort and Jack never even brought it up.

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Recommend Dealer
Yes
Employees Worked With
Jack Hungerford
September 25, 2015

"Dishonest sales"

- bazvt66

I've been there twice now and both times they have tried to pull something shady on me. Tried to sneak in a $2000 charge the first time and an extra $4500 the second. Salesman should be ashamed of himself.

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Recommend Dealer
No
Employees Worked With
Arden
March 17, 2015

"very happy"

- 123

We had been to more than several dealerships in search of a new car. Here we found two (only bought one!) that fit the bill. We came in later on a Saturday but that didn't deter our salesman from staying until he knew that they had a car that fit our requirements. So very happy with the Escape. Also, everyone was ready when they said they would be and went out of thier way to make sure all questions were answered.

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Recommend Dealer
Yes
Employees Worked With
Amon Sylvester
November 12, 2014

"No one calls back for appointments. "

- More4mepleez

This is the entire email I sent to Wade at there repair service center after my experience . Hi Wade! I was speaking with other people regarding service & satisfaction with your service department. We noticed the concierge service for clients who purchase vehicles ( Black Tie service ) is what some dealers offer, and provide. I understand that sales is a part of one side of the business, but also realize repairs with certified mechanics are crucial and generate business especially weather ready standards in the automotive maintenance department. What has my attention at this time is that my experience, and others were rather conflicting with the satisfaction and service you actually provide. When attempting to contact your department, customers are met with a lengthly automated messaging system that offers no personal contact with potential clients. Trying to speak to the service department left me exhausted, to say the least. I was forced to drive into your establishment to make an appointment to have a problem with my vehicle inspected. Then, once there I had to ask another customer to drive me home because it was suggested that I leave my vehicle there at your establishment for further care. I was not offered a ride home, which was previously offered last year to me. I was there at 12:10 for a 12:30 appointment and didn't arrive home until 3:30 that afternoon, because I had to rely on another customers schedule. Janet - I am not saying her name is exact ) had brought her vehicle in for a scheduled maintenance and offered me a ride since after I asked for transport home, and was denied. How does anyone trust in any type of product or service when they cannot depend on scheduling, or contact service? Your business is failing in this main category, and although the work is quality- the waiting area provided is satisfactory, the details affecting customer experience leaves me hesitant to use your establishment based on the inconvenience I've experienced. This email is to inform you, and your general manager of such lacking business practices, that marketing a product that is so necessary in the industry is hurtful and non productive to your livelihood. Yes, I'm saying I was Not satisfied that I had tried to get someone from this department to contact me and resulted in me going to your establishment without an appointment. I was abandoned there and did not expect the negative response, even when your in the business of customer satisfaction and service. I had to involve another customer which affects your reputation. I also had little contact from your service department afterwards, and had to repeatedly call and leave messages over 3 business days to find out what was actually wrong with my automobile. While I'm quick to judge and complain, I'm also just as quick to make suggestions and solutions you might want to consider that could detrimental to improving your bottom line. First, a live person to answer your customers questions. Second, a status number specifically designed to answer commonly asked questions for customers who have vehicles in service, which would require a service number to access updated information, not live operators. Maybe a website update System? And lastly, a counter person that has a sign which states as follows- Questions about your vehicles service plan ? Ask ....our trusted service department if we can assist you in scheduling your service and transportation needs. To avoid customer problems when suggesting leaving a vehicle at the last minute. Offering a daily rate for rental for non black tie patrons, & loyal returning customers. The end.

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Recommend Dealer
No
Employees Worked With
Counter persons only.
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