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Bolton Ford LLC

Lake Charles, LA

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rated
214 Reviews
Contact Bolton Ford in Lakes Charles LA today for all of your automotive needs. If you have questions or feedback, we would love to hear from you. Our goal is to help you in any way we can, either with new or used car sales, car repair service, or if you need to order Ford parts. All we need is one chance to help you and you will see why so many Lake Charles area residents choose us as their Ford dealer. We look forward to helping you, so please call the department you need below. If you prefer to send us an email, please fill out the form below and one of our team members will promptly respond to you.
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1500 East College St

Lake Charles, LA

70607

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Showing 214 reviews

March 12, 2024

PLEASE DO NOT TAKE YOUR VEHICLES TO THIS PLACE! THEY'RE HORRIBLE PEOPLE PRAYING ON BLACK, SINGLE MOTHERS! I wouldn't give them not even 1 star! Its sickening and sad that the service manager would More

by kimberlyarceneaux027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Mar 12, 2024 -

Bolton Ford LLC responded

Kimberly, we apologize that you are not satisfied with your experience at Bolton Ford. We hope you will give us the opportunity to make things right. Our service manager, Jonny Vincent, will be reaching out to speak with you shortly.

May 22, 2023

Super fast response, personalized video, really great customer service - I would highly recommend them to anyone looking! More

by aliciajswenson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dawson Richey
May 26, 2023 -

Bolton Ford LLC responded

Thank you so much for this five-star review, aliciajswenson! Providing excellent customer service is something we strive for every day, and we are thrilled to hear that you had a positive experience. Thank you again for recommending us, and we hope to have the opportunity to work with you again in the future. Have a nice day!

September 27, 2022

Worst service possible, charged me over $14,000. 00 dollars 2 trips back to dealership haven’t been able to use my truck for 4 months, now have it in Texas at another dealership. Where they found pro More

by Whmiiibilly1
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonny in service and Caleb in service
January 26, 2022

Very responsive. Called me right back. Sent me photos. Unfortunately, the truck sold before I could purchase. More

by rvavuris60
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jermiah
August 27, 2021

It took forever for someone to finally contact me after me trying to contact them. Then the salesman I talked to were to give me information about the vehicle I waited 3 days and never heard back from him More

by dantay
Recommend Dealer
No
Employees Worked With
Colby Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Bolton Ford LLC responded

Dantay - thank you for bringing this to our attention. We always strive for smooth, efficient communication and it sounds like we may have missed the mark in this case. When you have a moment, please reach out to Jeremy Soileau, General Manager, at 337-277-8818. We are looking forward to earning back your business.

August 04, 2021

I purchased a new 2020 Mustang convertible from Bolton Ford. The buying experience was hassle free. After arriving home, I realized there was no bracket for the front license plate. I sent a text to the s More

by kmuse
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cliff Peloquin
Aug 04, 2021 -

Bolton Ford LLC responded

Hi Karen Thank you for sharing your feedback and we're sorry to hear that your experience was not up to our high standards. We clearly had a lack of communication on our end, which has now been addressed. I was able to get with both the salesman and our parts department about your license plate bracket. I have good news, it has been packaged up and shipped out as of today. My Best Jeremy - GM Bolton Ford

January 23, 2021

Absolute excellence!! My husband wanted a brand new 2020 F150 so my daughter sent us to Clint at Bolton Ford. Clint and Jeremiah worked their magic and got us the exact truck he wanted! Even though it had t More

by MrsCharlesHosey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint Leboeuf, Jeremiah McDaniel
October 25, 2020

Approve and Beyond! Morgan went above and beyond for us. We wanted and needed a special truck. She was able to work it out and arrange for delivery out of state. I will NEVER buy a Ford from ANYONE else! I More

by lisaseale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2019

No hassle, and one of the best car buying experiences I’ve had. Jeremiah was fantastic in sales. He was very knowledgeable and did not pressure a sale at all. I had no intent to buy, but with his attitud More

by PatrickH
Recommend Dealer
Yes
Employees Worked With
Chad Knippa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremiah McDaniel
February 27, 2019

Bolton Ford Greg David is an excellent salesman. Any and every need I had a question I wanted to ask at any time of day he responded excellent customer service ex More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg David
5.0
This rating includes all reviews, with more weight given to recent reviews.
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