Bommarito Cadillac St. Peters

Miles Brown was amazing. He worked hard to get me the best deal. My paperwork and title arrived in 2 days. Straight shooter and I would highly recommend taking your business He worked hard to get me the best deal. My paperwork and title arrived in 2 days. Straight shooter and I would highly recommend taking your business to him. More

Wanted $1879. To replace high pressure fuel pump, $850 for parts and $1000 for labor. After having for a week, since I didn’t have appointment, they said 3 more da To replace high pressure fuel pump, $850 for parts and $1000 for labor. After having for a week, since I didn’t have appointment, they said 3 more days to get part. I picked it up and $185 fee for diagnostic test. I took it to an independent garage, and they repaired it the next day for $850. Bommarito Cadilac are thieves, charging double parts cost, and 6 hours labor rate on a 2 hour flat rate job. More

I am now on day two of the hostage crisis. Once again no response from Bommarito. I never received the Fed Ex package containing the paper work for my registration, I call Bommarito for assi Once again no response from Bommarito. I never received the Fed Ex package containing the paper work for my registration, I call Bommarito for assistance, receptionist was rude, and down right antagonistic toward me, the customer. I asked to speak to the manager and was given no assistance (big surprise). They connected me with some admin types that were equally rude and dismissive. BLUF, I am supposed to wait 6-8 weeks before I can get the paper work needed for registering the vehicle. Guess once they get your money, you don't count for anything. The sales man was fanstastic, 5 starts to Kiwi. The rest, not so much More

SERVICE: I bought my Cadillac here and Serviced it here for many years…until Art retired. The new service crew have no clue what customer service should be. When I call, most of inquiries are met with d for many years…until Art retired. The new service crew have no clue what customer service should be. When I call, most of inquiries are met with dismissive non-listening responses. I am at a family owned shop expecting to replace all tire sensors and was just told that they test fine, just need to be cleaned. Wish Bommarito would’ve at least checked instead of trying to sell me 4 new 🤨 More

Miles was GREAT! He was very friendly and extremely informative. We had our two children with us, he interacted with them and made sure they had plenty of snacks. We He was very friendly and extremely informative. We had our two children with us, he interacted with them and made sure they had plenty of snacks. We were treated very well and introduced to people we may interact with later down the road. More

I just wanted to say thank you to Demitri Karagiannis for all his help and kindness when I was purchasing my new car. What a great guy to work with. Stress free experience and he made the whole deal go smoo all his help and kindness when I was purchasing my new car. What a great guy to work with. Stress free experience and he made the whole deal go smoothly. Thanks so much Demitri! More

MILES WAS AMAZING!!! I can’t say that enough. He truly went the extra mile for me and i couldn’t be more thankful. It was my first time buying a car and it was emotional, but miles made it worth it. It i went the extra mile for me and i couldn’t be more thankful. It was my first time buying a car and it was emotional, but miles made it worth it. It i ever buy a car again, i will for sure use him!! More

Rude, dismissive, very poor customer service. We Rude, dismissive, very poor customer service. We purchased our vehicle on a cloudy day, went out of town then when we arrived home on a sunny day we Rude, dismissive, very poor customer service. We purchased our vehicle on a cloudy day, went out of town then when we arrived home on a sunny day we noticed a cloudy substance on the windows that would not come off. We went to the dealership to get the issues resolved, we paid a lot of money for a vehicle that we expect to look nice. We were told that it was a used car and were pretty much shoved off. We even talked to the guy who detailed the car for Bommarito and we were told that they knew about the window issue and chose not to say anything to us. So after hours of back and forth we finally got them to agree to detail it themselves. We dropped the car back off and Bommarito Cadillac detailed the car to remove the substance. They were able to get the substance off of the rear window but not the rear driver and rear passenger window. After inspecting the car we noticed that now the rear driver and rear passenger windows had scratches on them due to them trying to remove the substance. There was no apologies, no eagerness to fix the issue, nothing. They said they weren't going to pay to replace the windows and that "I could buy the car back and sell it to someone else as is for more than what you bought it, clearly look at the lot there's not much out there". We said we just want the windows fixed since now they have visible scratches due to their work. We were told that someone would call us, no one ever did. When we told them this we were told "that's not my job" things were constantly pushed off to someone else. We showed up to the dealership 5 times in two weeks! Then were treated extremely rude, talked to in a very dismissive annoyed manner, they constantly rolled their eyes at us, very snippy. We were told that now someone else would be handling our problem and once again waited days for a phone call. Anytime we called we would get forwarded to voicemail, told they were in a meeting or told someone wasn't in. Seems as if there is never a manager there? We have had to deal with two managers and still nothing is being resolved. This has been ongoing for weeks now with still not help. We just want the issue resolved, our windows replaced. The customer service we have been giving since this ordeal began has been horrible. They treated us great when buying a car from them but, now we are being treated like a nuisance. I am highly disappointed in how dragged out this is becoming and how we have to track people down to a problem fixed that was done by them! More

Miles was amazing to work with. He made everything so easy and quick. I will definitely be using him in the future and recommend him to others! easy and quick. I will definitely be using him in the future and recommend him to others! More

HELP Someone that cares in this company!!!! I bought a car from you on January 15,2021. First time driving it on the way home the water pump goes out. SOMEBODY PLEASE HELP ME with this problem, that is car from you on January 15,2021. First time driving it on the way home the water pump goes out. SOMEBODY PLEASE HELP ME with this problem, that is all I want???? The vechile is brought back to the dealership 3 times now to set for over a week, to be told they prefer a water pump and was defective and forgot to order a second part which was a water kit housing for the top and 2 buttons that where suppose to be fixed. The sales person Demetris calls me to tell me the car is ready, fixed, detailed, and to come and pick vechile up. I get in the car to leave again to find black grease all over the top head liner of car, buttons not fixed and chocolate all over the council over the car. It was so dirty.... I get out of the car and go get the sales person to show him and he tells me they where suppose to do it and now there to busy... I will have to come back again..... he didn’t even take the time to check the vechile to make sure it was completed. Driving home again, the engine is rattling and making sounds. I bring the vechile back again... I’m told by Brian Burksow service advisor he took the car home for the weekend and drove it , the dealership had for 2 more days and could not duplicated or find a problem. I asked for paper work of reported diagnoses and they have none on file did no report of any service for the service the said they did test after test. Nothing was done. And no notes on file of what they did to test the car to rule out any problem. I tried to give the car back because I dont feel safe in the car that I spent over 20,0000 on. It’s currently sitting at another dealership garage because no one would help me at Bommaritto Cadillac where vechile was purchased or Bommarito Mazda next store where the vechile was mechanic worked on.Scott the service manager told me it was my car now and my problem to leave his dealership. HELP is all I want does anyone care the car is sitting in service shop as we speak..I still have not been able to drive a car I’m paid for, no consumer should ever go through an expensive experience like this because no one cares right now my phone is 314-498-1900 if anyone cares in this company???? More