Bommarito Cadillac St. Peters

Rude. Worthless. The service advisor told me my radio Rude. Worthless. The service advisor told me my radio needed replaced. I purchased a new radio brought the vehicle in (which took a week to get in i Rude. Worthless. The service advisor told me my radio needed replaced. I purchased a new radio brought the vehicle in (which took a week to get in in). The 1st words out of the service guys mouth was “ if it doesn’t work you still have to pay” . Yea. Real friendly guy huh. They said radio wasn’t the issue and gave me a bill. Well your service advisor said it was the radio. Nothing after that, no mention of fixing the problem or anything, just a bill plus what I paid for the radio. How about you fix it maybe!!! You’re a Cadillac dealer. It’s a Cadillac. Rude people. No people skills. No thanks. More

Clown show! Drove 2 1/2 hrs..one way....they knew I was Clown show! Drove 2 1/2 hrs..one way....they knew I was 4 minutes away. Send me a sad face emoji as I’m pulling in. Cost me $460 .gas and work. I ca Clown show! Drove 2 1/2 hrs..one way....they knew I was 4 minutes away. Send me a sad face emoji as I’m pulling in. Cost me $460 .gas and work. I called when leaving my house to let them know I was coming to get it, financing done. Not even a call. YMCA More

HORRIBLE HORRIBLE EXPERIENCE - EXCUSES, EXCUSES! I purchased a vehicle this year and it has been in their shop 5 times, and the last time they had our truck for over 7 weeks, while they tried to figu I purchased a vehicle this year and it has been in their shop 5 times, and the last time they had our truck for over 7 weeks, while they tried to figure it out. We had the truck back for 5 days, and now the check engine is now back on again. Just incompetent mechanics and Service Manager that is full of excuses! And then to top it off, they put us in a vehicle that can't even fit our whole family into. Stay away from here! Take your vehicle to another Cadillac dealer. More

We have a 2015 SRX and had our fourth battery installed in January 2020, $250 installed. Service manager Jeff Lewis gave us the run around and continues to say he is looking into it and will call me back, in January 2020, $250 installed. Service manager Jeff Lewis gave us the run around and continues to say he is looking into it and will call me back, but he never follows up, I’ve called him 5 times. We had all our services performed at Bommarito and now that will come to an end, just had a new Cue touch screen installed and the brakes are also due soon, they are losing business and they just don’t care. More

Quoted one price doubled when I picked vehicle up I was quoted the standard price of $254.00 to install door handle by Keith , service advisor. When i picked vehicle up, Due to "their" labor issues p I was quoted the standard price of $254.00 to install door handle by Keith , service advisor. When i picked vehicle up, Due to "their" labor issues putting it on, the price was doubled, $461.00 The issue i have is that I was not notified of issues and price increase. Chris service manager won't call or answer phone. Standard price at any dealer to install handle is $254.00 This is bad business practice. I won't return and won't ever recommend ! More

Do not buy parts from this dealer For those that don't know, dealer parts departments work on a Matrix grid system for pricing - which is why you'll find different part prices for the For those that don't know, dealer parts departments work on a Matrix grid system for pricing - which is why you'll find different part prices for the same parts at different dealers. It is helpful to get a part # to verify a part price online so that you know if you're being overcharged. Today I called and spoke with Blake in parts. He looked up a part but when I asked for a part # he refused. My response was if I can't get the part # from you then I will not buy your parts. His response? In a cheerful manner, "Great, thank you." Then he hung up. More

Trading up made easy I had one of my better experiences at this dealership and Chris Ditmeyer is the reason why. I already knew what I wanted going in and Chris helped mak I had one of my better experiences at this dealership and Chris Ditmeyer is the reason why. I already knew what I wanted going in and Chris helped make it happen in a seamless fashion. He made trading in my care much more simple than in thought it'd be. Thank you Chris! More