Bonham Chrysler Jeep Dodge Ram

My experience - Tricksters These guys love the game. From the manager "yelling" at the salesperson to bogus claims on financing. It is all bull, don't believe it. My experience These guys love the game. From the manager "yelling" at the salesperson to bogus claims on financing. It is all bull, don't believe it. My experience was not necessarily unpleasant, but it was far from satisfying. The sales staff have no reservations about getting in your face for intimidation purposes or leaving out important information on the vehicle you are interested in. My wife and I saw a great deal, we thought, on a truck. My car had 150K miles, but for a Honda that's barely broken in, however we are trying to start a family and wanted the safety and room of a truck. I called the dealership on Friday asking if they still had the truck I was interested in. I spoke with George and he was extremely nice. He told me it was still there and asked when I would be coming to pick it up. Since it is 90 miles away from my city (most cities) I told him we'd be there in the evening. He told me that a gentleman by the name of Dalton would be helping me since he had to leave. Okay, so after driving the distance we pulled into the only dealership we found in lovely Bonham. We went inside one of the many buildings on the lot and asked for Dalton. The receptionist gave us a cold welcome and acted like we were bothering her. But we finally got directions to their other dealership across town. So we drove through town and arrived at the dealership. We got out and Dalton met us. He pulled the truck around and boy was it pretty! We took it for a test drive and everything seemed great. Ready for the hard part? The negotiation. Okay so we all know you cannot trust used car salesman, right? That's why it is considered an insult to any marketing/sales person to be labelled a "used car salesman". Dalton asked me what I needed for my trade and I happily told him what I would be comfortable with. Of course he came back with a low ball offer, and a few "dealership fees". Pretty par for the course. I told him that it was unacceptable and politely asked him to go back and see what else he could do. This seemed to set him off. He leaned up in his chair, getting in my space, and in a raised voice started telling me everything that was wrong with my trade and how much they would need to fix in order to sell it. I do not intimidate easily, but I was a little shocked by the tactic. I still asked him to go back and see what he could do. I outlined what I wanted and in a purely used cars salesman tactic he had me initial my counter offer. He left us to go "beg" the sales manager, and my wife and I heard all this yelling and pleading coming from the managers office. We immediately start laughing. Seriously?!?! Anyway, he came back and I was comfortable with the deal so we moved things a long. The issue: Okay, so we drove a long distance and fell in love with the truck. Mistake 1. We also did not ask about the yellow sticker about the size of a "post it" note on the windshield, mistake 2. As we were finalizing everything we were made aware that the vehicle was a manufacturer buy back. What's that? This happens when someone doesn't like the car, can't afford the payments, or the car is a lemon and the manufacturer has to buy it back and fix the issues. You guessed it, we bought a buy back. My fault, right? Absolutely! Would I have gone through the drive and negotiations if I had known it was a buy back? Absolutely not! I am not saying they sold me a lemon, I'm saying they did not try to make me aware of this fact until after I made up my mind to buy it. Good for them! It is all about meeting sales numbers by the way. Who cares about return business? You decide who was at fault. Okay, so consumer dissidence being what it is, fine. Now, their finance people are just as tricky. We went there late Friday night so the finance guy was just getting us out the door. That's okay even though it still took 2 hours, Why? I have no idea but the couches were comfy and we had time to take a short nap, anyway I had financing from another source so once we were summoned we were in and out. I received a call today from Mike and had no idea who he was but apparently my loan wouldn't fund because the Credit Union I financed through is telling him they won't fund a manufacturer buy back! Oh no!! Don't worry little mouse, said the cat, everything will be okay. Mike promptly took my social security number and the rate at which I made the deal with my Credit Union. He said he would try to get the same rate and he knew he could get financing. Whew! I thought. My own personal savior! Well, okay it seemed a little fishy. I called my CU and they told me the loan funded and it was booked. They just needed Mike to fax over some documentation and the deal was done. What!?!?! You mean I just gave my social to have my credit ran for no reason? Fantastic. I called Mike back and told him what was needed and he promptly told me that he got me the same deal. It's cool, Mike, not interested in your shady deal. No need for legs being broken on account of a late payment. Conclusion: Okay so if you have made it this far you probably have formed your own opinions. Great! My advice is to not even make the trek to Bonham America and do your research. These people are highly motivated to sell you a car and financing while hiding anything they can until the deal is almost done. If this happens to you, please do not do what I did. Waste your time and theirs. When it comes down to it, you only have yourself to blame for getting bamboozled. Good luck! More

truck vying experience Very pleased with Randy, Steve, clay , the receptionist and all who help make this a pleasing experience. Top notch dealership.i am satisfied with how Very pleased with Randy, Steve, clay , the receptionist and all who help make this a pleasing experience. Top notch dealership.i am satisfied with how I was treate and the truck I bought More

Car buying experience George went above and beyond. This was a great experience. I've never had fun buying a car until now! I highly recommend these guys! Amazing from star George went above and beyond. This was a great experience. I've never had fun buying a car until now! I highly recommend these guys! Amazing from start to finish. More

Fantastic Dealership We have bought from this dealership for the past 13 years and the experience is always A+. We would highly recommend this dealership. James and Leah We have bought from this dealership for the past 13 years and the experience is always A+. We would highly recommend this dealership. James and Leah Hamilton are great people. More

Great place to buy This is the second vehicle we have bought at this dealership. I can't say enough about them in such a short review, but they were over the top in gett This is the second vehicle we have bought at this dealership. I can't say enough about them in such a short review, but they were over the top in getting us in our new Ram 3500. More

2009 Dodge Ram purchase Could not be happier. Dennis was able to locate a used truck in my price range that had everything I wanted and more. No high pressure sales. The p Could not be happier. Dennis was able to locate a used truck in my price range that had everything I wanted and more. No high pressure sales. The process was quick and painless. If your looking for a vehicle, give Dennis and Bonham Chrysler a shot. More

Excellent It was an excellent experience the people were friendly and vey helpful. Fast and courteous. Met out needs for a new car. And quick to get us back on It was an excellent experience the people were friendly and vey helpful. Fast and courteous. Met out needs for a new car. And quick to get us back on our way. More

09 Ram Purchase Great experience, only complaint is my sales person asked for a few things from service to do to the Ram I purchased. And the service dept or sales m Great experience, only complaint is my sales person asked for a few things from service to do to the Ram I purchased. And the service dept or sales manager not sure who said no... Salesman and finance guy were great!!! More

Knew what they were doing. We went to other dealerships in Paris, they either sis not know what they were doing, or if they did, would not answer any of our questions. But Bohna We went to other dealerships in Paris, they either sis not know what they were doing, or if they did, would not answer any of our questions. But Bohnam Chrysler told us what we had to work with so that we were comfortable in our purchase. More