EVERYONE in the service department were so very friendly. I was greeted immediately, my service rep, Susie was finishing with a previous customer and once finished I had her complete attention. I had some errands to do and a shuttle service was available. I took advantage of this and the driver, Calvin, was so polite and friendly. I enjoyed my time speaking with him as well. My Sorento was finished within the time estimated and I am very pleased with results.