Boniface Hiers Kia

I’m very satisfied whit Kia services, they are attentive and very efficient and have an excellent customer service. and very efficient and have an excellent customer service. More

My husband and I had our Kia Sorrento serviced to at Boniface Heirs Kia in Melbourne. Sophia took great care of us! She was courteous and professional and made us feel comfortable. She asked if we had Boniface Heirs Kia in Melbourne. Sophia took great care of us! She was courteous and professional and made us feel comfortable. She asked if we had any questions. She arranged for an Uber and let us know when our car was ready. She said I could contact her when we needed another appointment. Very happy with the service she provided!! More

I'm 72 female and Sophia treated me the same as if I was 20. Sophia answered all my questions and was honest about how long the wait time was. I appreciate the honesty. And, she was correct to the minute! 20. Sophia answered all my questions and was honest about how long the wait time was. I appreciate the honesty. And, she was correct to the minute! I appreciate Sophia and thank her from the bottom of my heart for her kindness. More

Very accommodating on scheduling service. Prompt courteous. Always offer to wash your car with your service. Keeps me updated on anything for my vehicle. Love KIA Prompt courteous. Always offer to wash your car with your service. Keeps me updated on anything for my vehicle. Love KIA More

Overcharged for the vehicle, sold a paint protection that didn't cover paint issue. Trying to cancel a service contract because we traded the vehicle in elsewhere. was told had to come to dealership and sign didn't cover paint issue. Trying to cancel a service contract because we traded the vehicle in elsewhere. was told had to come to dealership and sign some paperwork drove 30 miles got there we need odometer statement got that now, now they need a payoff from bank. The women that called my wife was very rude. I took care of the trade my wife didn't know the details and the woman said to her you can't remember what you did 5 days ago. Stay away from this dealership I could go on forever with our experience with sales and service. Now they are jerking us around for canceling a service contract. I have canceled service contracts on multiple vehicles and was never subjected to these demands. More

I when to your dealership on Saturday for the service department at 8am. At 830 the manager came over to me and told me my car was in an accident. He told me the technician forgot to put the car in park. department at 8am. At 830 the manager came over to me and told me my car was in an accident. He told me the technician forgot to put the car in park. After it hit another car and messed up the drivers door of my car that I only had on ten days on Saturday. I’m stressed out and have not been able to sleep and deal with the amount of stress this is putting me through. More

Brian loss you a long-term customer. I had plans of purchasing 2 cars in the 2026. However after yesterday's experience, I will not be returning. Back in May when I had an oil change I w I had plans of purchasing 2 cars in the 2026. However after yesterday's experience, I will not be returning. Back in May when I had an oil change I was told that I needed a repair that would cost a little over $800. I couldn't get it done at the time. In the interim I spoke with my insurance company who come to find out would reimburse me. Since purchasing my kia in 2019, brand new from this location, I've maintained all of my services through them, and I come from Orlando. I scheduled this appointment 2 weeeks ago for this day 9/6 @ 9:15 am. During the scheduling I was told they had the part. Once there, first thing I had to repeat myself, there was no documentation regarding the particular service I was there for. Then I was referred to Brian who initially informed me of the issue, back in May. Once again I had to repeat (recall) our interaction. He informed me that diagnostic has to be run at approximately $200!charge and I'd have to wait on an estimate. After waiting 3 hours in the waiting room, instead of coming to speak with me, he text me @ 12:21 that he has an estimate for me. 8 go around to him, not only is the estimate doubled to $1600, but he had to order the part. I tell you the quality of service at Boniface has declined significantly, as this is not my first time having an issue, but the one that has broke the last straw. I'm not normally a loud person, but likely due to the shike of it all, I got loud. Plus, my husband who is a man of very few words, even got engaged. Brian who lacked adequate customer service attitude/personality seemed to be attempting a rip-off. In hindsight, 8 mentioned being reimbursed by my insurance and I guess he was going to capitalize on that. Anyway, I am so disappointed with the service/treatment I received I guarantee I will not go there again, not will I talk Boniface up to people like I used to. I have an appointment for the same service I need later today at the cost of $570. Boniface and Brian both need to be ashamed. I will be informing my insurance company if this as well. Seems suspect to me. People please, if the dollars don't make sense, go somewhere else. Also, I think Brian (employees) can use some training in real customer service and diversity. Several employees were in ear shot of the numbers he was throwing out as well as the wait I endured and no one intervened until I raised my voice. That in itself should not have had to happen. More

a great place to purchase a vehicle. salesperson was friendly and polite. Mike Fullhart is the nicest man i have ever done business with. salesperson was friendly and polite. Mike Fullhart is the nicest man i have ever done business with. More

This dealership can’t keep up with your own words. The sales guy just ghosted me after talking to me for a week. The sales guy just ghosted me after talking to me for a week. More

Working with Kelly for my Telluride maintenance was great. Will recommend if you are looking for a kia. great. Will recommend if you are looking for a kia. More