Boniface Hiers Kia

I recently had a wonderful experience purchasing a Certified Pre-Owned Kia Sportage EX from Boniface Hiers Kia in West Melbourne, Florida. The dealership is beautiful, modern, and has an impressive se Certified Pre-Owned Kia Sportage EX from Boniface Hiers Kia in West Melbourne, Florida. The dealership is beautiful, modern, and has an impressive selection of Kia vehicles to choose from. From the moment we arrived, it was clear that everyone was committed to earning our business and making us feel like family. Let's face it—most people don't look forward to visiting a car dealership. Boniface Hiers Kia completely changed that perception for us. The entire experience was enjoyable, professional, and stress-free. In fact, we can't wait to come back for our next vehicle! Our salesperson, Sandi, was absolutely outstanding. She, along with her associate Steve, made the entire car-buying process worth the trip to Melbourne. Sandi worked tirelessly to make not just one, but two vehicle purchases happen for us. She kept us informed every step of the way, answered every question, and truly went above and beyond to ensure we had an exceptional experience. She is a true ambassador for both the Kia brand and the Boniface Hiers Kia dealership. I'd also like to recognize Frank Whiteley, whose referral led us to Boniface Hiers Kia, and Sales Manager Daniel, whose efforts behind the scenes helped bring both deals together. These purchases simply wouldn't have happened without their teamwork and dedication. Thank you, Frank, for pointing us in the right direction. Thank you, Sandi, for treating us like family and making this one of the best car-buying experiences we've ever had. And thank you to Daniel, Steve, and the entire Boniface Hiers Kia team for going above and beyond. We'll definitely be back when it's time for our next purchase, and we highly recommend Boniface Hiers Kia to anyone looking for an honest, welcoming, and first-class dealership experience. More

First time new car buyer best shopping experience! ! Dion is the best representative you will ever get!! You can’t go wrong you will leave happy!!! Check them out . ! Dion is the best representative you will ever get!! You can’t go wrong you will leave happy!!! Check them out . More

I’m very satisfied whit Kia services, they are attentive and very efficient and have an excellent customer service. and very efficient and have an excellent customer service. More

My husband and I had our Kia Sorrento serviced to at Boniface Heirs Kia in Melbourne. Sophia took great care of us! She was courteous and professional and made us feel comfortable. She asked if we had Boniface Heirs Kia in Melbourne. Sophia took great care of us! She was courteous and professional and made us feel comfortable. She asked if we had any questions. She arranged for an Uber and let us know when our car was ready. She said I could contact her when we needed another appointment. Very happy with the service she provided!! More

I'm 72 female and Sophia treated me the same as if I was 20. Sophia answered all my questions and was honest about how long the wait time was. I appreciate the honesty. And, she was correct to the minute! 20. Sophia answered all my questions and was honest about how long the wait time was. I appreciate the honesty. And, she was correct to the minute! I appreciate Sophia and thank her from the bottom of my heart for her kindness. More

Very accommodating on scheduling service. Prompt courteous. Always offer to wash your car with your service. Keeps me updated on anything for my vehicle. Love KIA Prompt courteous. Always offer to wash your car with your service. Keeps me updated on anything for my vehicle. Love KIA More

Overcharged for the vehicle, sold a paint protection that didn't cover paint issue. Trying to cancel a service contract because we traded the vehicle in elsewhere. was told had to come to dealership and sign didn't cover paint issue. Trying to cancel a service contract because we traded the vehicle in elsewhere. was told had to come to dealership and sign some paperwork drove 30 miles got there we need odometer statement got that now, now they need a payoff from bank. The women that called my wife was very rude. I took care of the trade my wife didn't know the details and the woman said to her you can't remember what you did 5 days ago. Stay away from this dealership I could go on forever with our experience with sales and service. Now they are jerking us around for canceling a service contract. I have canceled service contracts on multiple vehicles and was never subjected to these demands. More

I when to your dealership on Saturday for the service department at 8am. At 830 the manager came over to me and told me my car was in an accident. He told me the technician forgot to put the car in park. department at 8am. At 830 the manager came over to me and told me my car was in an accident. He told me the technician forgot to put the car in park. After it hit another car and messed up the drivers door of my car that I only had on ten days on Saturday. I’m stressed out and have not been able to sleep and deal with the amount of stress this is putting me through. More

Brian loss you a long-term customer. I had plans of purchasing 2 cars in the 2026. However after yesterday's experience, I will not be returning. Back in May when I had an oil change I w I had plans of purchasing 2 cars in the 2026. However after yesterday's experience, I will not be returning. Back in May when I had an oil change I was told that I needed a repair that would cost a little over $800. I couldn't get it done at the time. In the interim I spoke with my insurance company who come to find out would reimburse me. Since purchasing my kia in 2019, brand new from this location, I've maintained all of my services through them, and I come from Orlando. I scheduled this appointment 2 weeeks ago for this day 9/6 @ 9:15 am. During the scheduling I was told they had the part. Once there, first thing I had to repeat myself, there was no documentation regarding the particular service I was there for. Then I was referred to Brian who initially informed me of the issue, back in May. Once again I had to repeat (recall) our interaction. He informed me that diagnostic has to be run at approximately $200!charge and I'd have to wait on an estimate. After waiting 3 hours in the waiting room, instead of coming to speak with me, he text me @ 12:21 that he has an estimate for me. 8 go around to him, not only is the estimate doubled to $1600, but he had to order the part. I tell you the quality of service at Boniface has declined significantly, as this is not my first time having an issue, but the one that has broke the last straw. I'm not normally a loud person, but likely due to the shike of it all, I got loud. Plus, my husband who is a man of very few words, even got engaged. Brian who lacked adequate customer service attitude/personality seemed to be attempting a rip-off. In hindsight, 8 mentioned being reimbursed by my insurance and I guess he was going to capitalize on that. Anyway, I am so disappointed with the service/treatment I received I guarantee I will not go there again, not will I talk Boniface up to people like I used to. I have an appointment for the same service I need later today at the cost of $570. Boniface and Brian both need to be ashamed. I will be informing my insurance company if this as well. Seems suspect to me. People please, if the dollars don't make sense, go somewhere else. Also, I think Brian (employees) can use some training in real customer service and diversity. Several employees were in ear shot of the numbers he was throwing out as well as the wait I endured and no one intervened until I raised my voice. That in itself should not have had to happen. More

a great place to purchase a vehicle. salesperson was friendly and polite. Mike Fullhart is the nicest man i have ever done business with. salesperson was friendly and polite. Mike Fullhart is the nicest man i have ever done business with. More