Boniface Hiers Kia

Dissatisfied My husband bought a used car here. After driving it at home with the windows down, my husband heard an unsettling noise. We brought the car back t My husband bought a used car here. After driving it at home with the windows down, my husband heard an unsettling noise. We brought the car back to Kia and the mechanic found nothing wrong. My husband told the mechanic that it sounds like a bent tie rod and the mechanic checks again. Confirms it is bent and bends it back instead of replacing it. At this point, my husband and I doubt the "thorough" inspection that this used car supposedly passed. Also, bending the part is a quick fix, it should have been replaced. My husband tells Kia he wants to return the car, we've only had it for one day. Kia refuses and my husband got in a heated argument with them. Thought we were stuck with the car. Well, the dealership calls my husband back to tell him that he forgot to sign the financing agreement. What luck! We were able to return the car on this technicality and were thrilled to do so. We had traded our old truck in for the car. When we went to pick our truck back up, the battery was missing! Kia claimed that someone must've stolen it and that they weren't responsible. Despite the fact that the lot has security and is lit up at night, a thief randomly decided to go to a car lot to steal the battery from a 10 year old truck? Anyway, putting a battery in our truck to take our business elsewhere was more than worth it. Everyone at this dealership is super nice as long as they are making sales. Their true colors come out if anything goes wrong. Do not trust the "certified" used car inspections. More

I had such a great outstanding experience! The reason for my 5 star rating is because the sales consultant Sandi went above and beyond to make sure I was placed in the right vehicle that worked The reason for my 5 star rating is because the sales consultant Sandi went above and beyond to make sure I was placed in the right vehicle that worked for me. I'm loving my 2016 Kia Optima! This dealership is highly recommended in my book! I will definitely tell everyone about them for sure!! More

First Service Center Visit My opening statement, In previous years vehicle shopping has not been a fun experience. My experience with this dealership has been easy, we came to My opening statement, In previous years vehicle shopping has not been a fun experience. My experience with this dealership has been easy, we came to a mutual agreement on the price of the vehicle I wanted, we went through the dealer offered options and we closed the deal. There were some minor nits that I wanted the dealership to take care of. I was introduced to the Service Mgr. who gave me an appointment. I dropped off the vehicle it was ready when I had been told it would be and all the work was completed to my satisfaction. All my expectations were met. More

Unusual knock in FX 35 While traveling I heard an unusual knock in back of car.! Since I had originally bought car in Melbourne I decided to go there to have checked out. T While traveling I heard an unusual knock in back of car.! Since I had originally bought car in Melbourne I decided to go there to have checked out. The technician Earnesto was very gracious and polite. He listened and made one attempt which was not the noise but in thirty minutes he found it, fixed it and I am on my way back to Louisiana. Every very polite and efficient. I always had car serviced in Melbourne when I lived here and miss the great service now that I moved. More

AWESOME Our experience with Boniface-Hiers Kia was ABSOLUTELY AMAZING!!!!! i HAD NO MONEY BAD CREDIT THEY HELPED ME AND I HAVE a beautiful 2016 Kia Soul. Our Our experience with Boniface-Hiers Kia was ABSOLUTELY AMAZING!!!!! i HAD NO MONEY BAD CREDIT THEY HELPED ME AND I HAVE a beautiful 2016 Kia Soul. Our WONDERFUL salesman, RON WILCOX, teamed together with BARRY, our Contract/Financial Expert made our experience outstanding! Informative, personable and very understanding/compassionate are just SOME of their impeccable qualities. We would HIGHLY RECOMMEND this dealership to anyone looking for an honest, comfortable and fair deal on a GREAT car. Our WONDERFUL salesman, RON WILCOX, teamed together with BARRY, our Contract/Financial Expert THANK YOU BOTH WITH ALL MY HEART GODS BLESSING WILL BE UPON YOU AND YOUR FAMILY YOU HELP ME GET RID OF A HEADACHE THANK LORGIA ALOLIMAT More

better than i have experienced at other dealers I have not had a bad experience at this dealership. Its a nice experience . the people were friendly. The only thing i had a problem with was the ti I have not had a bad experience at this dealership. Its a nice experience . the people were friendly. The only thing i had a problem with was the time it took More

Service It was my first maintenance for my beautiful 2017 Kia Forte & everyone was very nice, I had my car fully serviced, plus washed & vacuumed & I was out It was my first maintenance for my beautiful 2017 Kia Forte & everyone was very nice, I had my car fully serviced, plus washed & vacuumed & I was out in no more than a hour. Great Service!! More

Kia Service Great customer service from greeting me at the door to walking me to my car at completion of service! Yves is great at explaining what service is tak Great customer service from greeting me at the door to walking me to my car at completion of service! Yves is great at explaining what service is taking place. More

Excellent Service department. I have a 2010 Kia Forte that needed some repairs and maintenance. The work was extensive. The service department did all the repairs for a great price I have a 2010 Kia Forte that needed some repairs and maintenance. The work was extensive. The service department did all the repairs for a great price and the staff was extremely professional and friendly. More

Brake check visit Everything was fine from front to back. I needed a set of brakes and a bulb for fog lights. Brakes were fine, I expected to pay at the dealership f Everything was fine from front to back. I needed a set of brakes and a bulb for fog lights. Brakes were fine, I expected to pay at the dealership for brakes. $40 for a single bulb I thought was excessive. Don't know that I would have service done again. I got chased down by Sandy to get out of the car I own and get into a new one. I work for a rental company and if I have someone that I was trying to get to purchase a car from me after having him spend $400 on brakes for a car you would have sold and added that it had new brakes..... I would have thrown the bulb on the car. And now that you sent this to me, I have a lower opinion of your dealership. More