Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bonita Beach Mitsubishi
Bonita Springs, FL
234 Reviews
The Original Mitsubishi dealership serving Naples, Bonita Springs, Estero, Lehigh Acres, Cape Coral and all of SW Florida. Hablamos español! Podemos encontrarle un auto nuevo o usado que pueda pagar. ¿Quieres hablar con alguien en español? Llame ahora – (239) 323-6256 At Bonita Springs Mitsubishi we treat our customers like friends. We know you have many options when it comes to your new vehicle purchase so we’d like to take a moment and thank you for visiting our website.
Our Bonita Springs Store offers a wide arrange of new and pre-owned Mitsubishi vehicles. When you arrive at our dealership, you are greeted by a staff of friendly and knowledgeable professionals whose goal is to provide an accessible, no-pressure buying experience.
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 234 reviews
March 22, 2023
*** BUYERS BEWARE*** THEY WILL TAKE ADVANTAGE OF YOU AND LIE ABOUT THE CONDITION OF THE VEHICLE THEY ARE SELLING YOU *** 2 Weeks after the below review my car started giving me low oil pressure warnings LIE ABOUT THE CONDITION OF THE VEHICLE THEY ARE SELLING YOU *** 2 Weeks after the below review my car started giving me low oil pressure warnings and I took it in to BSM for an oil change. I received a report back stating everything was good. 3 Weeks after that I received the same low oil warning and scheduled a 2nd maintenance appoint with BSM. 2 days later the engine of my 2019 vehicle with 29K miles blew while I was driving on the highway. The Power-Train warranty they reassured me it had was removed from the vehicle since July 2021 I purchased this vehicle December 2022. From January 2023 all the way until March Ryan the sales guy reassured me that the car would be picked up taken to the dealership and fixed. The 2 loaner cars the dealership offered me both had mechanical issues and check engine lights on. They finally put me in a rental through Enterprise then stopped paying the rental without notifying me, even though the contract I signed with Enterprise clearly states BSM will pay 100% of the contract. First I believed them when they said the vehicle was good and it still had it's manufacturer warranty. I even purchased the extended warranty of 6 years 125k miles. I am a single mother living out here with 3 children working 2 jobs. I wanted to make sure I had a reliable vehicle. They tried blaming me for my car not being picked up in a timely manner from the side of i75 even though it was the tow company they referred me to who didn't pick it up, the heard the recordings from the dispatch companies before they believed me. They lied about picking up the vehicle from the yard it was parked at reassuring me it was being picked up after I provided everything they asked me to provide. They tried blaming me for the lender picking up the vehicle even though my last message from Ryan states they were picking it up that day. So again I believed him. I am a AAA member had anyone reached out to me that the car couldn't be towed I could've easily called AAA but instead I believed Ryan when he said the Mitsubishi dealership was picking it up and taking it in for service. Once Ryan washed his hands of dealing with this situation I was referred to Nate I am not sure what his title is. After he was dodging my calls for 2 days I finally drove the 40 minutes to the dealership to speak to him in person all for him to tell me it was a mess and he would get back to me on how to fix this. He seemed to care. 2 days later I text him and he asked for me to reach back out to him the next day. The next day I reached out to him he quickly responded that there was nothing he could do, this was my responsibility and that all the reassurance Ryan gave me the last 2 months of this being taken care of was just a miscommunication on his end. Now I understand the urgency of them wanting me to put a good review in google the day after I purchased the vehicle. It was to cover all the negative reviews from the people who ended up buying messed up cars from this dealership and the dealership washing their hands of the issue. During a time I should be enjoying planning and celebrating my daughters Quinceanera with a vehicle I have worked very hard to purchase on my own. Now I have to work with my lawyer, report this dealership to the BBB with all their shady business practices. I have to take time out of my day to leave reviews any and everywhere I can to possibly prevent another person from experiencing this nightmare. DO NOT BUY FROM THIS DEALER!!!!!! More
by jocelyn
Employees Worked With
Ryan and Nate
Helpful July 30, 2022
I would like to send Ryan Tyler David and Ed a big thank you for helping get me into the car I wanted these four guys were awesome and did everything in their power to get me the car I wanted I would highly you for helping get me into the car I wanted these four guys were awesome and did everything in their power to get me the car I wanted I would highly recommend them if you are looking for a new or used car to go to Bonita Springs Mitsubishi and ask for one of these guys More
by lazerclh
Employees Worked With
Ryan,Tyler,David,Ed
May 12, 2022
Never buy a car from here they are rude condescending and unprofessional. They push you to get a loan they charge you extra if you don’t. They don’t follow through it’s 30 days and I don’t have a title my unprofessional. They push you to get a loan they charge you extra if you don’t. They don’t follow through it’s 30 days and I don’t have a title my title isn’t even registered. This is the worst dealership ever I have bought and sold many cars and this is the worst More
by Plsjjj
Employees Worked With
Jose, Maria
May 11, 2022
This was a very professional and straightforward experience. I was very pleased with the level of service. My salesman, Roberto Perez, was very professional and excellent. experience. I was very pleased with the level of service. My salesman, Roberto Perez, was very professional and excellent. More
by dmoyer
Employees Worked With
Roberto Perez
March 29, 2022
Bad experience they claim the can work with any credit situation ladies and gentlemen that’s not the case I explained to the sales agent what our situation was and what we needed well that didn’t happen t situation ladies and gentlemen that’s not the case I explained to the sales agent what our situation was and what we needed well that didn’t happen they started asking for a Co signer like always and I said no then they said the car you want it’s not going to work we need something more expensive well I tried to be flexible but didn’t make a difference I also they never even told me how much they offered for my trade whats more disappointing and the reason that CarMax or Carvana are growing is because dealerships all say the same thing and use the same gimmicks and tactics it seems they all use the same book and what I find interesting is they say we need your trade we’ll they need inventory all I was interested on was on a Small Mirage like always when you first talk to them they say they will help like you are the best thing ever and once the run you credit and you don’t have a lot of money and the perfect score well you STINK!! and they can’t wait to get ride of you .. I don’t understand how this dealership has a 4.9 but based on how I was treated I can’t do that .. I know I might get the typical I am Sorry speech as a response or a call this number to talk thing honestly what is the point they already waisted my time and ran my credit what more can they do ?? I leave you with this Not right to say you can help and when you can’t don’t even call back or nothing More
by William Giesecke
Employees Worked With
Maria Yañes, Cassandra Ramirez
January 30, 2022
Excelente atención …como cliente estoy cien por ciento complacida con mi compra . Todo el proceso fue satisfactorio Gracias !!!! complacida con mi compra . Todo el proceso fue satisfactorio Gracias !!!! More
by Damira de Martinucci
Employees Worked With
Javier Rodriguez, Roberto Perez
January 17, 2022
Great service , Thank you Roberto for all your assistance . he was very respectful, honest and helpful. Thanks to Maria and Jason as well for their help too. . he was very respectful, honest and helpful. Thanks to Maria and Jason as well for their help too. More
by Yovenys cespedes
Employees Worked With
Jason and maria, Roberto Perez
