There are good people working there, but the salesperson we had in June of 2016 is not one of them. He did not give us adequate information on the 2015 Trax which resulted in two trips to Bozaks in order to have cruise control installed. One ended up being defective. He rushed us through the buying process, which was likely because it was very near the end of the month and pressured us to drive it home that day, claiming he had a buyer lined up for my used Kia Rondo the following morning. He sold the Trax to us as NEW, but NEVER explained the "unique" warranty coverage that went along with that deceptive label. We found that out when I took it in for the most recent oil change. The service person didn't know what to make of this, so he didn't charge for the service and said he would contact someone to get it resolved. He was very kind. In the end, however, a manager said the warranty couldn't be changed despite that it was never explained to us, So we are done with Bozaks,but we wish them luck. Thanks to those who tried to help.