Boucher Buick GMC of Waukesha

I purchased a brand new Sierra 3 weeks ago. There are flaws and I haven't heard from anyone in 2 weeks until I inquired today and was told someone would get back to me! I don't think I should have to beg flaws and I haven't heard from anyone in 2 weeks until I inquired today and was told someone would get back to me! I don't think I should have to beg for assistance! The salesman should have this matter at the top of his priority list @ More

Boucher GMC is a very professional organizatio. The people there are friendly, courteous, and go out of their way to help you...whether it is a simple oil change or a larger issue you habe for your ve people there are friendly, courteous, and go out of their way to help you...whether it is a simple oil change or a larger issue you habe for your vehicle. More

We highly recommend Boucher GMC and Buick. Ken Rice and Nick Majeske made our buying experience easy and enjoyable. We've purchased vehicles from Boucher in the past and we'll be back when time comes again Nick Majeske made our buying experience easy and enjoyable. We've purchased vehicles from Boucher in the past and we'll be back when time comes again. More

Oil change and tire rotation. The gentleman what met me at the door for my oil change appointment. He explained everything and got me back on the road. Nice to have pleasant servic The gentleman what met me at the door for my oil change appointment. He explained everything and got me back on the road. Nice to have pleasant service now adays. Thank you More

Great customer service! I was new to the area and needed to turn in my leased Buick. I worked with Dave in sales and Scott the sales manger. Dave helped make the transition I was new to the area and needed to turn in my leased Buick. I worked with Dave in sales and Scott the sales manger. Dave helped make the transition from my old lease to a new leased vehicle a very smooth process. Scott the sales manager was instrumental in finding me the vehicle I wanted and taking care of my previous lease. I will definitely be a repeat customer...very satisfied! More

Extended warranty When a vehicle has a scheduled appointment for an item covered by an extended warranty you should make the customer aware that it may be 3 days to get When a vehicle has a scheduled appointment for an item covered by an extended warranty you should make the customer aware that it may be 3 days to get the covered item approved by the warranty company that you use . Open communication would result in a better customer experience . More

Oil Change/Tire Rotation and Inspection Great Customer Service and Friendly Tech at Counter! Always greets with a smile and ready to help over and above! Made sure Windshield was cleaned p Great Customer Service and Friendly Tech at Counter! Always greets with a smile and ready to help over and above! Made sure Windshield was cleaned properly! More

Excellent repair. Being a former mechanic I am very critical of dealership service operations. The top quality repair done on my 2015 Buick Encore was faultless. My Being a former mechanic I am very critical of dealership service operations. The top quality repair done on my 2015 Buick Encore was faultless. My vehicle was returned clean with the under-hood area free of left over oil stains, hand prints etc. More

gmc work truck Not a great experience. Asked twice for the service manager to get in touch with me. Have heard nothing. Many issues. Brakes - installed new brakes Not a great experience. Asked twice for the service manager to get in touch with me. Have heard nothing. Many issues. Brakes - installed new brakes on the front. Charged different price than quoted. Emissions - thought it was being covered, never given a price to proceed. Then parts on back order. Then came the surprise of the cost. Oil leaks - never had an oil leak in the garage where it's stored. But told for $2200 that it needs oil pan seal fixed, new oil lines and oil cooler replaced. Took it to another certified mechanic and they inspected exactly what the write up was for and only found an ever so slight leak on a hose around a clamp. Fixed for $45. I don't like being taken advantage of. More

Super Customer Service Nick does so much to make buying the correct vehicle easy. Felt more like I was buying from a friend, not a salesman. Ken was also so easy to talk to. Nick does so much to make buying the correct vehicle easy. Felt more like I was buying from a friend, not a salesman. Ken was also so easy to talk to. More