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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.2
537 Reviews

537 Reviews of Boucher Buick GMC of Waukesha - Service Center

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January 15, 2021

Always a great experience. Friendly staff and my vehicle is always well taken care of! I always know my car is in good hands when I go there! More

by KSCHNE09488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Jan 20, 2021 -

Boucher Buick GMC of Waukesha responded

Thank you for sharing!

January 12, 2021

1st time car buyer in 2018. very happy with purchase & now service department is another great area of the dealership. Service done right & on time. More

by New car guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie Tobias
Jan 20, 2021 -

Boucher Buick GMC of Waukesha responded

Thank you for choosing Boucher!

January 06, 2021

Reggie Topias was great to work with and Gregory Prince Reggie Topias was great to work with and Gregory Prince is always helpful. Did briefly deal with an internet person. Don't recall the woman's name. N More

by JOSEPHOBRIEN195107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie Tobias
Jan 12, 2021 -

Boucher Buick GMC of Waukesha responded

Joseph, thank you for the review and feedback! Please reach out to our General Manager, Scott Teigland, at 262-409-2600 to discuss your experience with an internet person further.

January 03, 2021

I called and confirmed the repairs with the service department 3 days prior to my appointment, but somehow one of the parts to fix my car was lost and I will need to come back. This is not the first p More

by CARRIEBACKUS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jim Piscitello
Jan 05, 2021 -

Boucher Buick GMC of Waukesha responded

Carrie - After you called to schedule your appointment, you called again days before adding concern about the headliner coming apart near the tailgate. Unfortunately, we are unable to order parts until after we can see the vehicle and diagnose the problem. Once you came in for your appointment, we looked at your car and ordered the correct part to fix the issue you were describing. Please reach out to our Service Manager, Jim Piscitello, at 262-409-2600 if you would like to discuss this further.

January 01, 2021

So far, I have only scheduled an appointment for an oil change. It is early to rate this iupcoming service, but previuos service jobs were GREAT. More

by WMILLER30
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Piscitello, Misael Perez
Jan 05, 2021 -

Boucher Buick GMC of Waukesha responded

Thank you for sharing!

January 01, 2021

Work was done in timely manner. . Washing the car at the end of the service is a nice touch. Everyone i came in contact friendly and courteous. More

by STYSCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Perez
Jan 05, 2021 -

Boucher Buick GMC of Waukesha responded

Thank you for the review!

December 31, 2020

This dealership is good at what they do. That's what I keep taking my truck back For service when it's needed. Repeat customer More

by WISCROCKHOUNDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Jan 05, 2021 -

Boucher Buick GMC of Waukesha responded

Thank you for your business!

December 18, 2020

The service manager, Jim, is awesome. I usually have to wait much longer than they tell me, but they do have a nice guest area. More

by davebluhm7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello, Reggie Tobias
Dec 23, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for the review!

December 12, 2020

My dad got quoted for labor price of $69 per hour when service department was putting on a hitch. When we got the final bill it was $140 per hour for labor. My dad called to complain and they did nothing More

by ROBDD2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gregory Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Boucher Buick GMC of Waukesha responded

ROBDD2002, we are disappointed you were not completely satisfied with the service you received here at Boucher. Unfortunately, we are unable to find your name in our system to contact you directly. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-409-2600 so we can discuss this further with you. We hope to hear from you soon.

December 07, 2020

Great customer service. I had a question regarding maintenance services and they were able to assist with it. Highly recommend using their services. I am happy with their professionalism! More

by SONIDOCHAVEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Dec 11, 2020 -

Boucher Buick GMC of Waukesha responded

Thanks for the review!

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