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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.2
538 Reviews

538 Reviews of Boucher Buick GMC of Waukesha - Service Center

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October 26, 2020

The service was timely and they honored the estimate they quoted me. Alec knows I am a frequent customer and even introduced me the the sales department person I would likely be working with on my next purc More

by PTRACZEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec Austin
Oct 30, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for sharing! We hope to see you again in the future!

October 23, 2020

I am very happy with service.Everyone was very kind and helpful.They answered my questions and even showed me how to move my seat.Coffee was delicious and snacks helped too. Thank you. Danica. More

by DLJILJANA
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Oct 30, 2020 -

Boucher Buick GMC of Waukesha responded

Danica - we appreciate your review and hope to see you again in the future!

October 22, 2020

Service people were friendly had a driver pick me up from work to pick up my vehicle Aj. Very nice. I think they fixed the problem that was wrong in a prompt manor More

by SALLYMANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Perez
Oct 30, 2020 -

Boucher Buick GMC of Waukesha responded

We are glad you were satisfied with your visit, Sally!

October 16, 2020

Doesn't Boucher wash a car anymore that has been in for significant service before delivery? Overall service was great but very surprised to pick up a very dirty car, grease smudges, very dirty. Is this More

by JUSTKIDDING15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec
Oct 16, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for sharing. We are sorry your vehicle was not provided with a car wash after service. Please call our Service Manager, Jim Piscitello, at 262-409-2600 so we can make things right.

Oct 16, 2020 -

JUSTKIDDING15 responded

Thank You!

October 12, 2020

Great service. I had to have some work done on my car and even though there was a wait, it was still a good experience. More

by DAYNAMILLER75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Perez
Oct 16, 2020 -

Boucher Buick GMC of Waukesha responded

Dayna - thank you for sharing! Please feel free to reach out to us if there is anything else we can help you with!

October 09, 2020

My car was in the shop from night until 1300 the next day and they did NoT rotate my tires as they said they did . Also did not wash the car. I now have to make a special trip to get them rotated. More

by SURGESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Boucher Buick GMC of Waukesha responded

We are very sorry you had a negative service experience with us. Unfortunately, we are unable to find your name in our system to contact you directly. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-409-2600 so we can address the situation you are describing and make things right.

October 07, 2020

Reggie made sure I was taken care of from the moment I walked in. Very professional and pilot. Kuddos to the GMC team!! Thank you! More

by CARLOSC4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Oct 19, 2020 -

Boucher Buick GMC of Waukesha responded

We are glad you had a positive experience, Carlos!

October 06, 2020

Although the customer service staff was nice, I felt mis-lead, over charged and lied to about the service needed on my Acadia. I will no longer trust this dealership. More

by JENNIFERANDLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Piscitello
Oct 14, 2020 -

Boucher Buick GMC of Waukesha responded

Jennifer, we are sorry to hear about your negative experience with us. We'd like to further inquire as to what went wrong with your visit. Please reach out to our Service Manager, Jim Piscitello, at 262-409-2600. We hope you'll give us another chance in the future.

October 05, 2020

My experience at the Boucher GMC store for service was, very timely, smooth, very accommodating to my needs, and most of all very professional!!! Great job team keep up the great work.... long time custom More

by AMERICANCLASSIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello, Reggie Tobias
Oct 19, 2020 -

Boucher Buick GMC of Waukesha responded

We are glad you continuously have smooth experiences with our Service Department! Thank you for sharing.

October 01, 2020

Reggie is the best!!!!!! Don’t need 25 words to describe how good he is, he is simply the very very very very very very best. More

by JCHRISTIANSEN46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Oct 19, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for the review!

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