Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Boucher Cadillac of Waukesha
Waukesha, WI
771 Reviews
Our Mission Statement:
We ride with you every mile, before, during and after the sale. It is more than our motto at Boucher, it’s our mission. Our professional Sales Consultants, Sales Managers, and Business Managers have three primary responsibilities to you, our guest: To listen and find the best vehicle for you, ensure that it fits your budget, and do it in a timely and professional manner. Our ultra-competitive, market-based pricing philosophy and 25 strong lending institutions help get you the best terms. After the sale, we are there to assist you with any vehicle feature or functionality questions. Our award-winning factory certified technicians, knowledgeable service advisors, and efficient collision repair teams are trained to protect your investment every mile, for the life of your vehicle. It’s been the Boucher Way for over 39 years!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 771 reviews
January 16, 2021
Very nice experience purchasing an XT5 as a gift for my wife. They put the car in the showroom, had a bow on it, and surprised her with a sold sign that had her name on it. When she came in she saw the car wife. They put the car in the showroom, had a bow on it, and surprised her with a sold sign that had her name on it. When she came in she saw the car she wanted in her colors etc. and the salesman, Joe Hacker, told her the bad news was that it was sold. Then he told her the good news was that it was sold to her. Lots of fun and a nice surprise for her. Great people to work with. More
by 1965larryh
Employees Worked With
January 15, 2021
This was overall a good experience. No Complaints. The sales Lady Breanne was very knowledgeable of my new Escalade. Price was fair as well. I am pleased. sales Lady Breanne was very knowledgeable of my new Escalade. Price was fair as well. I am pleased. More
by SKAHN0
Verified CustomerEmployees Worked With
Breanna
January 10, 2021
Everything was amazing! 5*’s to Jim Kemp and Sammy! Wife loved the Xmas Surprise! Turned in my current Lease was easy and efficient! New CT4 is amazing! loved the Xmas Surprise! Turned in my current Lease was easy and efficient! New CT4 is amazing! More
by JK Nashotah
Employees Worked With
Jim Kemp and Sam
January 06, 2021
Excellent dealership with a fabulous service department! I have several other GM and Cadillac dealerships within 10 minutes or less of my home, but I choose to travel about 45 minutes for ALL service on my I have several other GM and Cadillac dealerships within 10 minutes or less of my home, but I choose to travel about 45 minutes for ALL service on my Cadillac to Boucher in Waukesha!! They are that good! Trust and excellent service is everything, and Boucher has it all. Gary Hug is Superb, and always provides a great service experience! More
by JUDY_NEWCOMER
Employees Worked With
Gary Hug
January 05, 2021
Great Buying experience...appointment was set, confirmed with a text and a Manager greeted us upon arrival. Entire process was professional and prompt. They even offered to bring the car to our home becau with a text and a Manager greeted us upon arrival. Entire process was professional and prompt. They even offered to bring the car to our home because of Covid. Far better than my expectations. Sales Mgr Jim Kemp and Finance Director were GREAT! More
by msgail
Employees Worked With
Jim Kemp and Sam
January 04, 2021
Great customer service – very attentive! Very willing to work with you and find the right vehicle for you. Delivery was very thorough and complete. Financing went well and quick. work with you and find the right vehicle for you. Delivery was very thorough and complete. Financing went well and quick. More
by MIlls43
Employees Worked With
Jim Kemp *****, Christopher Sollman, John Morgan
January 04, 2021
I would have never bought the car I did without Ryan and Keith. They bent over backwards to make something work. Boucher is lucky to have them. I looked for a car everywhere and chose this dealer because Keith. They bent over backwards to make something work. Boucher is lucky to have them. I looked for a car everywhere and chose this dealer because of Ryan and Keith. I especially liked the no pressure, informative texts that kept my time in dearship to a minimal. More
by Schmidlkofer
January 02, 2021
Appointment was honored, took the car right away. Service was completed quickly and as requested. Car was returned washed. All personal that I came in contact with were professional. was completed quickly and as requested. Car was returned washed. All personal that I came in contact with were professional. More
by Tapjjp70
December 30, 2020
My appointment was started on time and completed quickly. The people were knowledgeable and professional. The receptionist was welcoming and friendly. This review system should not require 25 words or more. The people were knowledgeable and professional. The receptionist was welcoming and friendly. This review system should not require 25 words or more. More
by MELODIANDERSEN
Employees Worked With
Gary Hug
