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Boucher Cadillac of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.8
708 Reviews
Our Mission Statement: We ride with you every mile, before, during and after the sale. It is more than our motto at Boucher, it’s our mission. Our professional Sales Consultants, Sales Managers, and Business Managers have three primary responsibilities to you, our guest: To listen and find the best vehicle for you, ensure that it fits your budget, and do it in a timely and professional manner. Our ultra-competitive, market-based pricing philosophy and 25 strong lending institutions help get you the best terms. After the sale, we are there to assist you with any vehicle feature or functionality questions. Our award-winning factory certified technicians, knowledgeable service advisors, and efficient collision repair teams are trained to protect your investment every mile, for the life of your vehicle. It’s been the Boucher Way for over 39 years!
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2145 E Moreland Blvd

Waukesha, WI

53186

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Showing 708 reviews

May 01, 2024

Always willing to assist their clients with any issues and taking care of them at the same time More

by claire.borck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Boucher Cadillac of Waukesha responded

It's great to hear that Dan was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Cadillac of Waukesha! John Kaiser Service Manager 262-754-9600

Helpful
May 01, 2024

The service department completed the recall in the amount of time given. I would definitely go back. More

by nickmadson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Boucher Cadillac of Waukesha responded

Thank you, Nick! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Boucher Cadillac of Waukesha, we look forward to having you as one of our valued customers for many more years to come! John Kaiser Service Manager 262-754-9600

Helpful
April 30, 2024

Thanks for the help and the effort you put on this so I can get this new car service was good More

by adandn14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Kemp
3.0
This rating includes all reviews, with more weight given to recent reviews.
Samy Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Kucirek
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Boucher Cadillac of Waukesha responded

Thanks for sharing about your experience with Boucher Cadillac of Waukesha. We appreciate your business and hope to see you again soon! Jim Kemp General Sales Manager 262-754-9600

Helpful
April 28, 2024

Convenient prompt service with a nice waiting area. Software problems with Lyriq need GM attention More

by mgrace1113
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. John Kaiser Service Manager 262-754-9600

Helpful
April 28, 2024

Justin was very helpful and responsive to our needs. He took the time to explain and answer my questions. More

by Danielle.flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Boucher Cadillac of Waukesha responded

Thank you, Danielle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Cadillac of Waukesha. John Kaiser Service Manager 262-754-9600

Helpful
April 22, 2024

Amazing service! I feel like I have a service department that I can work with and trust! More

by MARCUSRUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for your very kind review, Marcus. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Cadillac of Waukesha. John Kaiser Service Manager 262-754-9600

Helpful
April 22, 2024

I was able to obtain an appointment quickly after the garage door came down on my car and damaged my radio antenna. The service reception was prompt and courageous. I liked seeing the video of the inspec More

by kaconrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Kaiser Service Manager 262-754-9600

Helpful
April 21, 2024

The GM gave us his full attention and made sure we were thoroughly happy with our purchase. More

by Darrell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samy Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Engaldo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for sharing your experience with us, Darrell! We're happy to hear it went well and truly appreciate your feedback. Jim Kemp General Sales Manager 262-754-9600

Helpful
April 20, 2024

Very professional. Extremely knowledgeable and explained my situation very clearly. Will recommend to others for services More

by jim.nahin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Boucher Cadillac of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Jim, and don't hesitate to let us know if we can be of further assistance. John Kaiser Service Manager 262-754-9600

Helpful
April 19, 2024

Ryan and Jim in Brookfield Wisconsin have given us continued excellent experience in our 9 years nine years leasing Cadillacs! Thank you Ryan and Jim! More

by LMILLS3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Boucher Cadillac of Waukesha responded

It's fantastic to hear that Ryan and Jim provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Boucher Cadillac of Waukesha! Jim Kemp General Sales Manager 262-754-9600

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