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Boucher Cadillac of Waukesha

Waukesha, WI

4.8
770 Reviews
Our Mission Statement: We ride with you every mile, before, during and after the sale. It is more than our motto at Boucher, it’s our mission. Our professional Sales Consultants, Sales Managers, and Business Managers have three primary responsibilities to you, our guest: To listen and find the best vehicle for you, ensure that it fits your budget, and do it in a timely and professional manner. Our ultra-competitive, market-based pricing philosophy and 25 strong lending institutions help get you the best terms. After the sale, we are there to assist you with any vehicle feature or functionality questions. Our award-winning factory certified technicians, knowledgeable service advisors, and efficient collision repair teams are trained to protect your investment every mile, for the life of your vehicle. It’s been the Boucher Way for over 39 years!
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2145 E Moreland Blvd

Waukesha, WI

53186

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Showing 770 reviews

September 01, 2020

I have nothing to add in my review. In order to ensure that the team has the highest level to not impact their performance I am choosing not to add comments. Reviews should not be tied to a persons feedb More

by CONSUMER_46816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Sep 08, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for the 5-star review!

September 01, 2020

This was my first purchase from Boucher and I was very pleased with the result. Chris Sollman was most helpful in completing the deal and explaining the multitude of controls on my Escalade. I recommend More

by LARRY
Recommend Dealer
Yes
Employees Worked With
Christopher Sollman
Sep 08, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for the review, Larry! Congratulations on your new Cadillac Escalade! We really appreciate the review and recommendation and hope to see you again in the future!

August 31, 2020

Chris Sollman has helped throughout pre and post purchase process to make this an excellent car buying experience! Include Don Jordan, Sales Manager, who provided incentives to "get the deal done", enhanced More

by SIEVERT.MIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Sollman
Sep 08, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for sharing about your positive experience, Mike!

August 28, 2020

A seventy dollar charge for programming a key fob is too expensive in my opinion. I ended up having to wait longer than the 30 minutes to get the key fob programmed. I never asked for a point inspection to More

by Lizkesich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Sep 08, 2020 -

Boucher Cadillac of Waukesha responded

Liz - we are disappointed to hear you were not completely satisfied with your service here at Boucher. When you have the opportunity, please reach out to our Service Manager, Tim Palmstein, at 262-754-9600 so we can discuss this situation further.

August 28, 2020

Was getting the odor of antifreeze when the engine was warm. The service tech found the problem to be a hairline split on the seam of the radiator. They had one in stock, and replaced it rite away.Since i More

by nightmoves318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Sep 08, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for sharing!

August 26, 2020

Have always used Bouche Cadillac for Car service! Always use Gary Hug, who is one of the Best! Keep up the good work as always! More

by SFISCHER4823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Sep 08, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for the kind review!

August 26, 2020

this was quite possibly the worst experience I have ever had at a car dealership in my entire life. Not only did they crash my brand new car, they did not even have the guts to communicate with me about it More

by MSCHNEBLE57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Hacker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Boucher Cadillac of Waukesha responded

We are sorry for any frustration we may have caused you. Thank you for giving us the opportunity to speak with you further about the situation you are describing. Please feel free to contact our Service Manager, Tim Palmstein, at 262-754-9600 if there is anything else we can do for you.

August 25, 2020

Another outstanding experience at Boucher Cadillac of Waukesha. I am please they informed me of the tire issue Michelin was having. The new Goodyear tire tire should ensure a safe driving experience f More

by danjasicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Hug
Aug 25, 2020 -

Boucher Cadillac of Waukesha responded

Thanks for sharing your positive service experience with us, Dan!

August 25, 2020

Overall, excellent! Bryanna Wade was very pleasant and helpful in setting up our purchase and Don Jordan expedited the experience. All done over the phone! Our vehicle was transported about 130 miles to More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryanna Wade, Don Jordan
Aug 25, 2020 -

Boucher Cadillac of Waukesha responded

We are thrilled you enjoyed working with Bryanna and Don! Thanks for the review!

August 24, 2020

Enjoyed our car purchase experience. We were able to purchase the car we wanted at a price that other Dealerships could not. Thank you Boucher! More

by WILLIAM_MICHEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2020 -

Boucher Cadillac of Waukesha responded

Thanks for sharing, William!

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