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Boucher Cadillac of Waukesha

Waukesha, WI

4.8
771 Reviews
Our Mission Statement: We ride with you every mile, before, during and after the sale. It is more than our motto at Boucher, it’s our mission. Our professional Sales Consultants, Sales Managers, and Business Managers have three primary responsibilities to you, our guest: To listen and find the best vehicle for you, ensure that it fits your budget, and do it in a timely and professional manner. Our ultra-competitive, market-based pricing philosophy and 25 strong lending institutions help get you the best terms. After the sale, we are there to assist you with any vehicle feature or functionality questions. Our award-winning factory certified technicians, knowledgeable service advisors, and efficient collision repair teams are trained to protect your investment every mile, for the life of your vehicle. It’s been the Boucher Way for over 39 years!
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2145 E Moreland Blvd

Waukesha, WI

53186

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Showing 771 reviews

June 22, 2020

Bobby V. was more helpful and knowledgeable than any salesman I ever worked with. He even called me after the sale was final to see if I was satisfied. The whole staff was very nice and polite. I've nev More

by Johnnybigdaddy46
Recommend Dealer
Yes
Employees Worked With
Bob Viall
Jul 08, 2020 -

Boucher Cadillac of Waukesha responded

We are thrilled you enjoyed your experience working with Bob!

June 19, 2020

We like Boucher We have purchased 4 Cadillacs and 2 Chevrolets plus recommending a number of friends to Boucher for their vehicles as well. One friend has purchased More

by ZIEGLERRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Kemp, Cole K (Finance), Pat McInerney
Jul 08, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for your continued business and loyalty to us here at Boucher!

June 19, 2020

Warranty Repair of Steering Wheel Trim Great service as usual. Only disappointment was that I didn't realize that my air conditioning was functioning properly until the next day. Now I ha More

by Chris P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Hug
Jul 08, 2020 -

Boucher Cadillac of Waukesha responded

Thanks for the review!

June 11, 2020

Prompt, courteous service Dan Colla is friendly and professional. My car was in for complete portering & detailing. When I picked it up, it looked showroom new. I wil do this a More

by GREG GRUBER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Boucher Cadillac of Waukesha responded

Thanks for the review, Greg!

June 11, 2020

The moment I drove into the service area I was acknowledged. Someone was always informing me to what steps were going to happen even though it was busy. A service tech went out for a ride with More

by LASKO63
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Jul 08, 2020 -

Boucher Cadillac of Waukesha responded

We are thrilled you enjoyed your service visit with us here at Boucher!

June 10, 2020

Very Good Courteous, kind, helpful. Everyone at Boucher is kind. My husband and I both go there. My wife works with Dan in service and I work with Gary. Other t More

by GRACE53045@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gary Hug
Jul 08, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for sharing, Grace!

June 10, 2020

Met the expectations of my appointment. Prompt and courteous service as usual. The visit was a pleasure and I will be back again soon with another vehicle for service at this dealership. More

by KLAMP0
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Jul 08, 2020 -

Boucher Cadillac of Waukesha responded

Thanks for sharing!

June 09, 2020

I had an issue regarding all 4 tires on a brand new vehicle purchased 6 months ago. Between the tire manufacturer and the service team, the cause was undetermined. Tim (Service) and Jim (Car Sales Mana More

by Mlab1203
Recommend Dealer
Yes
Employees Worked With
Jim Kemp, Tim Palmstein
Jun 11, 2020 -

Boucher Cadillac of Waukesha responded

Mike, Glad everything worked out! In all my years with Cadillac I have never seen tires wear only in the middle. The tire Mfg still can't explain the cause but we went ahead and replaced them. I hope you are enjoying both your New Cadillac's from Boucher Cadillac! We appreciate your loyalty...JIm

June 09, 2020

They have great customer service and easy people to work with. I would recommend this dealership to anyone looking for a new or used car. More

by David Collins
Recommend Dealer
Yes
Employees Worked With
Keith Zylka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No Thanks, Isaiah Glisper
Jun 09, 2020 -

Boucher Cadillac of Waukesha responded

We put customer experience and satisfaction as our priority, and this review reaffirms the hard work we do every day! Thanks for sharing, David!

June 05, 2020

Diagnosed and replaced a BCM on a 1989 Deville The vast majority of other shops would not want to touch this repair. Big thanks to the dealership. Though not the cheapest endeavor, it was done righ More

by Kellenb4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tim Palmstein
Jun 09, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for sharing!

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