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Boucher Cadillac of Waukesha

Waukesha, WI

4.7
842 Reviews
Our Mission Statement: We ride with you every mile, before, during and after the sale. It is more than our motto at Boucher, it’s our mission. Our professional Sales Consultants, Sales Managers, and Business Managers have three primary responsibilities to you, our guest: To listen and find the best vehicle for you, ensure that it fits your budget, and do it in a timely and professional manner. Our ultra-competitive, market-based pricing philosophy and 25 strong lending institutions help get you the best terms. After the sale, we are there to assist you with any vehicle feature or functionality questions. Our award-winning factory certified technicians, knowledgeable service advisors, and efficient collision repair teams are trained to protect your investment every mile, for the life of your vehicle. It’s been the Boucher Way for over 39 years!
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2145 E Moreland Blvd

Waukesha, WI

53186

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Showing 842 reviews

October 01, 2020

work was done timely and people were courteous.Price was work was done timely and people were courteous. Price was very high, tried to get bigger discount , was unsuccessful, even though I had just bought a More

by JERRYS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Oct 19, 2020 -

Boucher Cadillac of Waukesha responded

We appreciate your feedback, Jerry.

September 30, 2020

Tim was very helpful and informative on my warranty. The service was prompt and courteous. Clean environment to wait while my Escalade was being serviced. Will definitely be returning for any future mainten More

by S.W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Palmstein
Oct 19, 2020 -

Boucher Cadillac of Waukesha responded

We are glad you had a clean and comfortable visit with us! We look forward to your next visit.

September 26, 2020

the agent helped me with my points on my phone was great, could not have done it with out him thank you. every time i bring my car in for service its a wonderful experience. thank you to your service dept. More

by HERK03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Palmstein
Oct 19, 2020 -

Boucher Cadillac of Waukesha responded

It was our pleasure!

September 26, 2020

Hello Ryan,My experience at your car dealership was Hello Ryan, My experience at your car dealership was great. I appreciate your professionalism and the kindness shown to me and my family during ou More

by bj
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for the review and recommendation! We are thrilled you had a positive experience with us. Please reach out to us if there is anything we can do for you in the future!

September 16, 2020

Effective and efficient service! I was able to get a service appointment readily and with ease. Staff was friendly and accommodating. The waiting lounge is great. More

by LSCHWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for the review!

September 11, 2020

Excellent service on my SRX, Dan Colla always takes great care of my repair needs. I won"t take my vehicle anywhere else, 5 Stars More

by STEVEKRS99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for the 5-stars, Steve!

September 11, 2020

This is a very nice dealer to get service from. We are always taken good care of. We will be going back for service when ever it’s needed. More

by plmadupont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Boucher Cadillac of Waukesha responded

Thank you!

September 11, 2020

Great service..car was cleaned and completed on time..Explained work needed and finished lower than expected. This is my 15th vehicle purchased from there. More

by JK Nashotah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Palmstein
Sep 22, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for your continued business and loyalty!

September 09, 2020

I was pleased to find out that one of my tires didn't have the tread depth of the other three. Important information . Thank you. More

by VIALL.ROBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for sharing!

September 06, 2020

Very poor service over priced dealership.Tim Palmstein was particularly rude when I complained about how many problems I had encountered with my Escalade.Gary Hug told me he had no loner to offer me, of c More

by ANESTISEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gary Hug , Tim Palmstein
Sep 08, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for giving us an opportunity to discuss this situation further. We're sorry we were unable to come to a mutually beneficial agreement regarding your concerns. Please don't hesitate to contact us if there is anything else we can help you with moving forward.

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