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Boucher Chevrolet of Waukesha - Service Center

Waukesha, WI

4.4
1,068 Reviews

1,068 Reviews of Boucher Chevrolet of Waukesha - Service Center

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December 21, 2020

The service was done quickly; the personnel were friendly and professional and they followed safety/COVID regulations for both staff and customers. Highly satisfying experience! More

by HappyC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Whalen
Dec 23, 2020 -

Boucher Chevrolet of Waukesha responded

At Boucher, we're continuing our commitment to keeping our guests and employees safe during the Covid-19 pandemic. We are thrilled you had a safe and comfortable visit with us!

December 18, 2020

I Always feel welcome and any concerns are addressed promptly.Work done is perfomed in a timely manner. Detailed vehicle condition reports are itemized and explained thoroughly, A+ service More

by Cindy R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Whalen
Dec 23, 2020 -

Boucher Chevrolet of Waukesha responded

Thank you for the positive review, Cindy!

December 17, 2020

Service was excellent, prices were competitive, and done in a timely manor. It was well explained and I will come back. The service done normal non warranty service. Great job. More

by W9LR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Whalen
Dec 23, 2020 -

Boucher Chevrolet of Waukesha responded

We look forward to your next visit!

December 14, 2020

A bad situation was made worse! Started with having to arrange my own tow after the brakes failed on my brand new Trailblazer. I was not kept informed of the progress, I always had to call in to check, or More

by GETTEN824
Recommend Dealer
No
Employees Worked With
Tyler Wozny
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Heaney
December 10, 2020

One of the best dealerships I’ve been too great with costumers and helps and gets the problem done I would highly recommend them to anyone. More

by STEINLLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Wozny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Boucher Chevrolet of Waukesha responded

Thank you for the recommendation and review!

December 09, 2020

The process was quick and comprehensive. Our sales contact Eric Ruscheinsky was super easy to work with. Overall, we were very impressed by the overall experience at Boucher Chevrolet. More

by BPEUSE46
Recommend Dealer
Yes
Employees Worked With
Josh Loll, Eric Ruscheinsky
Dec 14, 2020 -

Boucher Chevrolet of Waukesha responded

We are glad Eric and the rest of the Boucher team provided you with a 5-star experience!

December 08, 2020

I worked with Mercedes who saw that everything that was needed for my car was done. Only problem was a missing part,which came Monday. More

by TERRYLAABS
Recommend Dealer
Yes
Employees Worked With
Mercedes Whalen
Dec 14, 2020 -

Boucher Chevrolet of Waukesha responded

Terry - thank you for sharing! We hope to see you again in the future.

December 07, 2020

Working with Boucher was great but trying to schedule a service appointment online didn’t go to well. Tried twice and ended up calling service department direct. More

by MWITEK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Cornell
Dec 14, 2020 -

Boucher Chevrolet of Waukesha responded

We are sorry our online scheduling was not working for you. When you have the opportunity, please contact our Service Manager, Rob Heaney, at 262-549-1000 to discuss this situation further so we can prevent this from happening in the future.

December 05, 2020

The process was easy. I had a slow leak in a tire that they were able to find. The tire was not repairable. The tire was replaced at no charge by the tire and wheel warranty that was purchased with the ve More

by DAVLINCLIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Cornell, Justin Ringersma
Dec 14, 2020 -

Boucher Chevrolet of Waukesha responded

Thanks for the positive review!

December 04, 2020

The repair department did not have me on the schedule even though I scheduled through your site. They did fit me in for "the works" but this morning I noticed that they didn't wash the truck which should More

by WAUKESHADENNIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devin Cornell, Rob Heaney
Dec 14, 2020 -

Boucher Chevrolet of Waukesha responded

Dennis, we are sorry you were not completely satisfied with your recent service visit with us. Please reach out to our Service Manager, Rob Heaney, at 262-549-1000 so we can discuss this further and go the extra mile to make things right. We hope to hear from you soon.

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