Boucher Chevrolet of Waukesha - Service Center

regular service visit Went in for an oil change and tire rotation, was completed quickly. Getting in and out quick is such a time saver for busy people. Staff was friendly Went in for an oil change and tire rotation, was completed quickly. Getting in and out quick is such a time saver for busy people. Staff was friendly and explained everything. More

Battery replacement New battery was installed along with new windshield wipers. Work was performed timely and efficiently. Availability of a shuttle service is very imp New battery was installed along with new windshield wipers. Work was performed timely and efficiently. Availability of a shuttle service is very important; although, I ended up not needing to use it during this visit. More

Oil Change, inspection, tire rotation, car wash. after my appointment, i was almost home and the "check engine" light came on, not sure what was happening. i checked over a few things and thought i'l after my appointment, i was almost home and the "check engine" light came on, not sure what was happening. i checked over a few things and thought i'll see what happens in the morning. the light was still on, made it to work and contacted service. everyone was willing to offer suggestions on what to look for and if needed, set up a new appointment. i looked over all the electrical connections, oil filter cap and slammed the hood. for whatever reason, the light went off. contacted service to let them know that everything was back to normal. More

I brought my car in for maintenance work. Everything was thoroughly explained, and the work was done in a timely and professional manner. And the waiting area was comfortable with beverages and snacks avail thoroughly explained, and the work was done in a timely and professional manner. And the waiting area was comfortable with beverages and snacks available! More

Immediate attention. I experienced immediate, polite, friendly attention to car and my comfort needs while waiting for completion of service. My skill with concise editin I experienced immediate, polite, friendly attention to car and my comfort needs while waiting for completion of service. My skill with concise editing prevents more wordiness! More

Great This is the third survey sent to me since I serviced my car. I have indicated that Devin did a great job but these inane, repetitious surveys that for This is the third survey sent to me since I serviced my car. I have indicated that Devin did a great job but these inane, repetitious surveys that force me to write x number of words only serve to destroy whatever rapport or loyalty that had been generated. Stop sending them to me!!!!! This is at least the third time I have requested and I promise the next one I receive I will rate your service as low. More

The service I receive by the Boucher Automotive Group is always outstanding! This service was quick, fast, and friendly! Thank You for the great service! always outstanding! This service was quick, fast, and friendly! Thank You for the great service! More

Dave Kastner and Amy Speed did a great job. They got me through the process quickly and the paperwork was simple to understand. The credit Manager was Through. through the process quickly and the paperwork was simple to understand. The credit Manager was Through. More

horrible service Car was in for oil change and squeaky spring? in the rear of the vehicle. I dropped it off the Wed night before and had a 730 am appt the next day. Car was in for oil change and squeaky spring? in the rear of the vehicle. I dropped it off the Wed night before and had a 730 am appt the next day. By 230-3 pm I did not receive a call about the vehicle, so I called. I was told that they were not getting it done because people were out on work comp and were sick. Understandable, but a call would have been nice. The next day (Fri), same thing...no call, so I called. They were not done, so I would need a rental, but one my size was not an available option. I made it work, but they were aware that it was not convenient with the size of my family etc. I took the rental vehicle and received a call a while later that they needed all of my information again (Drivers license, insurance, and credit card) as there was a mix-up. I later looked at the name on the rental agreement that I had and it was not mine. I had someone else's name, DOB, drivers license #, address, phone number and insurance info., but my CC info. So who has all of my information, and what are they doing with it. That is extremely unprofessional. At the end of the day on Monday, I still did not hear anything, so I called yet again. Now they were working on it, but I had a rental (that doesn't fit my family), so they said that the tech will get pulled off to do other things. Two more days pass and Wed evening my husband called and left a message. No response, so he called again. Now the tech was gone and so was the service manager and the person he talked to had no idea what was going on and was not about to help him. Thurs., I finally got a call that it was done but was not fixed because GM doesn't have a fix for the issue. I told him on the phone that I would like to make sure that they washed my car before pick-up. He told me that would not be a problem and ensured that it would be ready. I came and picked up my vehicle and the lot attendant pulled it up and grabbed a hand full of stuff from the floor of the drivers side (garbage) and in Boucher fashion it was NOT washed, like promised. I walked up to the vehicle and noticed a empty soda can thrown on the drivers floor (not mine). I said to the lot attendant, are you seriously going to leave this soda can in here? He just looked at me and walked away. No problem, I will pick up your garbage!! And how long are you in my car that you are drinking in it and using it as a garbage can. You are supposed to be fixing it, not eating lunch in it!! I then called the service tech, (I was not happy) and left a message that I wanted him to call me back...I never got a call back. Horrible Service!!!! More

Painless I originally bought my vehicle here used and took out the extended warranty Thank You Jesus . It totally covered my heater blower repairs today!. Zero I originally bought my vehicle here used and took out the extended warranty Thank You Jesus . It totally covered my heater blower repairs today!. Zero balance for me at pickup time. Thanks to your service dept.!! More