Boucher Chevrolet of Waukesha - Service Center

Took way too long to get a part to fix my car It took 3 weeks to get a part. That's crazy. 2018 Malibu shouldn't have this many issues. Gas pedal sensor broke 2nd time.. I'm not happy about this. It took 3 weeks to get a part. That's crazy. 2018 Malibu shouldn't have this many issues. Gas pedal sensor broke 2nd time.. I'm not happy about this. More

Boucher Chevrolet w/always good service at reasonable price I keep mentioning this to other dealers, too as I own different brands, please keep your service at reasonable cost so that we don't look for 3rd part I keep mentioning this to other dealers, too as I own different brands, please keep your service at reasonable cost so that we don't look for 3rd party service providers, even for small jobs. I don't say that price is the only factor I bring my Chevy to Boucher Chevrolet. I trust the quality of work done, I feel safer when my Chevy is serviced at its home. Scheduling was easy, communication is great, service quality is with no question. So thank you Boucher Chevrolet of Waukesha! More

Service Super excellent Everyone is alway helpful and pleasant. We always get good helpful advise when we have questions.Again everyone is very knowledgeable Super excellent Everyone is alway helpful and pleasant. We always get good helpful advise when we have questions.Again everyone is very knowledgeable and helpful. More

Boucher Chevrolet If your in the market for a Chevy or service this is your place. They treat you like family. You will not be disappointed at all If your in the market for a Chevy or service this is your place. They treat you like family. You will not be disappointed at all More

Happy Customer The service staff are really nice. I was treated really welll. The repair was less than the estimate. They also offered a shuttle service to get me t The service staff are really nice. I was treated really welll. The repair was less than the estimate. They also offered a shuttle service to get me to work and back. More

The Best Customer Service I Ever Received From Any Company I am writing this review for the service department of Boucher Chevrolet and the absolute outstanding customer service and care that I received. I pul I am writing this review for the service department of Boucher Chevrolet and the absolute outstanding customer service and care that I received. I pulled in my car for a check engine light diagnosis and the hopes of getting the claim covered under warranty as it is certified pre-owned and I figured I will be paying $0 and have the car fixed up and ready to go. Joseph Hills was my advisor and let me know that if the issue is under warranty that he will give me a loaner for free and I can get it same day. Within a few hours I got a call letting me know that the issue was some chewed wires and that its not under warranty and what my bill would be. I was more in shock as I expected to pay nothing and I baby that car and drive it multiple times a day and for that to occur was beyond me. He let me know that even though it isn't under warranty they felt bad and wanted to help and offer a loaner for free. I happily took this and picked up the loaner of my choice while they wait for the part to be shipped in. The part came super fast and they gave me a call letting me know the damage they found and the extent that the repair would be and advised me to go through my insurance under a comprehensive claim for animal/rodent damage because they found even more wiring that was chewed and clearly result of some animal. He even took pictures before to show me the damage and to help with the insurance claim if needed and he worked directly with them on my behalf to make this process as easy as possible. I Called my insurance and filed a claim, they said okay and said they will send an adjuster out to see the repair, told my advisor and he got them to expedite their service to have the adjuster come out within 24 hours, they looked at it and got the info they needed and will more than likely cover it. Instead of me paying out of pocket my service advisor decided to have my insurance pay them directly to save me from paying out of pocket, huge relief. Insurance said itll take a few days to review and my advisor knew I wanted my car back so he got with his Service Director Matt Warpinski and allowed an exception for me to pay my deductible to them and they will release the car and wait to get paid from insurance. I was blown away at this and I picked up the car within an hour of that call and paid what they said I would have to. They took special care of the car and kept it inside during these negative 50 degree days and went the extra mile to make sure the repair was done right and tested and everything was back to normal. Even down to my do not wash request from the first interaction, he remembered and this was followed perfectly on their end. I have never in my life experienced such customer care, in any industry not just automotive, and they seriously earned my business for life. I am truly blown away by the team over there and the leaps and bounds they went through to take care of me and the respect of my money, time, and vehicles needs to treat the car as if it were worth a million dollars (which to me it is and I appreciated that). During the entire process I was updated at their finding and the description of problems and very transparent with the pricing and what to expect with the repair, the estimate of receiving my car back within a week was spot and I couldn't be happier. Truly blown away and recommend them to anyone, they will take care of you and go the extra mile, thank you again Joseph Hills and Matt Warpinski of the Service team and the technician that took care of my care, outstanding work and thank you again. More

Scammed Bought 2014 Equinox w/ 3400 mi on it in 2014. Within a 1 1/2 yrs I was informed I needed new rotors. Fell for it and had them replaced. Now here I am Bought 2014 Equinox w/ 3400 mi on it in 2014. Within a 1 1/2 yrs I was informed I needed new rotors. Fell for it and had them replaced. Now here I am again needing new rotors because they made grooves on the ones they installed. Boucher will do services not needed. Will never recommend this dealership to anyone. More

Complaints When going for an oil change and do a safety check, they never check the battery or anything now I've a bad battery that has corroded on it/so on When going for an oil change and do a safety check, they never check the battery or anything now I've a bad battery that has corroded on it/so on More

Backing out of deal I was offer a deal, but to my suprice the next day no deal for me. They took the incentive from GM off the deal. I say if you don't know your job mayb I was offer a deal, but to my suprice the next day no deal for me. They took the incentive from GM off the deal. I say if you don't know your job maybe you should be doing something else, like asking if you want that supersized. More

Went to this dealer to get my vehicle emissions tested. The Wisconsin Vehicle Inspection Program website claims that decentralizing the testing makes it more convenient. This is not the case at this dealer The Wisconsin Vehicle Inspection Program website claims that decentralizing the testing makes it more convenient. This is not the case at this dealer. I stopped in on a Thursday and the service counter employee told me I could make an appointment for the following Tuesday. This is about as far from convenient as I can imagine. I drove to another vehicle service center down the road and was through the entire process in 5 minutes. That is convenient. More