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Boucher Hyundai of Janesville - Service Center

Janesville, WI

4.4
536 Reviews

536 Reviews of Boucher Hyundai of Janesville - Service Center

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November 07, 2022

They can’t seem to solve the problem my car is having each time. Help More

by TEACHMARE2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Joe Valdez, Paul Walker
Nov 10, 2022 -

Boucher Hyundai of Janesville responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please give us a call so we can further discuss. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paul Walker, Service Manager 608-750-1200

November 04, 2022

Appointment went great with no running to the dealership and taking up a bunch of my time. More

by ANDREWSIGWELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez, Paul Walker
Nov 04, 2022 -

Boucher Hyundai of Janesville responded

It has been a pleasure serving you, Andrew. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Janesville, we look forward to having you as a valued customer for many years to come!

November 02, 2022

Great service! They got me in for my appointment right on time. I had an oil change and tire rotation, and the also needed software update. I am very pleased with t More

by wilsn5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez, Paul Walker
Nov 02, 2022 -

wilsn5 responded

Great job guy’s 👍

November 01, 2022

We needed new brakes on our older model Tuscon. Orv Axelson helped us get an estimate and work out a time to get our vehicle in to be serviced. The new brakes are done and we are very pleased. More

by RLMDJAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orville Axelson
Nov 01, 2022 -

Boucher Hyundai of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Hyundai of Janesville, we look forward to having you as one of our valued customers for many more years to come!

October 26, 2022

It was quick, they were polite and helped me out a ton! Great service people ♥️ More

by NDIGOWEBSTER22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
Oct 27, 2022 -

Boucher Hyundai of Janesville responded

Thank you for choosing Boucher Hyundai of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 24, 2022

I had a great experience. They did a wonderful job! Thank you to everyone Blessings More

by jodayqueen60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James m Topel / Orville Axelson
Oct 25, 2022 -

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 22, 2022

Always a pleasure doing business with Boucher Hyundai. Their attentiveness and listening to the needs of their customers is admirable! More

by jmlong.employment
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oneida Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Valdez
Oct 23, 2022 -

Boucher Hyundai of Janesville responded

Thank you for choosing Boucher Hyundai of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 21, 2022

Once I called & reminded them of a part that was to have been ordered a couple months ago and I still had not heard from them, I got an appt and the work was done within days of the call. The ball got drop More

by vicki815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez, Paul Walker
Oct 23, 2022 -

Boucher Hyundai of Janesville responded

Vicki, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Hyundai of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

October 21, 2022

Friendly, helpful and timely. Very nice waiting area with free drinks and snacks. Clean restroom. More

by NIELSENJEANIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez, Paul Walker
Oct 23, 2022 -

Boucher Hyundai of Janesville responded

Jeanie, Thank you for taking the time to share your thoughts on working with Joe and our team. We're glad to hear we delivered such a great experience!

October 18, 2022

Typically the service is quick and effective, I've been very happy.. This time the oil change was estimated to take and hour, seemed long but okay. I walked to lunch, came back an hour later. The vehicl More

by petersonge55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez, Paul Walker
Oct 19, 2022 -

Boucher Hyundai of Janesville responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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