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Boucher Hyundai of Waukesha - Service Center

Waukesha, WI

4.1
2,055 Reviews

2,055 Reviews of Boucher Hyundai of Waukesha - Service Center

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February 12, 2021

Timely service. Satisfactory waiting area car wash limited due cold Quality work Was previously involved in engine recall and was covered expenses Happy with Hyundai experience. More

by SCOUILLARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Malitz
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

We are thrilled you had a positive experience!

February 12, 2021

Great service from the initial phone call to nelson taking care of me while there. Even let me use a conf room for a meeting More

by Joni.perich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Vega. 5 stars
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

We are glad you had a positive review, Joni!

February 12, 2021

It was a wonderful experience bringing my car to Boucher for the first maintenance visit. They were helpful in scheduling, kind and considerate and prompt during the appointment, and patient to answer any q More

by Gloria Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlene Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson Vega
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Thank you for the review, Gloria!

February 12, 2021

Great fast friendly service. Will return for future maintenance of my Hyundai. The only drawback is the relentless pressure through emails, texts and phone calls to complete these surveys and reviews. More

by XMASLADY5757
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

We look forward to your next visit!

February 10, 2021

Brought my beloved Entourage in for 2 recalls. Brandon took excellent care of me. The work was done before the allotted time. I did not like sitting in the lounge with unmasked customers though. More

by Meowjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

We appreciate your feedback. At Boucher, we’re continuing our commitment to keeping our guests and employees safe during the Covid-19 pandemic. Throughout all Boucher locations, both face masks and gloves are available to all guests upon entering and all qualifying employees are required to wear a face mask. We are doing what we can to enforce the state mask mandate. However, per the CDC, wearing a mask may not be possible in every situation for some people. Therefore, we are taking extra precautionary measures including floor signage in place to ensure proper social distancing and sanitizing/wiping commonly touched surfaces multiple times per day. Please feel free to contact our General Manager, Jim Tessmer, at 262-5225-1000 with any further questions or concerns.

February 10, 2021

Very nice reception and service performed on my car. Like the scheduling process and convenient waiting area. Service greeting was very professional and informative. Thanks More

by sc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Thank you for the positive review!

February 10, 2021

Easy friendly quick service. Lounge was nice and clean. Lots of snacks to choose from as wel as drinks while you wait. Lounge was not crowded. The sevice lady was great. More

by ALR262
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers, Amanda Olson
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Thanks for sharing! We are glad you had a clean and comfortable visit with us!

February 10, 2021

The service at Boucher is always prompt. The people are helpful and very friendly and professional. However, there is often a long wait for a phone transfer and I often end up leaving a voicemail. More

by KICKERZX72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Thank you for your review and feedback. While we strive to provide an excellent customer experience, we understand there is always room for improvement, so we appreciate you bringing this to our attention.

February 06, 2021

Top notch service every time I go. My vehicle has over 164,000 miles and I credit much of that longevity to their standard maintenance checks and thoroughness. More

by rpmcgaver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Doble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean Sommers
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Thank you for the positive review!

February 04, 2021

The shop was very clean and so was the waiting room. The only thing I didn't like is that I was going to try and schedule my oil change for a later time but I could only schedule it at 7am More

by Cra_zyBat5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Mar 04, 2021 -

Boucher Hyundai of Waukesha responded

Thank you for your review and feedback - we appreciate it!

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