Boucher Hyundai of Waukesha - Service Center

Respectful, amazing service Always respectful when I visit. I trust the service is done well my Tucson is always washed and vacuumed. I live in Bay View and it is a bit hike bu Always respectful when I visit. I trust the service is done well my Tucson is always washed and vacuumed. I live in Bay View and it is a bit hike but I like your dealership much the two nearest me. It never seems like I matter when I visit them. How I am treated as a valued customer for s critical to me. Thank you More

22K mile service Easy to schedule using their online tool, accurate time estimate given for the work performed, comfortable waiting area, thorough check of the vehicle Easy to schedule using their online tool, accurate time estimate given for the work performed, comfortable waiting area, thorough check of the vehicle during the visit. More

Service visit They were wonderful from the appointment making to coming in and getting the vehicle repaired, thank you so much for all you did for my vehicle They were wonderful from the appointment making to coming in and getting the vehicle repaired, thank you so much for all you did for my vehicle More

Great Customer Service Alicia G was great to work with. Friendly and knowledgeable not just with me but with other customers as well. Was told job would take an hour and i Alicia G was great to work with. Friendly and knowledgeable not just with me but with other customers as well. Was told job would take an hour and it was done on time. More

Brakes I needed rear brakes and when I came in for service I was treated very well. I received new brakes at a fair price and everything works great. I needed rear brakes and when I came in for service I was treated very well. I received new brakes at a fair price and everything works great. More

Service repair I took my Genesis in for a check engine light. They were very accommodating when the part that was needed was not in stock until Monday. They set m I took my Genesis in for a check engine light. They were very accommodating when the part that was needed was not in stock until Monday. They set me up with a free rental and a Genesis too. I loved this because that is the type of car that I am used to driving More

Oil change and new battery Went in for oil change; new battery was suggested/needed!! Service rep was friendly and thorough. I feel like I got great care and good value. Went in for oil change; new battery was suggested/needed!! Service rep was friendly and thorough. I feel like I got great care and good value. More

Great service All work was done on time to my complete satisfaction. Staff was very easy to work with, I will not take my cars to any other dealership for service o All work was done on time to my complete satisfaction. Staff was very easy to work with, I will not take my cars to any other dealership for service or repairs. More

Fast Service I had my car in for three recalls and an oil change. Everything was completed earlier than expected. Have always had great service here. I will be bac I had my car in for three recalls and an oil change. Everything was completed earlier than expected. Have always had great service here. I will be back. More

Mediocrity So apparently when you make an appointment, they assign you to a Rep that greats you and handles the admin in the Service Bay. I walked in on 7/25/19 So apparently when you make an appointment, they assign you to a Rep that greats you and handles the admin in the Service Bay. I walked in on 7/25/19 at 716 for a 715 appointment and the first person available, Jean could not find my appointment. After a couple minutes, she says oh, you are with Dan, he is right up front. I walk to Dan's desk and he seems to be attempting to "clear the cobwebs" from the night before. My appointment was for 2 recalls and I also asked to have him give me a call with a estimate on brakes all around, as I am at 63ish thousand miles and they are just starting to do the "grab thing". He said, I will do that. I had scheduled to have their Shuttle Driver take me to work (less than 2 miles away), but I had to wait, as he took someone way out of zone. Fast forward to 2:00ish PM, I call Dan, because I have yet to have received the estimate on the brakes. Left a voicemail message. At 2:26, I get an I'm sorry, your Technician left your paperwork in the wrong spot. (Sure Dan). So he gives me the estimate, I say go for it and he assures me the car will be ready when a work buddy will drop me off at 4:40 PM. At 4:40, I see my car, so I go to the Cashier, she doesn't have the paperwork, and tells me to go find my rep. I find Dan, who clearly didn't recognize me from this morning, and had to tell him who I was. The response was, "just finishing up your paperwork, wait in the lounge. I'll be there soon". He still appears "off". 10 - 15 minutes later Dan struts into the lounge and drops off the paperwork for the cashier. All in all not a pleasant experience. Would have been 1 or 2 stars, but I gave you a break, based on past experiences. More