Boucher Hyundai of Waukesha - Service Center

Service visit I was cordially greeted by Alicia when I arrived for my 30,000 mile service appointment and she explained what was going to be done and how long it wo I was cordially greeted by Alicia when I arrived for my 30,000 mile service appointment and she explained what was going to be done and how long it would take. She examined the exterior of my vehicle and pointed out a few minor scratches. She was very concise and professional. After approximately 30 minutes she sought me out and went over several recommendations from the tech. When the servicing was completed she again sought me out to tell me the car was ready to go. More

Great customer service After having a poor experience with a neighboring dealership I was very pleased with Boucher Hyundai. From the moment I walked in a was paired (upon After having a poor experience with a neighboring dealership I was very pleased with Boucher Hyundai. From the moment I walked in a was paired (upon request) with a salesperson who was not sales pitchy or high pressure. They offered an extended test drive to save me money from renting after a total loss accident, which allowed me to take my time in deciding what I wanted to do. Months after purchasing, they continue to provide a high level of customer service...the same level as when I walked in like most dealerships that only treat you well until you sign on the dotted line. I will be returning to Boucher Hyundai for my next purchase. More

Unsatisfactory Went in for an oil change, tire rotation, and get a tire patched. Picked up the car after service and the tire was still leaking and the tires were no Went in for an oil change, tire rotation, and get a tire patched. Picked up the car after service and the tire was still leaking and the tires were not rotated, but I was charged for both. Had to take my car back in two days later to get the tire repstched and my tires rotated. Just not a trustworthy shop. I won't be back or purchase another vehicle from Boucher. More

Great communication, support and service. I have been going to Boucher Hyundai for service for the past 9 years with three different vehicles. I have always had 100% satisfaction and customer I have been going to Boucher Hyundai for service for the past 9 years with three different vehicles. I have always had 100% satisfaction and customer service from the team. They provide frequent updates by phone for longer service engagements and explain the work clearly (I am not knowledgeable about cars so this help a lot). The work/service has always been detailed and complete. I have tried two other Hyundai service shops during this time but have felt pressed for "add on" sales that I was not sure were necessary and have had lower quality customer service experiences. I will remain with Boucher. I had worked with Randy almost exclusively the past couple of years and have always been over the top satisfied. Happy to say this time I worked with John and Dan for the first time and had just as great of an experience. That consistency in customer service is golden. More

Im at home They always take care of me, always professional, with exceptional service. Im in sales myself so I would consider myself a hard xxx when it conserns They always take care of me, always professional, with exceptional service. Im in sales myself so I would consider myself a hard xxx when it conserns sales and services. This location deserves every star. More

95,000 mile tune up As allows the Boucher Service Dept exceeded all my expectations - Prompt, Friendly, Excellent workmandship - Love these guys (and gals) would not take As allows the Boucher Service Dept exceeded all my expectations - Prompt, Friendly, Excellent workmandship - Love these guys (and gals) would not take my car anywhere else More

Great explanations of work done Hyundai Boucher does all my oil changes. As I've said in the past.. the little things count. In my last service visit, they told my battery was at th Hyundai Boucher does all my oil changes. As I've said in the past.. the little things count. In my last service visit, they told my battery was at the point where I should consider a new one. The new one was going to be $129. I past on it thinking that I could get considerably cheaper doing it myself. I looked at the price of battery and it was 120.00. I was surprised at that reasonable price. While I still do it myself, it was nice to see competitive pricing from a dealership. More

Helpful and Friendly My wife and I recently purchased a used car through Boucher Hyundai of Waukesha. Several days after driving the car off the lot, an unfortunate issue My wife and I recently purchased a used car through Boucher Hyundai of Waukesha. Several days after driving the car off the lot, an unfortunate issue with the wheel well occurres. We notified them and they fixed the problem at no charge. More

Service Appointment I always have great service at Boucher Hyundai. I have bought 3 cars from them and will continue to always bring my cars there. Thank you! I always have great service at Boucher Hyundai. I have bought 3 cars from them and will continue to always bring my cars there. Thank you! More

How Service Should Be Alicia was attentive, clear and concise. Made my experience worthwhile. Also worth mentioning is John Diez the service manager. I tried scheduling an Alicia was attentive, clear and concise. Made my experience worthwhile. Also worth mentioning is John Diez the service manager. I tried scheduling an oil change online, however, there were no openings for the next two weeks. I have a funeral coming up 300 miles away and needed an oil change before I make that trek. I called John and he was able to get me in right away. I appreciate the understanding and willingness to accommodate. Hats off to Alicia and John. Thanks again! More