Boucher Hyundai of Waukesha - Service Center

Oil change and tire rotation Upon arrival was promptly greeted by the service associate. Explained the work process and an estimated time to completion. When the work was complete Upon arrival was promptly greeted by the service associate. Explained the work process and an estimated time to completion. When the work was completed (earlier than stated) associate explained all of the findings. Very professional staff. More

1+ week to replace a key?!!! I lost my car keys. Due to push button technology I was forced to tow my car 40 miles away from my home to get a new key reprogrammed. Well that didn’ I lost my car keys. Due to push button technology I was forced to tow my car 40 miles away from my home to get a new key reprogrammed. Well that didn’t work. Nothing was wrong with my car starting. All I needed was and expensive key and having been in wholesale parts the price is tripled. I’m without a ride and have walked back and forth to work for over a week now! I’ve been mistreated due to having an ignition interlock on my car. If I didn’t have one! They would have provided me a way back and forth to work instead of walking in this weather! I can afford a daily meal much less Uber. There’s something too by the business books about my situation that no one cares to listen to at that dealership! No one asked or cared! Do you need a meal? I’m just told you and your car even though we can’t figure out what is wrong with a 2013 limited edition, are a burden on our profit. My dads dying my children are starving, I have no extra money........😭 More

Concierge and Service I deal with Randy to set up the concierge pick up and echedule servicing of my car. Randy manages the process and keeps me imformed as to pick up / r I deal with Randy to set up the concierge pick up and echedule servicing of my car. Randy manages the process and keeps me imformed as to pick up / return times and what maintence completed. The car is always returned washed and vacuumed. I would recommend Boucher for all my service needs. More

Tire rotation The service department here is wonderful. Brought the car in at the scheduled time and they started on it right away. The car was finished quickly a The service department here is wonderful. Brought the car in at the scheduled time and they started on it right away. The car was finished quickly and they washed it too! More

Great service and people Diagnosed problem quickly and serviced my vehicle in a timely manner. Mike Radmer was great to work with and very knowledgeable. I will definitely bri Diagnosed problem quickly and serviced my vehicle in a timely manner. Mike Radmer was great to work with and very knowledgeable. I will definitely bring my vehicle here for service every time. More

Service visit I was cordially greeted by Alicia when I arrived for my 30,000 mile service appointment and she explained what was going to be done and how long it wo I was cordially greeted by Alicia when I arrived for my 30,000 mile service appointment and she explained what was going to be done and how long it would take. She examined the exterior of my vehicle and pointed out a few minor scratches. She was very concise and professional. After approximately 30 minutes she sought me out and went over several recommendations from the tech. When the servicing was completed she again sought me out to tell me the car was ready to go. More

Recall. Clockwork. Definitely knew the drill. Scheduled efficiently over the phone and maintained the appointment time. When I arrived they set the expectations as the t Definitely knew the drill. Scheduled efficiently over the phone and maintained the appointment time. When I arrived they set the expectations as the time required and exceeded it. Good experience More

Amazing and accommodating service I had to get to Detroit for a granddaughters surgery and he went the extra mile to get the oil changed and get me on the road. It was so nice to not h I had to get to Detroit for a granddaughters surgery and he went the extra mile to get the oil changed and get me on the road. It was so nice to not have added stress. More

Great customer service After having a poor experience with a neighboring dealership I was very pleased with Boucher Hyundai. From the moment I walked in a was paired (upon After having a poor experience with a neighboring dealership I was very pleased with Boucher Hyundai. From the moment I walked in a was paired (upon request) with a salesperson who was not sales pitchy or high pressure. They offered an extended test drive to save me money from renting after a total loss accident, which allowed me to take my time in deciding what I wanted to do. Months after purchasing, they continue to provide a high level of customer service...the same level as when I walked in like most dealerships that only treat you well until you sign on the dotted line. I will be returning to Boucher Hyundai for my next purchase. More

Great communication, support and service. I have been going to Boucher Hyundai for service for the past 9 years with three different vehicles. I have always had 100% satisfaction and customer I have been going to Boucher Hyundai for service for the past 9 years with three different vehicles. I have always had 100% satisfaction and customer service from the team. They provide frequent updates by phone for longer service engagements and explain the work clearly (I am not knowledgeable about cars so this help a lot). The work/service has always been detailed and complete. I have tried two other Hyundai service shops during this time but have felt pressed for "add on" sales that I was not sure were necessary and have had lower quality customer service experiences. I will remain with Boucher. I had worked with Randy almost exclusively the past couple of years and have always been over the top satisfied. Happy to say this time I worked with John and Dan for the first time and had just as great of an experience. That consistency in customer service is golden. More