Boucher Hyundai of Waukesha - Service Center

Took my new Santa Fe in for it's first oil change. Had a small oil leak, vibration in the front, and felt it needed an alignment. They had it For 25 days because the parts were on backorder. We understand t small oil leak, vibration in the front, and felt it needed an alignment. They had it For 25 days because the parts were on backorder. We understand that for awhile, but when they tried to push it out to the end of January, we started calling and complaining to the manager. All of a sudden they found the parts locally. I reminded them about the vibration and alignment before I picked it up. They just rotated the tires, no alignment. Now the vibration went to the back. Had to take it back in for them to balance the tires, which should have been done in the first place. Way too much of a hassle for me and they don't seem to be very well organized. More

As usual, the very fast and friendly service department got my car in and out, were nice enough to wash it. The cookies were a nice touch! Nice to see all the hustle! got my car in and out, were nice enough to wash it. The cookies were a nice touch! Nice to see all the hustle! More

Dropped my car off at 830. They didn’t start working til 4!! They then told me they’d ordered the wrong color part and then had me wait another week plus to make another appointment so they had time to pain 4!! They then told me they’d ordered the wrong color part and then had me wait another week plus to make another appointment so they had time to paint it. At that one they still hadn’t painted the part! Had to go back a third time. Also nearly impossible to get ahold of anyone to get questions answered. wasted a huge amount of time on this. Very disappointed all around. More

Due to an unexpected medical emergency we had to cancel our appointment. They were very kind to work us in their full schedule. our appointment. They were very kind to work us in their full schedule. More

Boucher Hyundai has been very professional and helpful as we've dealt with my engine recall and eventual engine replacement. They have gone the extra mile in many ways. we've dealt with my engine recall and eventual engine replacement. They have gone the extra mile in many ways. More

I have a genesis and I’m concerned that servicing is combined with Hyundai. The first time I brought the car in the shade it a nice job and I will return. However I’d like to see more emphasis placed on combined with Hyundai. The first time I brought the car in the shade it a nice job and I will return. However I’d like to see more emphasis placed on Genesis vehicles in the what is currently provided.One problem I encountered was the difficulty of making an appointment for service. I had a warning lightOne problem I encountered was the difficulty of making an appointment for service. I had a message saying service was needed but it was probably 30 days before you could take a look at it More

Awesome service department. Fast and efficient. Friendly, knowledgeable staff. No complaints. Will recommend to others. Thank you! knowledgeable staff. No complaints. Will recommend to others. Thank you! More

Great customer service every time I have service done. Always so friendly and speedy with the service. Always so friendly and speedy with the service. More

They were great keeping me up to date on my warranty work and awesome to purchase same vehicle from me at an excellent price. Everyone was kind and courteous. and awesome to purchase same vehicle from me at an excellent price. Everyone was kind and courteous. More