Boucher Nissan of Waukesha

Good experience, easy process. I purchased a used car for my daughter. The salesperson, Lenny DiBrito, was very polite, knowledgeable and helpful. I appreciated that he sent me a vi I purchased a used car for my daughter. The salesperson, Lenny DiBrito, was very polite, knowledgeable and helpful. I appreciated that he sent me a video of the car before I even came to the dealership to look at it. He was also very prompt with providing all the information and assistance that I needed. I had a very good experience. More

Had a Gr8 experience. Extremely knowledgeable about vehicles being sold and helpful to my requests. Definitely will be a return customer. Thank you so much. vehicles being sold and helpful to my requests. Definitely will be a return customer. Thank you so much. More

MY TRUCK Our relationship with Nissan Waukesha began with looking for a vehicle that we would be able to convert into a food truck. I saw an NV2500 that was a Our relationship with Nissan Waukesha began with looking for a vehicle that we would be able to convert into a food truck. I saw an NV2500 that was a Grill Cheese Truck in a magazine. Our Sales Consultant was Lenny DiBrito. He understood what we were looking for and went above and beyond the call of duty. Lenny called other conversion stores to see what would be offered to us if we purchased the vehicle from him. We looked for stores in the Wisconsin area also to convert the vehicle as well.. Lenny called and checked with us often to get updates on our situation. He sent us emails informing us that the vehicle we were looking at had a price change and let us know that Nissan of Waukesha was open and there was a sale going on NOW! The rest is Herstory. Her because it's mine and I am a she. We decided to go with a mobile trailer instead of a food truck. We bought a RAM that will pull our mobile food trailer and I'm Lovin' It!. Thanks Lenny! You're great!!!!! More

We were very disappointed with the amount of lack of urgency. A number of our phone calls, texts and emails would not be replied for a couple of days. We weren’t asking for anything unreasonable, we w urgency. A number of our phone calls, texts and emails would not be replied for a couple of days. We weren’t asking for anything unreasonable, we were just asking what our options are for turning in a lease truck. We dealt with three different associates. We did not get any answers until I come into the dealership. Then we waited and waited. We were told many things that the dealership would do for us but they never came through. We finally leased a new truck with scratches on the door. We brought it in to be fix which would take a few days. Four phone calls and two texts, we finally got our truck back after eight days. This is our seventh Nissan in our family. If this is the way Nissan Dealership appreciate their customers, we will not be back. More

I’m so excited for my new car i appreciate you for your help Lenny Dibrito you a great person thank you so much ok help Lenny Dibrito you a great person thank you so much ok More

New Vehicle special order fail Began shopping for a new 2020 Blue 370Z in January . Dealer could not get one from three other dealers inventory. Dealer offered to special order from Began shopping for a new 2020 Blue 370Z in January . Dealer could not get one from three other dealers inventory. Dealer offered to special order from Nissan. On 1/14/2020 I accepted offer and pricing and put $5K down. Two days later dealer advised special order was accepted and would take until March or April for delivery. On 3/3/2020 I asked for an update. Dealer sent email stating my vehicle was "stateside" and "ETA 3/16/2020". On 3/23/2020 I asked for an update. Dealer rep called and said the car does not exist and will never arrive. No explanation. Would not answer questions about where the process went wrong. Would not say who was providing the updates. Would not answer if someone else got my car. 10 weeks of anticipation. Much embarrassment with friends and family explaining the story. Contacted Nissan North America. They told me there was nothing they could do and would not look into the matter. They referred me back to the dealer. More

Lenny was great to work with. He answered all my questions via email before I even went in! The process once I got there went smoothly and quickly. Very attentive service by Lenny! questions via email before I even went in! The process once I got there went smoothly and quickly. Very attentive service by Lenny! More

Great customer service The experience was fast and informational. All my questions about my lease and care were answered. The only problem I had was with Nisson Financial. I The experience was fast and informational. All my questions about my lease and care were answered. The only problem I had was with Nisson Financial. I could not get anyone to cancel my previous lease payment. I had to pay my bank $31.00 to stop payment. More

Pathfinder Initial negotiations did not go well . The salesman Lenny DiBrito and I discussed everything . I told him my concerns . He discussed with manager and Initial negotiations did not go well . The salesman Lenny DiBrito and I discussed everything . I told him my concerns . He discussed with manager and we were able to come to terms the following day . The day of delivery , I was called by another sales manager , he said a mistake was made by them and the deal was off. I understood . The next day Lenny called me and was told by a district manager that the customer shouldn't pay for their mistake . I took delivery in a couple days . I believe Lenny was very fair , and looking out for my interest. More

Great serbice! I loved how they made it convenient and picked my car up and dropped it back off! Went above and beyond great service! picked my car up and dropped it back off! Went above and beyond great service! More