Boulder Chrysler Dodge Ram

Does not understand customer service In short, the staff is condescending; the sales manager Spencer is too busy to work with you; and the general manager Tyler is too focused on getting In short, the staff is condescending; the sales manager Spencer is too busy to work with you; and the general manager Tyler is too focused on getting a sale to listen to the customer. This will not be a review of complaints but a suggestion for improvement. Had the general manager the presence of mind to understand that customer service was important, not just the dollar signs, Valley Dodge would have had a sale that day. Because of the total lack of understanding of customer and sales service, this company will never get a dime of my money, nor anyone else I know for that matter. Here are my suggestions for improvement for the Valley Dodge: 1. When a new salesman is working with a customer, don’t allow other salesmen to be rude to him in front of the customer for asking simple questions about sales protocol. If necessary, talk to him later about proper procedure, but be friendly in front of the customer. Don’t belittle the salesman in front of the customer. 2. When the salesman introduces to you, the sales manager, a customer on the way out for a test drive, say hello to the customer, acknowledge him, maybe even shake his hand. 3. When I (the customer) apologize that I have to leave instead of sitting down to fill out paperwork and I give you my information and offer, please get back with me on my offer. Please don’t assume I’m playing a game. Don’t tell me you have to put me in the system and run something through the computer while I wait. Take my phone number and address, thank me for coming in, and let me know you will get back with me as soon as possible. 4. When I give you the offer after you’ve made me wait, don’t tell me you don’t know where I live (right after I wrote my address on your paperwork) or tell me that it depends on the county, city, or any such thing. Look those things up, sales manager or your employee, as you would normally do and get back with me with rejection or acceptance. 5. Don’t make the customer call to get an answer (especially since the customer has been looking at other vehicles and is curious if he should make an offer on one of them), and certainly don’t tell the customer that you, the sales manager, were too busy to call back. That is of no consequence to the customer, and makes them feel unimportant. Even if you were too busy, a better approach would be to make up a story if needed, “I’m sorry I didn’t get back with you, I’m trying to get you close to your number but I haven’t gotten there yet and I was hoping for a better response before calling. They best we can do seems to be …” Remember, if a customer really cares how busy you are, they can always help you with your busy problem by not giving you business. 6. When the general manager calls the next day to try and broker a new deal, don’t disregard the customer when they say they didn’t feel welcome at your dealership, and wanted to inform you of it. Instead of implying the customer of lying, try saying something like: “I’m sorry to hear that, can you please tell me what happened?” 7. The general manager should NOT argue and discredit everything the customer says, imply they are lying, say there are two sides to every story and refuse to listen to the customer’s side. 8. The general manager should definitely not accuse the customer of making up the story because he’s unhappy his “completely unrealistic offer” (12K asking, 10K out the door offered) wasn’t accepted, and then spend nine minutes interrupting and ignoring the customer to ask if he’s going to buy the truck or not. A better approach, even if the general manager thinks the customer is full of it, would be to respond: “I’m very sorry to hear that. We strive really hard to give everyone a positive experience. I’ll be sure to look into this and see what was going on. I’m the general manager of the store and I’ll deal with you exclusively from now on if you prefer that. Would you still be interested in purchasing the vehicle? I’d be happy to try and work with you on this but in case you weren’t aware, there are about $1000 in taxes in fees on this truck, so your out-the-door offer was pretty low, if you could…etc.” You can tell everyone later in the break room about the “crazy” customer you had to deal with, but don’t argue with the customer who said repeatedly he was still interested in the truck. Had had the general manager had the presence of mind to understand that the customer’s perception was important, not just the final price tag of the vehicle, Valley Dodge would have had a sale that day. However, because of the total lack of customer and sales service, this company will never get a dime of my money, nor anyone I know in the market for a vehicle, forever. More

Sales guys literally wouldn't give us our keys back, but it was a good deal, so after looking around, came back and bought it a week later. Been in there 3 or 4 times for service, and they keep refusing but it was a good deal, so after looking around, came back and bought it a week later. Been in there 3 or 4 times for service, and they keep refusing to warranty what IS covered by the warranty, until you threaten to sue, then they "look into it" and budge. Paid an extra 3000 for a "bumper to bumper" won't do that again as a DIYer. This dealer is pushy, extremely rude, has horrible sales tactics, and lies regularly. AVOID LIKE YOUR EX GIRLFRIEND! More

The vehicle I purchased was missing an amplifier they advised me to go to car toys to fix this and refused to pay for it advised me to go to car toys to fix this and refused to pay for it More

This dealership is awful. They use the old school tactics to intimidate and push you around like you are stupid and they are smart. I was very honest and straight forward and apparently they don't appreciate to intimidate and push you around like you are stupid and they are smart. I was very honest and straight forward and apparently they don't appreciate this quality in a human being. I would never recommend this dealership. More

Honest, above board. Great pricing. No surprises. They have a great selection and every time I go in they will only show me what I want to see. Even if it isn't time to buy they have patience and show me have a great selection and every time I go in they will only show me what I want to see. Even if it isn't time to buy they have patience and show me respect. The service department is awesome too. More