Bowditch Ford

Overall I have been satisfied with all the services performed for both of our cars for several years now. I'm not a car person, so with any work I'm always very suspicious when it comes to work that i performed for both of our cars for several years now. I'm not a car person, so with any work I'm always very suspicious when it comes to work that is recommended that "needs to be done". The reason for the 3 in customer service is that when I asked for a price I'm always quoted a price that is "around this or that price." The only time I was quoted an exact price was when I bought my tires this past year. The only thing I can recommend is that if you have a customer rewards card, is that you check for coupons on the internet. I was quoted by two different people that a brake service would run anywhere from $250-$300, and that there was a $50.00 mail-in rebate. Turned out that when I checked for coupons on-line that Bowditch offered a brake service for $179.99 and I still got my $50 rebate though Ford. Now since they know I'm a regular customer and they must be aware of these on-line coupons. That's the reason why I always have the feeling that I'm being taken for my money, most of the time there is a better deal with a coupon, but they don't always notify you. If I wouldn't have checked myself, I would have overpaid at least by $100 for the same service. For the rest keep up the good work and overall I'm a satisfied customer. More

Overall...I was 100% satisfied with the service even though the problem still exists with my 2011 Escape. I honestly feel the Service Department has & will do all they can until they get it right and S though the problem still exists with my 2011 Escape. I honestly feel the Service Department has & will do all they can until they get it right and Service Advisor Perry Phillips has convinced me that he to is committed to getting it right & that's all I'm asking for. More

This is my second unsatisfactory experience. The first one occurred when I asked for a tire rotation. Service stated they performed the rotation and charged for it, when they did not. When I pointed it ou one occurred when I asked for a tire rotation. Service stated they performed the rotation and charged for it, when they did not. When I pointed it out they, they made up an excuse then did it. This last visit, they were unable to find the problem I went in for. Also, I asked for an oil change- they said they did it. But my Truck's system check states that the oil is currently at 40 percent. More

Bowdictch Ford is a very professional establishment all Bowdictch Ford is a very professional establishment all of the customer representatives are very knowledgeable and very customer orenitated. I woul Bowdictch Ford is a very professional establishment all of the customer representatives are very knowledgeable and very customer orenitated. I would defintley refer this dealership to all of my family and friends as I have done so in the past. When ever my family is looking for a vehicle we will always return to Bowditch Ford. More

I have been using Bowditch Ford for the last several years for service of 4 different vehicles and I have found that they are responsive and sincerely seem to want your business. I have never walked aw years for service of 4 different vehicles and I have found that they are responsive and sincerely seem to want your business. I have never walked away from a service experience and wondered if I had been had. The dealer ship is where my son bought his current and first car from and the sales department worked hard for him as well. More

I purchased a new vehicle from this dealer. All went well until I noticed a simple spelling error on the DMV title and registration. Dealer referred me to the DMV - who referred me back to the dealer a well until I noticed a simple spelling error on the DMV title and registration. Dealer referred me to the DMV - who referred me back to the dealer and round and round. After 3 hours of phone calls I gave up and went to the DMV, paid $12, and had the name corrected. The DMV ladies told me that I shouldn't have to pay and the dealer should have fixed it - but at this point I just wanted it fixed so I paid. I don't mind a mistake, but failure to fix it is unsatisfactory. Note: I'm ammending this review and increasing some of the scores. After it was posted, the dealer contacted me and sent me a check refunding the $12 I spent at the DMV. More

I have been a customer at Bowditch Ford for many years, and always receive great service through their employees. Recently I ordered a new Ford Mustang through Bowditch Ford, and Walter Holmes helped m and always receive great service through their employees. Recently I ordered a new Ford Mustang through Bowditch Ford, and Walter Holmes helped me though the whole process of picking out each option I might want on my vehicle. Walter was very helpful explaining the new features of the car, and I got my car within the specified time frame they initially estimated for me. Casey and Walter gave me a great price on the new vehicle as well. The service department always takes good car of my vehicles, and are friendly. Al Cusano takes car of everything when I walk into the service department, and is friendly to work with. If I have an issue with a vehicle they take care of it the first time I bring it in to service. More

I could not have asked for a more caring person to deal with. He was completely professional and honest. Prefessionalism goes a long way with a person when they are putting trust in you to fix their car an with. He was completely professional and honest. Prefessionalism goes a long way with a person when they are putting trust in you to fix their car and give accurate information as to the problem and the cost. I would recommend to my friends and family this service employee over all of the others. Thank you! More

13 years with y'all now! Al takes care of my car like it was his own,providing timely service and wise advice to keep my "little gold dragon" running. was his own,providing timely service and wise advice to keep my "little gold dragon" running. More

Very pleased with how everything turned out. With into the dealership with my eyes on the least expensive car, but after Frank had talked to me. He managed to get a better car for my money for me. Excelle the dealership with my eyes on the least expensive car, but after Frank had talked to me. He managed to get a better car for my money for me. Excellent customer service and would recommend anyone to go to this dealership to get a car. They work with you so it is possible to get what you want if it is in your reach. More