All of the five star reviews are from happy new buyers. I, too, was a satisfied new buyer twice - a 1990 Ford Ranger truck and a 2015 Ford Escape SUV. Sadly, that new car smell disappeared for me on a recent trip to the Bowen Scarff service department. I had taken my Escape here for oil changes and overall inspections twice a year since I bought the vehicle. Service was inconsistent over the years. On one visit they did not vacuum the car nor did they replace the window sticker; this was no big deal but it was surprising that an established dealership would overlook simple details. Unfortunately, what happened to me on July 14, 2021 is inexcusable and should give all new buyers a warning to consider service at other providers once the dealership warranty expires.
I sat in the waiting room for two hours (yes, the service advisor knew that I was there). Not one employee came in to give me status on my vehicle. I finally went to the service office only to learn that my car was still being processed! I decided then that I was done with Bowen Scarff as I can get a simple oil change much cheaper and faster at many other auto service providers.
The worst was yet to come. Less than two weeks after my service visit, I went on a road trip to Oregon. My battery died in a small town. I had to pay a towing company to jump-start the battery and escort me to a motel. The next morning I had to get the car to an auto service company for a replacement battery. The battery was dead and beyond saving. What frustrates me the most is that Bowen Scarff gave my battery a clean bill of health: did they actually test my battery? My battery was six years old - beyond the life expectancy of a car battery: why did they not recommend a new battery while they had my car in their shop for over two hours? Before I arrived in this Oregon town, I had been hiking on remote forest service roads with limited cell phone service and almost no chance of help for a stranded motorist. Bowen Scarff's negligence could have left me in an unsafe situation. I am sickened by the fact that a dealership I had been associated with for over 30 years cared so little for my safety.
Over a week ago, I emailed Bryan Adams (service department manager) and Mark Scarff (owner). Neither bothered to respond to my concerns. This is the most unprofessional treatment I have ever received from a business.
You buy a car once; you have to service it for as long as you own it. Before you make a commitment to a car dealership, look at the service department as carefully as you do the sales floor.