I leased my MKX three years ago and elected to purchase at the end of my lease. The owner of Bowen Scarff forbid me to bring my car for servicing there stating he did not like poor reviews - and the service received during the lease was horrible. They missed things, they were not accommodating and there was only one person in the service department who was actually good. When I got the call I was surprised and Lincoln could not do anything about it. I found an outstanding Ford dealership to address all my Lincoln servicing needs and they have been terrific. This dealership owner is amazing rude, his customer service staff within the service department is downright nasty and I would never, ever recommend them for purchase or service. The finance manager however was terrific and I liked dealing with him, Tom, very much. Overall, a crappy Lincoln dealership not befitting what a Lincoln should be about.