Bought a CPO F-150 at the beginning of October. Salesman was Daryl, very nice guy. After signing paper work, I was told my floor mats and second key would be ordered, since apparently they did not have them on hand. I didn't mind waiting a bit, I was happy to have gotten the truck I wanted within my budget.
Two weeks later, I called for information. I spoke we Daryl, he said he would follow up next day with status on my license plates and my key/floor mats: he never called. A week later I go in to talk to them, speak to Daryl in person. He seemed to have forgotten who I was, I understand, he probably sees 50 new faces every day. Still no word on plates(the temp plate expired in a week) or other items, he said he would call next day: no call.
Couple days before temp plate expires, I get a call from Cody, the didn't have the title for my truck...I need to come in for a new temp plate. Go in for the temp plate next day. Talk to Daryl, he forgot who I was again. Asked about floor mats and key, he had forgotten to order and didn't even recall a key. He managed to scrounge up floor mats for me, and said he would call me to tell me when my key was coming in next day: no call.
My wife and I came back in again to sign paperwork because previous form to get plates had expired. Daryl remembered me finally. No key still same story.
Two months after buying truck, plates come. Needed them for a commercial parking permit in Seattle, but parking without only cost $200 for two months. Would have bought a truck with a title on hand if I knew.
STILL NO KEY. Talk to another salesmen he checks their on hand supply for a key to my truck no luck, so, he tells me they have a vendor come in every Friday to make keys at 3:30. He says for sure this Friday I could come in and get my key made quickly and obviously at no cost to me.
Come in that Friday at 3:45, vendor was running late. Waited 20 minutes...he was still half an hour out. I'm calling it quits...keep the key. Not going back there again.
Selling Fords is not a unique feature, lots of places sell them. I have been to lots of other places and bought cars elsewhere before, never had this very unique and poor experience. Shop elsewhere. Lesson learned, ask to see the title and all components prior to signing.