One star rating only because I can't choose no stars. Unbelievably horrible experience. I purchased new $65,000.00 2019 F250 Lariat crew cab in July from a dealer in Massachusetts. It has 3,700 miles. I'm hearing what could be a knock from the lower engine. I went to this dealer because they are local to where I work and wanted to give this smaller dealer an opportunity to service my truck in the future. All of this was stated to them when I arrived. Here's how I was received...…..First, no one could be bothered to even listen to the engine. Second, I was told (in a dismissive manner) BY THE PRESIDENT, STEVE BOWEN "If the engine is knocking and needs to be replaced we would send you back to the dealer you bought it from because we don't make any money on engine replacements and if I wanted someone to look at the truck to diagnose the knock to schedule an appointment in a week or two". This is their idea of Ford customer service. What a joke! I've contacted Ford directly an open a case to document my experience with this dealer.