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Bozard Ford Lincoln

St. Augustine, FL

5.0
9,817 Reviews
Bozard Ford Lincoln has gained national recognition as the recipient of numerous awards. Our dealership is a repeat Triple Crown Award winner! This is Ford Motor Company's most prestigious honor which is awarded to only the top 1% of Ford dealers in the nation. A Triple Crown Award recipient must receive Ford's President's Award, be a Top 100 Volume Dealer, and meet the Partner’s in Quality criteria. We have also been a recipient of DealerRater's Ford and Lincoln Dealer of the Year Award for the entire state of Florida based on customer reviews concerning friendliness, quality of service, and overall customer satisfaction.
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540 Outlet Mall Blvd

St. Augustine, FL

32084

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Showing 9,817 reviews

August 08, 2016

oil change and paint protection Everything went very smoothly. I believe I dealt mainly with Rick Garcia; he made it a good day, letting me know what was going on, when my car would More

by lgjohns1955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Garcia
Aug 08, 2016 -

Bozard Ford Lincoln responded

Thank you for taking the time to share your experience with us! We are glad to hear you had a good visit with us, we always want to be sure our customers are well taken care of. Thank you for taking the time to share your review with us and we look forward to the opportunity to serve you again in the future!

August 08, 2016

Thanks again folks! Great job Jeff and Frank! They kept in contact over several months sending me vehicle every few weeks trying to find my next Jeep. Sure enough when More

by eric.nourse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Hewit, Frank Serverius, Tom Reinard
Aug 08, 2016 -

Bozard Ford Lincoln responded

Jeff, Frank, Bob and Tom are great! They are always sure our customers are well taken care of! Thank you for taking the time to share your experience with us and we hope you are loving your new vehicle!

August 08, 2016

Focus They Found the problem before we knew an found its was under warranty an got it resolved quickly in a timely manner thank you bozard ford More

by JLBUSH84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2016 -

Bozard Ford Lincoln responded

Glad to hear! We always want to be sure our customers are well taken care of! Thank you for taking the time to share your experience with us and we look forward to being able to serve you again in the future!

August 08, 2016

The Best Bozard is the best dealership that we have ever leased, bought, or had our car serviced from. Everyone is competent, knowledgeable, personable. It is More

by CGRUSSELL6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John and Mart
Aug 08, 2016 -

Bozard Ford Lincoln responded

Great to hear! We are happy you were well taken care of while here with us! We always want to be sure our customers get nothing but the best. Thank you for sharing your experience with us and we look forward to the opportunity to serve you again in the future!

August 08, 2016

Quick Lane Service I have a excellent experience every time, when Kevin has my auto serviced for me. The quality of the work done is excellent and trouble free. Autos ar More

by jcononie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bressler
Aug 08, 2016 -

Bozard Ford Lincoln responded

Kevin is great! He is always sure that our customers get nothing but the best! Thank you for taking the time to share your experience with us and we look forward to the opportunity to serve you again in the future!

August 08, 2016

It's a small world after all. The most pleasant car sales experience I've had to date. Everyone was very professional and knowledgeable, and personable as well. We were very please More

by Jeffro22
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Scheff, Kevin Noble, Ryan Shapiro
Aug 08, 2016 -

Bozard Ford Lincoln responded

Kevin, Ryan and Jesse are awesome! They are always sure our customers are well taken care of and happy! Thank you for taking the time to share your experience with us and we hope you are loving your new vehicle!

August 08, 2016

Ripped Off I paid 34k for a 20k vehicle. Had a lot going on at the time so I didn't think it through but now I'm stuck with a crazy payment unless I default. More

by mattpiner7
Recommend Dealer
No
Employees Worked With
Bryan Wilson
Aug 21, 2016 -

Bozard Ford Lincoln responded

Sir, We apologize that you are finding yourself in a difficult position. You purchased your vehicle through the X plan program which is actually fixed pricing from Ford and only $175 over invoice. At the same time, there might be something we could do to try to help you. When I reached out to you by phone it wasn't a good time for you so please don't hesitate to give me a call when you have the time. We believe in service after the sale and will do everything in our power to help! Thank you so much! Jesse Scheff General Sales Manager (904)434-1195

August 08, 2016

Oil change It took 1 hour and 45 minutes for an oil change at a place with the name FAST LANE... After I was notified that the service was complete it was anothe More

by Smelt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Bozard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2016 -

Bozard Ford Lincoln responded

I would like to start by taking the time to thank you for making us aware of your recent experience. We value and appreciate your feedback as that is the only way we know which areas need the improvement. I would also like to apologize for your wait, we are continuously working to improve the wait time in our Quick Lane. We hope that we can earn the opportunity to make it up to you in the future! I had left my contact information on your voice mail but would like to add it here as well. Please do not hesitate to contact me anytime! Thank you! Kristina Fenech Customer Relations Specialist (904)436-6304

August 08, 2016

I needed help with my new car. I bought a new car in November from here and the week before last it broke down. I was anxious to see what was wrong and brought it in right away. I w More

by rachelmelissa6953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2016 -

Bozard Ford Lincoln responded

Jeff is great! He is always sure that our customers are well taken care of and happy! Thank you for taking the time to share your experience with us and we look forward to the opportunity to serve you again in the future!

August 08, 2016

Service Jeff Sparks makes this the best service department that I have ever used. he takes the time to listen and resolves the things that need to be fixed . More

by gpascucci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2016 -

Bozard Ford Lincoln responded

Thank you for taking the time to share your review with us! We are glad to hear you had a good experience with us and were well taken care of! We always want to be sure that our customers get nothing but the best! We look forward to the opportunity to serve you again in the future!

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