Bozard Ford Lincoln - Service Center

Happy campers Our service advisor Corey is a really pleasant employee who follows through with whatever he promises to do for us. Corey helps make our trip up to yo Our service advisor Corey is a really pleasant employee who follows through with whatever he promises to do for us. Corey helps make our trip up to your St. Augustine store pleasant. More

Quick Lane as always, excellent experience. l really like being able to make a reservation for an oil change/tire rotation. Kevin is always helpful and a great as always, excellent experience. l really like being able to make a reservation for an oil change/tire rotation. Kevin is always helpful and a great representative for Bozard Ford. More

Great Service and Great Staff The service at the Quick Lane was fast and great. Dawn and Sonya help me to the max. Keep Rockin. Thanks to the wonderful people at Bozard The service at the Quick Lane was fast and great. Dawn and Sonya help me to the max. Keep Rockin. Thanks to the wonderful people at Bozard More

Quick lane Another great experience! I had an issue with one of my tires, in and out in about an hour, without any reservation. Great job! Thanks Sonya! Another great experience! I had an issue with one of my tires, in and out in about an hour, without any reservation. Great job! Thanks Sonya! More

In and out We recently returned from a drive to Pittsburgh and back, and realized we were a little overdue for service on our MKS. We stopped by Quick Lane at a We recently returned from a drive to Pittsburgh and back, and realized we were a little overdue for service on our MKS. We stopped by Quick Lane at a great time of day... not overly busy. In no time we were in and out and on our way with a sparkling clean car. Thanks so much for another great service experience! More

Exceptional Service Greg Hanson provided excellent service and expertise in assisting in purchase and installation of a GPS/radio in a 2013 F-150. Also, thanks to the fo Greg Hanson provided excellent service and expertise in assisting in purchase and installation of a GPS/radio in a 2013 F-150. Also, thanks to the folks who installed and tested the device. More

Follow-up on damage repair while the vihicle was in the shop The dealership followed through to make sure everything was fixed. Although it was an inconvenience, they did everything they could to get the car com The dealership followed through to make sure everything was fixed. Although it was an inconvenience, they did everything they could to get the car completely done. More

Helpful technician just disappointed in outcome I purchased my 2013 Edge brand new from Bozard and in the span of 3 yrs I have had 4 batteries. Each time the battery was replaced by the Ford dealers I purchased my 2013 Edge brand new from Bozard and in the span of 3 yrs I have had 4 batteries. Each time the battery was replaced by the Ford dealership the first time was approx. 10-12 months after I purchased the vehicle and they assumed it was just a bad battery and I was ok with that these things happen. The next time the battery lasted a little longer maybe 15-18 months took it to Bozard and stressed this would be the 3rd battery in a little more than 2 yrs there had to be something more going on. They look at it for less than 15 minutes and came back with No just another bad battery and replaced it. Here I am back again 17-18 months later same thing battery is bad but this time I had a technician who actually reads the service bulletins and he identified a problem that Ford has known about for several years. The previous technicians either didn't bother to check the bulletins or chose to ignore them and now my car is out of warranty and I have to foot the bill for the repair. Needless to say I just had them replace the battery for free and will look at my options but it won't be taking it back there to pay for the repair. Sad thing is my family has purchased 5 Fords in the last 10 years and I was looking at trading in for a new vehicle next year looks like I may need to rethink they type of replacement. Extremely disappointed in this experience although I was impressed with the courteously and concern of the technician who felt bad that the issue wasn't recognized previously. More

Service Experience From greeting to check out - Bozard Ford is the best. Their service dept provides more than just service (which is great). They are looking out for From greeting to check out - Bozard Ford is the best. Their service dept provides more than just service (which is great). They are looking out for you and helpful in any way they can be. More

Service for my F-150 I set an appointment for my service of my F-150 for Sunday due to my busy schedule this was the only day I can get it done my appointment was at 2pm a I set an appointment for my service of my F-150 for Sunday due to my busy schedule this was the only day I can get it done my appointment was at 2pm and before I could find a place to sit my truck was in having a premium service rotate tires oil change 30 minutes after I was on my way with service and a clean truck thanks to all involved More