"Superior Service Department Representative!!!"
I had to drop off my Ford F150 for two safety recall repairs and an oil change/tire rotation. I had the distinct pleasure of working with Marcia Nelson in the Service Department.
Ms. Nelson was extremely professional and went above and beyond to make our visit as pleasant and expeditious as possible.
My wife followed me there to drop off my truck and I mentioned to Ms. Nelson that we also had a problem with the carpet in her Ford Edge, specifically an approximately 4 inch tear close to the drivers seat.
As soon as Ms. Nelson checked in my truck, she immediately looked at the carpet, took photo's, and was able to order a replacement since the vehicle is still within the 3 year/30,000 mile warranty period.
Ms. Nelson's customer service skills far surpass that of any service representative I have ever worked with. She possesses a fantastic attitude, great personality, and goes out of her way to far surpass service expectations of the customer.
- Roger Carman
"We had both of our Ford vehicles serviced. "
Mrs. Marcia Nelson was wonderful (as always). She is efficient and knowledgeable. We have requested her for our service even at your old location on San Marco/Ponce de Leon Blvd location. She has always kept us abreast of what was being done and called and/or emailed us if anything else had to be serviced or evaluated. Great Lady with a wonderful demeanor - it is always a pleasure seeing her! Mrs. Nelson is a great asset to your organization.
"Finally got truck fixed"
Have 2017 Ford F-150 XLT that has a problem with hard shifts and clunked a lot since I got it new. Also recently developed a grinding noise. After visiting several dealers near where I live and getting no resolution I decided to drive the hundred miles and take it back to Bozard where I purchased the vehicle. Although all are very busy Jena, Alex, and technician Mick took the time to listen to my concerns and ensured truck was fixed right, Mick listened to my video audio and within seconds knew what the Fix was and in 30 minutes I now have a truck for the first time clunk and grind free and a pleasure to drive. I was so impressed I went and ordered a new 2019. Would highly recommend the whole Bozard team. Thanks
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