Bozard Ford Lincoln - Service Center

New to area My wife and I just moved to the area from out of state. Took her Explorer in for an oil change and tire rotation. Quickly done as well as a full ins My wife and I just moved to the area from out of state. Took her Explorer in for an oil change and tire rotation. Quickly done as well as a full inspection with a list of potential items needing attention. Loved the service. More

Recognition All too often a survey is only addressed when a customer has a negative experience. Well in my case, it's just the contrary and I wanted to make sure All too often a survey is only addressed when a customer has a negative experience. Well in my case, it's just the contrary and I wanted to make sure that the proper parties get recognized for their exceptional service. I purchased a set of headlights and recently had the parts department at Bozard install them for me. Greg,Cody, and Jayson together helped to point out some options for me regarding the bulbs that had come with my new headlights. Ultimately, I did not use the included bulbs and I'm glad that I didn't. I then purchased a different type of bulb and was told that it could be installed for me at no charge. I then arrived at Bozard and was greatly promptly and nicely by Greg again. I had originally set up a 2pm appointment, but I was able to get there early. I didn't even have to wait before I was then greeted by Billy whom helped me continue with my headlight venture. It was soon after this that we were able to realize that the new bulbs that's I had purchased would not work without a large amount of modifying. Billy then so kinda removed both of my headlights and re-installed my original headlights for me, mind you in longs pants and 90 degree heat. Billy smiled and assured me over and over that it was okay, with me full heartedly knowing that he's now working this hard because of my negligence. At the end of the day, I was able to have my original headlights re-installed for me and as a result of the guidance and help, avoid a costly, quite possibly dangerous result had I tried to embark on my headlight fiasco alone. In ending, I just wanted to make it very well known, that it's customer service like this that has spawned my family and myself to be proud owners of now 8 vehicles from Bozard Ford. Thank you once again. More

KEVIN IN THE QUICK LANE IS MY FAVORITE! JUST ONE LITTLE ISSUE. MY TRANSIT REAR WINDSHIELD WIPER BLADES TEAR OFF IN THE CARWASH SO THEY TAPE THEM IN PLACE WITH TAPE. AFTER THE CARWASH THEY RE JUST ONE LITTLE ISSUE. MY TRANSIT REAR WINDSHIELD WIPER BLADES TEAR OFF IN THE CARWASH SO THEY TAPE THEM IN PLACE WITH TAPE. AFTER THE CARWASH THEY REMOVE THE TAPE BUT FAIL TO REMOVE THE RESIDUAL ADHESIVE FROM THE TAPE FROM MY WINDOWS. IF YOU COULD SOMEHOW MAKE THE ADHESIVE REMOVAL PART OF YOUR SERVICE THAT WOULD BE "THE ICEING ON THE CAKE!" THANKS MIKE FARA More

excellant customer service .I would not take my vehicle anywhere else. everything is positive with bozard ford. alex and marcia take great care of my wife and i .I would not take my vehicle anywhere else. everything is positive with bozard ford. alex and marcia take great care of my wife and i More

Disappointed several times Having purchased my Lincoln MKX at Bozard, I must say that their sales team is wonderful. We special ordered it, knowing that we wanted certain featur Having purchased my Lincoln MKX at Bozard, I must say that their sales team is wonderful. We special ordered it, knowing that we wanted certain features offered by Lincoln for 2016. However, we have had issues with the service department from the very beginning. Issues include: cooled seats (which initially the service dept. said was working as intended), the headlamp system (again, initially brushed off by the service dept. saying they couldn't duplicate the message that displayed on the dash - even though I had a picture that included the mileage), the environment module, the warning system for impacts, the headrest came apart, the pillar covering was coming off, window felt was not on correctly and was bunched up; and all this on a car with less than 5500 miles. As stated, the service dept. denied that there was anything wrong with the seat not cooling. It took me showing them how a working seat felt when on cool before they took the car (had it for 2 weeks as they eventually also finally realized that the headlamp system was flashing error codes). They did replace the entire headlamp system as directed by Lincoln. Seat still not working properly, but at that point I took the car from Bozard. I then took it to a different dealership that actually fixed the seat. Upon my request, my husband and I met with head of service and a member of management while I listened to them tell me how to adjust the non-working seat to get the maximum cooling that Lincoln intended. It has been in the shop for the headlamp system again, and parts were ordered for the headrest, pillar and window. We had to leave town before all of the parts even came in, the parts were on order for 2 weeks. One of the parts that came in and was supposedly replaced, still looks exactly the way it looked before being replaced. Marcia Nelson, our service rep, is kind, understanding and has always done her best to make things right. But it has to be difficult for her to constantly cover for an inadequately performing service department. As much as the issues are Lincoln issues, the service to repair and/or replace parts is what I am having a hard time with at Bozard. To be told that issues are not really issues, and to be told that repairs were made when they weren't, just doesn't seem professional. More

Warranty Bozard Ford Lincoln has a great group of employees -- from the service department to the sales staff. Always very nice and friendly -- (and I am sure Bozard Ford Lincoln has a great group of employees -- from the service department to the sales staff. Always very nice and friendly -- (and I am sure some are having a bad day but you would never know) I really lenjoy going to Bozard -- both sales and service departments are great. -- Thanks Colby -- hope your head doesn't have a scar -- if it does -- you can always cover it with a tattoo. Special thanks to Ed Roberts for everything he has done More

Very helpful and professional My van had a/c problems and it was fixed in two days. Which was great. Two days later it started warmer up bit corrected itself. It is running cold ai My van had a/c problems and it was fixed in two days. Which was great. Two days later it started warmer up bit corrected itself. It is running cold air now. More

Excellant Dealership Great asst. service manager, extremely polite and a pleasure to do business with. Car ready when promised and did a great job. I live in Green Cove Sp Great asst. service manager, extremely polite and a pleasure to do business with. Car ready when promised and did a great job. I live in Green Cove Springs and will use Bozard Lincoln for all my auto needs. (worth the trip.) More

Great dealership Rear dome light on my new explorer would not go off. I drove to the dealership with no appointment.. I initially went to the quick lane as I am used Rear dome light on my new explorer would not go off. I drove to the dealership with no appointment.. I initially went to the quick lane as I am used to dealing with them. They checked for a setting problem and then sent me to Marsha. Marsha was able to get my vehicle in fairly quickly and they found and corrected the problem. I have used a Bozard for service on my 2004 explorer since I moved to st Augustine in 2010. The great service I have received during this time is why I purchased my new explorer from them. I even received a "free" hug card from Marsha More

Basic service Very good service fast honest very friendly staff they didn't try to push all kinds of service on me car was clean and done promptly Very good service fast honest very friendly staff they didn't try to push all kinds of service on me car was clean and done promptly More