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Bozard Ford Lincoln - Service Center

St. Augustine, FL

4.4
2,219 Reviews

2,219 Reviews of Bozard Ford Lincoln - Service Center

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September 12, 2016

Dishonest and rip off At Quick Lane, A/c issue and they gave me the result, went ahead and they changed it to cabin filter and not the a/c compressor this time. Said the is More

by GATORAVENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
At Quick Lane
Sep 13, 2016 -

Bozard Ford Lincoln responded

Hello, I would like to start by sending my sincere apologizes for your recent experience during your visit. We strive on fixing our customers vehicles right the first time and have unfortunately missed our mark with you. We never want our customers to feel the way you do and would love the opportunity to have another look at your vehicle. I would love to discuss further and never want you to feel the money you've spent with us went to nothing. We truly apologize again for this experience and hope we can earn the chance to make this up to you! At your earliest convenience please give me a call directly. Thank you so much! - John Douglass Quick Lane Manager (904)436-6064.

September 12, 2016

Great Service I have never received such good service from a Ford dealership! Marcia communicated with me and made sure to arrange everything that I needed. Even wh More

by sdwieche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcia Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2016 -

Bozard Ford Lincoln responded

We are pleased to hear that Marcia took great care of you while your vehicle was in service with us. We always want to be sure that our customers are well taken care of and happy. Thank you for taking the time to share your experience with us and we look forward to the opportunity to serve you again in the future!

September 12, 2016

Was told I needed work that ended up not being so Told I need over $2000 in work on my Toyota minivan. Took it to Toyota dealership and they said I needed new tires...not bearings! More

by julierolf2757
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Dawn McStine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2016 -

Bozard Ford Lincoln responded

Julie, I would like to start by thanking you for taking the time to write your review. We truly apologize for your recent experience with us! I appreciate you taking the time to speak with me and truly value your feedback. I look forward to working with you when you come back in! Like I stated while speaking with you if there is anything I can do to make this right or further assist you at anytime please feel free to contact me directly! Thank you so much! -John Douglass Quick Lane Manager (904)436-6064

September 12, 2016

Courteous & Efficient Another smooth visit. No problems or issues! Everyone was friendly and I had no issue with scheduling an appointment. Waiting areas were clean and tid More

by Colinkendrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 12, 2016 -

Bozard Ford Lincoln responded

Great to hear! We are happy that you had a good experience while with us. We always want to be sure that our customers get nothing but the best! Thank you for sharing your review with us and we look forward to the opportunity to serve you again in the future!

September 12, 2016

Top notch service! It was time for an oil change and rotation on my Infiniti QX56. I always dread going anywhere for service of any kind. You never know what it's going More

by 93cobra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stewart Durden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2016 -

Bozard Ford Lincoln responded

Awesome to hear! We are happy that you had a great experience with us and were well taken care of. Thank you for taking the time to share your review with us and we look forward to the opportunity to serve you again in the future.

September 12, 2016

Compass Still Doesn't Work The compass on my 2014 has never worked. I have reported everytime I go in for my routine service, but it is never addressed or repaired. This time More

by MOODYV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't have a name, two different people waited on me (one when I dropped off and one when I picked up), but they did not introduce themselves to me.
September 12, 2016

I was accommodated even though I did not have an appointment I picked up some trash in a tire and was leaking air. I swung by the tire shop without first making an appointment. The young lady (don't know the n More

by hollowpoint242
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't know her name
Sep 12, 2016 -

Bozard Ford Lincoln responded

We are happy to hear that you had a great experience while here with us. We always want to be sure our customers get nothing but the best. Thank you for taking the time to share your review with us and we look forward to serving you again in the future!

September 12, 2016

The Butler I was taken in on time and my vehicle came out looking new. Believe me it looked better then when it arrived. Great job and I plan to do it again. More

by COB650
Recommend Dealer
Yes
Employees Worked With
Marcia Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2016 -

Bozard Ford Lincoln responded

Marcia is great, she always wants to be sure that our customers are well taken care of and happy. Thank you for taking the time to share your experience with us and we look forward to the option to serve you again in the future!

September 12, 2016

Motor Home AC repair Air conditioner blower stopped working. Bozard Ford service department found the problem quickly, made the repair, and returned the vehicle to us. th More

by JOHN_WINELAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcia Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2016 -

Bozard Ford Lincoln responded

We are pleased to hear that you had a good experience while here with us. We always want to be sure that our customers are well taken care of. Thank you for taking the time to share your review with us and we look forward to serving you again in the future.

September 11, 2016

Simply the BEST!! Mr. Benjamin is very knowledgeable. He is very helpful, and caring. I recommend anyone that needs service go to Bozard Ford Lincoln and see Barry Ben More

by FireGirl123456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Benjamin
Sep 12, 2016 -

Bozard Ford Lincoln responded

We are pleased to hear that you had a good experience while here with us. Barry is great and always wants to be sure our customers get nothing but the best. Thank you for taking the time to share your experience with us and we look forward to the opportunity to serve you again in the future!

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