Bozard Ford Lincoln - Service Center

Mixed Reviews - Out of the ordinary I generally give Bozard high marks, but for the latest service was a different experience. I made an appointment online for two items 1) Diesel exhaus I generally give Bozard high marks, but for the latest service was a different experience. I made an appointment online for two items 1) Diesel exhaust fluid is being consumed more than expected 2) Fog lights and backup lights keep blowing. As I was being checked in they said they would take care of the exhaust fluid diagnostic. However, my advisor said she would have to check with the Parts team on the fog and backup lights issue to see if they could fit me in (My truck is a Bozard built lifted F350 basically speced and built by the dealer before I purchased it.) Parts informed me I was not on their schedule and they could not fit me in. I referenced my appointment and the detail I left and the service advisor verified my appointment and details. I was told that the online appointment system is not linked to that of parts and they were full. I stated that their internal issues with their scheduling system was not my problem and that they should honor the appointment I had made. After some back and forth they agreed to fit me in and look at the lights. They found nothing wrong with the electrical system and said they would have to talk to the parts manager since the truck is a special build. I asked if they could at least replace the three burnt out fog lights and one burnt out backup light as I had a car show the next day. They said no as they don't stock replacement bulbs for these lights. So the advisor indicated he would check with the parts manager and get back to me. Over a week later and two calls from me and no response. On my next call, I again had to leave a message but this time the Parts manager did call me back. I now have to bring the truck in a second time for an issue I had already brought it in for. Also, this is at least the second time they've had to replace one of the fog light bulbs. Was not happy with service as I was there from 1 to 5:30 and did not get my main issue fixed. For the record, this is the third vehicle I have purchased from them in 3 years (F150 Raptor, Roush Stage III Mustang and now the Rockstar Edition F350). Oh, one more thing - on my last visit, the tech left a socket on the bumper and put the tailgate down denting one of the "Super Duty" chrome inserts and scratching the bumper. These were not addressed either even though the parts manager said to bring it in the have the damage fixed. More

Great service Team made an appointment for my window tinting, got me right in and I was on the road in just over an hour. fast, professional and pleasant. Team made an appointment for my window tinting, got me right in and I was on the road in just over an hour. fast, professional and pleasant. More

Kudos to Crystal We are from Georgia and were in St Augustine for vacation when my daughters car started having an issue. I had the pleasure of dealing with Crystal w We are from Georgia and were in St Augustine for vacation when my daughters car started having an issue. I had the pleasure of dealing with Crystal who was professional and very courteous. She kept me updated throughout the whole process. Due to the commitment and service of Crystal we will be making the trip back to Bozard Ford to give them an opportunity on our next vehicle purchase. More

quick, professional,works every time. always the best and courteous call . a very happy bunch of service techs. It was also a very hot day Kevin is always a pro at being happy always the best and courteous call . a very happy bunch of service techs. It was also a very hot day Kevin is always a pro at being happy More

Service I had my MKX in for warranty work and as always the experience was beyond my expectations. Tanya Tomanek (Lincoln Rep) and Marcia Nelson (asst. Servic I had my MKX in for warranty work and as always the experience was beyond my expectations. Tanya Tomanek (Lincoln Rep) and Marcia Nelson (asst. Service Mgr) listened to what the issue was and made sure I was taken care of. I have been to numerous dealerships over the years and I have to say without a doubt Bozard is the best. When you have great employees who genuinely care, it shows. More

Professional, courteous, and knowledgeable Always a great experience, everyone is friendly and ready to help? Waiting area is clean and refreshments are offered. I recommend this service to eve Always a great experience, everyone is friendly and ready to help? Waiting area is clean and refreshments are offered. I recommend this service to everyone who needs auto work. More

Service worth the trip I frequently use Bozard's fast lane since I average >500 miles each week. I travel 25 miles to Bozard even though there are dealerships much closer - I frequently use Bozard's fast lane since I average >500 miles each week. I travel 25 miles to Bozard even though there are dealerships much closer - the customer service is that much better and they treat customers right. More

Roush Superchargers install The team at Bozzard did an outstanding job from start to finish with the purchase and install of my Roush supercharger. The team was extremely helpful The team at Bozzard did an outstanding job from start to finish with the purchase and install of my Roush supercharger. The team was extremely helpful and install was completed within the time frame that was presented to me. I couldn't have been more pleased with my visit and will look to future service at the Boazzard Ford dealership. More

It doesn't get any better. Sonya and the Bozard quick lane makes life easy, enjoyable and pleasant. Drive in talk to Sonya whose always smiling, mention what you need, talk a li Sonya and the Bozard quick lane makes life easy, enjoyable and pleasant. Drive in talk to Sonya whose always smiling, mention what you need, talk a little "small talk" and wait until she calls you that your vehicle had been serviced. She'll mention what the tech did and also recommends for the next visit. YES, life is good. More

Excellent Resolution of Warranty Issue They were all ready for me when I delivered our car with a loaner vehicle standing by. Nathan called me later in the day to say they needed to get som They were all ready for me when I delivered our car with a loaner vehicle standing by. Nathan called me later in the day to say they needed to get some additional parts and to keep the loaner car another day. I liked that he kept me in the loop. The next morning he called to say it was ready and I was on my way in minutes when I got there. More