Bozard Ford Lincoln - Service Center

service My experience went fine. Nothing out of the ordinary. All of the service staff are friendly and helpful. I was in and out in a timely manner. My experience went fine. Nothing out of the ordinary. All of the service staff are friendly and helpful. I was in and out in a timely manner. More

quick, professional,works every time. always the best and courteous call . a very happy bunch of service techs. It was also a very hot day Kevin is always a pro at being happy always the best and courteous call . a very happy bunch of service techs. It was also a very hot day Kevin is always a pro at being happy More

Colby is a very nice person listen to what I had to say The Service Center did a great job, it was the body shop they sent my car out to that I'm not happy with it took them a week to paint and adjust my dr The Service Center did a great job, it was the body shop they sent my car out to that I'm not happy with it took them a week to paint and adjust my drivers door and when I get it back you cant even put the drivers window down with out it sounding like nails on a chalk board and scrapping my window and to also see they didn't paint a spot on the door frame still down to the metal. Service and Colby are great the Body Shop not so much More

Mixed Reviews - Out of the ordinary I generally give Bozard high marks, but for the latest service was a different experience. I made an appointment online for two items 1) Diesel exhaus I generally give Bozard high marks, but for the latest service was a different experience. I made an appointment online for two items 1) Diesel exhaust fluid is being consumed more than expected 2) Fog lights and backup lights keep blowing. As I was being checked in they said they would take care of the exhaust fluid diagnostic. However, my advisor said she would have to check with the Parts team on the fog and backup lights issue to see if they could fit me in (My truck is a Bozard built lifted F350 basically speced and built by the dealer before I purchased it.) Parts informed me I was not on their schedule and they could not fit me in. I referenced my appointment and the detail I left and the service advisor verified my appointment and details. I was told that the online appointment system is not linked to that of parts and they were full. I stated that their internal issues with their scheduling system was not my problem and that they should honor the appointment I had made. After some back and forth they agreed to fit me in and look at the lights. They found nothing wrong with the electrical system and said they would have to talk to the parts manager since the truck is a special build. I asked if they could at least replace the three burnt out fog lights and one burnt out backup light as I had a car show the next day. They said no as they don't stock replacement bulbs for these lights. So the advisor indicated he would check with the parts manager and get back to me. Over a week later and two calls from me and no response. On my next call, I again had to leave a message but this time the Parts manager did call me back. I now have to bring the truck in a second time for an issue I had already brought it in for. Also, this is at least the second time they've had to replace one of the fog light bulbs. Was not happy with service as I was there from 1 to 5:30 and did not get my main issue fixed. For the record, this is the third vehicle I have purchased from them in 3 years (F150 Raptor, Roush Stage III Mustang and now the Rockstar Edition F350). Oh, one more thing - on my last visit, the tech left a socket on the bumper and put the tailgate down denting one of the "Super Duty" chrome inserts and scratching the bumper. These were not addressed either even though the parts manager said to bring it in the have the damage fixed. More

Always love the service I receive at Bozard. You have a super friendly, professional staff and it doesn't hurt that I can shop the outlet malls while I wait. Keep up the good work. You have a super friendly, professional staff and it doesn't hurt that I can shop the outlet malls while I wait. Keep up the good work. More

Service worth the trip I frequently use Bozard's fast lane since I average >500 miles each week. I travel 25 miles to Bozard even though there are dealerships much closer - I frequently use Bozard's fast lane since I average >500 miles each week. I travel 25 miles to Bozard even though there are dealerships much closer - the customer service is that much better and they treat customers right. More

Roush Superchargers install The team at Bozzard did an outstanding job from start to finish with the purchase and install of my Roush supercharger. The team was extremely helpful The team at Bozzard did an outstanding job from start to finish with the purchase and install of my Roush supercharger. The team was extremely helpful and install was completed within the time frame that was presented to me. I couldn't have been more pleased with my visit and will look to future service at the Boazzard Ford dealership. More

It doesn't get any better. Sonya and the Bozard quick lane makes life easy, enjoyable and pleasant. Drive in talk to Sonya whose always smiling, mention what you need, talk a li Sonya and the Bozard quick lane makes life easy, enjoyable and pleasant. Drive in talk to Sonya whose always smiling, mention what you need, talk a little "small talk" and wait until she calls you that your vehicle had been serviced. She'll mention what the tech did and also recommends for the next visit. YES, life is good. More

Excellent Resolution of Warranty Issue They were all ready for me when I delivered our car with a loaner vehicle standing by. Nathan called me later in the day to say they needed to get som They were all ready for me when I delivered our car with a loaner vehicle standing by. Nathan called me later in the day to say they needed to get some additional parts and to keep the loaner car another day. I liked that he kept me in the loop. The next morning he called to say it was ready and I was on my way in minutes when I got there. More

Regular service call My appointment was at 7AM and I was out of there by 7:30. While they did there work, I was given fresh hot coffee and some bottled water. Everyone w My appointment was at 7AM and I was out of there by 7:30. While they did there work, I was given fresh hot coffee and some bottled water. Everyone was friendly and it was a wonderful experience. Thank you Bozard for caring about your people. It matters alot to me. I will return over and over again. More