Bozard Ford Lincoln - Service Center

Service Stopped by this dealership this morning to see if they could fix my windshield washer. Somewhere in West Virginia on my way to Florida, the windshiel Stopped by this dealership this morning to see if they could fix my windshield washer. Somewhere in West Virginia on my way to Florida, the windshield washer quit. This made for poor visibility and a more stressful drive. Bozard Fotd/Lincoln fit me in without an appointment, replaced the pump on my windshield washer UNDER WARRANTY and they washed my salt stained car (my black car looked white). They even gave me a shiny new Lincoln loaner. Outstanding job, Jeff Sparks and service crew! THANKS!!! More

Outstanding service I brought my truck in for an oil change and while they were driving they heard a noise from underneath the truck. They called me to tell me they wa I brought my truck in for an oil change and while they were driving they heard a noise from underneath the truck. They called me to tell me they wanted to keep the truck to fix the noise. Turns out it had a bad seal on the transfer case which they fixed under warranty. Thanks again to Marcia for keeping me informed and going above an beyond to make this a great experience. More

I'll drive the extra distance. It's worth it! Having purchased the 2010 F150 from this dealership, we have been loyal customers for maintenance. However, last year we moved 25 miles away, so I tri Having purchased the 2010 F150 from this dealership, we have been loyal customers for maintenance. However, last year we moved 25 miles away, so I tried another (closer Ford) dealership and then also a Jiffy Lube for an oil change. After those two experiences, I'm back to Bozard. I'll drive the extra distance. It's worth it. More

Oil change Had the the appointment. Cleared a 90 minute slot in my Sunday. Done in 45 minutes. Half the time. Excellent service and came out washed! Perfect! Had the the appointment. Cleared a 90 minute slot in my Sunday. Done in 45 minutes. Half the time. Excellent service and came out washed! Perfect! More

Top Notch Customer Service I had an issue with my car that related back to the original purchase of the car - factory related, not on the dealership - and they made sure to take I had an issue with my car that related back to the original purchase of the car - factory related, not on the dealership - and they made sure to take care of the issue before I left. They even paid for a rental car for me for a few days, so they have ample time to make sure the issue was corrected! Amazing customer service, which can sometimes be so hard to find these days. Highly recommend them! More

Great! The service was great the people were friendly and the car was ready quickly. I didn't have an appointment but I was serviced immediately!! The service was great the people were friendly and the car was ready quickly. I didn't have an appointment but I was serviced immediately!! More

It is a mater of Trust I drive my company truck 3500 to 4000 miles a month. That is a lot of time on the road and I trust the professionals at Bozard to keep my truck runni I drive my company truck 3500 to 4000 miles a month. That is a lot of time on the road and I trust the professionals at Bozard to keep my truck running Good and Safe. My 9th year on the job and I have never had a maintenance problem or brake down. I Trust Kevin and the Pros at the Quick Lane to make sure my truck is always in top running condition. More

Great Service Dept. My 2014 F 150 had to be towed to the dealer due to a severe gas leak. It was late at night and the tow truck driver was able to take the truck to Boza My 2014 F 150 had to be towed to the dealer due to a severe gas leak. It was late at night and the tow truck driver was able to take the truck to Bozard Ford and drop it off without me. Piper Bueno accepted the vehicle the following morning, let me know what the issue was after it was examined and let me know it would be a couple days to order the part to repair it. Piper's estimate for timing was exactly on target. They received the part on a Tuesday and repaired it that day. I was able to pick it up that evening. Jeff Sparks handled getting the truck to me. They had it repaired and washed for me. No charge per warranty. And Jeff had my neighbor's car washed that I was borrowing at no charge. Nice! It's been several days now since I got the truck back, and it was fixed perfectly. No problems. Thanks for the great service and consideration you gave us for our warranty repair. Love these guys! More

Great Sevice from Asst. Service Manager Marcia Nelson Marcia Nelson was such a sweet and polite lady. Always returning my phone call and very fast service. If you have to bring your vehicle in service I Marcia Nelson was such a sweet and polite lady. Always returning my phone call and very fast service. If you have to bring your vehicle in service I highly recommend her! More

Totally Dissatisfied!!! This is the 1st Ford vehicle that I have purchased and I am not only disappointed in the vehicle but also with the service I've experienced at this de This is the 1st Ford vehicle that I have purchased and I am not only disappointed in the vehicle but also with the service I've experienced at this dealership. I have had to bring my 2015 Ford Explorer in on multiple occasions for service and a seat defect. Each time, even though I made an appointment and received email reminders of those appointments, I was still told I really didn't have an appointment??? In addition, two of the three times that I've had to take it in (always with an appointment), it literal took all day for something that should have only taken several hours. The last appointment really took the cake....1st when I called at lunch to check on the status of my vehicle, I was told I really didn't have an appointment and that it only showed that way because it was a reminder for the service rep to order the part (even though I received multiple emails reminding me of that appointment). Then during that call, Piper was to confirm that the vehicle could be completed that day and check on a rental car and call me back within 30 minutes (that was at 12:30)...I finally received a call back from Piper at 4:39 only after I had called back asking for her and was told the Service department closed at 4:00 and all of the service reps were gone. I did end up getting my vehicle back that evening, after spending the entire day in St. Augustine, only to be disappointed once again. The seat cover that was replaced due to a defect was bunched up and not tight fighting the way the rest of the seats are. I expected much more of this vehicle that is less than 1 year old, as well as the service team at this dealership! More