Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,218 Reviews of Bozard Ford Lincoln - Service Center
60000 mile service Superb professionalism from start to finish as usual. Stuart and his crew have kept my Bozard Ford F150 running well since purchase. They kept me info Superb professionalism from start to finish as usual. Stuart and his crew have kept my Bozard Ford F150 running well since purchase. They kept me informed and recommended various preventative maintenance procedures to include tire and battery purchases. Great process manned by great mechs and writers. More
Not the best Brought car in for oil change over a month or so ago. Gear shift mechanism had to be replaced. Therefore, part had to be ordered. Finally, I had a day Brought car in for oil change over a month or so ago. Gear shift mechanism had to be replaced. Therefore, part had to be ordered. Finally, I had a day to bring the car back in for part replacement. The condition of car when I picked it up was unacceptable. I realized driving home on the interstate highway the car hood was not properly closed and navigation was not working. I had to pull over to shut hood. I had to bring car in the next day to troubleshoot navigation. Found out it wasn't connected properly. A few days later I realized chrome trim surrounding gear xxxx is chipped. I don't blame the Service Rep, Jeff, for the poor quality of work. More
GREAT SERVICE Fast service and good prices, always treated us with good work and they stand behind their work. We have used Bozard Ford for many years. Thanks Fast service and good prices, always treated us with good work and they stand behind their work. We have used Bozard Ford for many years. Thanks More
Great service! Friendly Staff! Family Friendly Waiting Room! I truly appreciated the kindness and level of service I received at Bozard. Family friendly waiting room (they gave my 3 year old son a Goodyear Blimp I truly appreciated the kindness and level of service I received at Bozard. Family friendly waiting room (they gave my 3 year old son a Goodyear Blimp blow up toy and lollipops!). We enjoyed our visit! More
FABULOUS FORD SERVICE If you own a FORD and need work done, be sure to call and ask for Marcia Nelson! Not only is she friendly friendly friendly, but she is professional If you own a FORD and need work done, be sure to call and ask for Marcia Nelson! Not only is she friendly friendly friendly, but she is professional and knows how to listed and get you what you need. They don't make them like her anymore ~ she really knows how to make a customer feel "serviced". More
Winning Service Nathan explained everything to me, got the car repaired and back to me a day early. I had sworn off Ford because of an experience with another dealer Nathan explained everything to me, got the car repaired and back to me a day early. I had sworn off Ford because of an experience with another dealership, but now that the problem is fixed, I'll be looking at Fords when I replace my second car next Spring, but only at Bozard Ford. I saw a lot of smiling faces while I was there, which tells me someone is doing something right. More
Service Excellent customer service by Marcia Nelson. We service our fleet vehicles there and am pleased with Bozard's service staff and their attention to det Excellent customer service by Marcia Nelson. We service our fleet vehicles there and am pleased with Bozard's service staff and their attention to detail. More
Top Quality Service Met with Mr. Jeff Sparks on the service of my 2014 F-150 Lariat, he provided me with all the answers to my questions concerning the service, he was ve Met with Mr. Jeff Sparks on the service of my 2014 F-150 Lariat, he provided me with all the answers to my questions concerning the service, he was very concerned with my transportation needs and quickly got me set up with a rental, put me at ease on Bozard taking care of the maintenance issue. Upon arrival for picking up my truck, Mr. Sparks provided Top Shelf Service, went over the repairs in detail and assured me that the service performed was Top Quality! This is my first experience of having service done for a warranty issue, Mr. Sparks was very concerned that my vehicle would be very safe on the roadway. My vehicle was released back to me as if just left the showroom floor, very clean! Thanks Bozard Ford!! More
Service Marcie is just a fantastic person to work with. Brought the car in for a routine service, was provided a courtesy car, and beginning to end, i was the Marcie is just a fantastic person to work with. Brought the car in for a routine service, was provided a courtesy car, and beginning to end, i was there less than 20 minutes. Her follow up was also outstanding, letting me know when the car was ready to be picked up, communicating by both email and phone. Other staff were also friendly and accommodating. More
Dawn McStine is Your Best Ambassador! We now own a 2015 Lincoln because of Dawn McStine (and Henry Rowe)! Both provided exceptional customer service, but Dawn got us started down the path We now own a 2015 Lincoln because of Dawn McStine (and Henry Rowe)! Both provided exceptional customer service, but Dawn got us started down the path as a loyal Bozard customer. I also own a 2002 Ford and have had it serviced at Quick Lane since we retired and moved to St. Augustine last year. We first met her then and really felt comfortable with her and her advice, and continued to come back to Bozard because of Dawn. I doubt that I would have walked across the street to meet with Henry and buy the Lincoln if not for Dawn's consistently superior customer service and ready smile! More