Bozard Ford Lincoln - Service Center

Marcia Nelson outstanding Hugs and Service I arrived Monday July 21 before 7:00AM with a very best day scheduled and the last thing I needed was a car that would not perform. I brought my 2013 I arrived Monday July 21 before 7:00AM with a very best day scheduled and the last thing I needed was a car that would not perform. I brought my 2013 Fusion from another dealer some miles away as I seldom travel in that area. I put over 55,000 miles on my car in a year. The throttle body broke and had to be replaced. My local community dealer for years has not treated me right and I decided that I would give them a chance again. I will not get into the details anymore than to confirm my absence for years has not improved my feelings for them. Mostly, when I took the car to them and they were busy so they rushed me by saying the replacement part was under warranty and sent me on my way. They made no statement about the deductible required, so when I questioned it, they asked me to leave. I asked to talked the manager and he took care of it once I paid the deductible. The sad thing as the technician did not install the unit right and the car continued to give us problems. Well, I must tell you Marcia Nelson was there Monday before the scheduled opening to meet me with a Hug and a card to with it. She got me a loaner car and took care of everything. This is the reason you are the first in the nation. Your people care and provide real service. I was so appreciated that you have my business - I don't care that it takes me 45 minutes to get to your facility and have to pass two other Ford Dealers to get to you. Most Grateful, Pete More

Great Service Had an emergency with our car. I called Jeff Sparks at Bozard Ford. He handled everything from towing to setting up a rental car and kept me informed. Had an emergency with our car. I called Jeff Sparks at Bozard Ford. He handled everything from towing to setting up a rental car and kept me informed. I received my car washed and vacuumed. It runs perfectly. Best customer service anywhere. Thanks Jeff and rest of the crew involved. You are the best! More

service department By far the best experience that I have had at any dealership! Friendly, prompt, professional and thorough! Not to mention that my car was washed and v By far the best experience that I have had at any dealership! Friendly, prompt, professional and thorough! Not to mention that my car was washed and vacuumed before it was returned to me! Thank you Marcia and the rest of the service staff! More

Professional, competent and customer focused I have struggled since my car was in an accident. It has been 4 1/2 months since the accident and there was just one lingering problem with the car. M I have struggled since my car was in an accident. It has been 4 1/2 months since the accident and there was just one lingering problem with the car. Marcia Nelson took the time to get a thorough understanding of the problem I was having and it was finally fixed right. I hope there is never another accident but, if there is, I will be sure to have my car brought here no matter what my insurance company says. I know that I have found the best dealership ever! From the selection and purchase of my vehicle, to the scheduled maintenance and unexpected tire repair, and finally the resolution of a nagging problem. The sales staff, mechanics and service advisor has given me an experience that feels heaven sent. Keep up the great work. You've got a customer for life and I will recommend Bozard to all of my friends, family and co-workers. Thanks so much! More

Excellent service! Exceptional customer service! I felt as though I was very important, and that I was a primary concern. Our Explorer has had two factory problems wit Exceptional customer service! I felt as though I was very important, and that I was a primary concern. Our Explorer has had two factory problems with the fuel system. Parts had to be ordered, and I was given a rental car both times. Jeff made sure that I was taken care of, and it was so appreciated. More

Finally! A place i can trust Thank u to Tony Cavello at Bozard Quick Lane..he has restored my Faith in some people... And i have found a place i can trust as well as the people w Thank u to Tony Cavello at Bozard Quick Lane..he has restored my Faith in some people... And i have found a place i can trust as well as the people which is Big!! More

great I recommend seeing Marcia if you need repairs or break down in st Augustine like I did. She was nice, caring, and helped out as much as she possibly c I recommend seeing Marcia if you need repairs or break down in st Augustine like I did. She was nice, caring, and helped out as much as she possibly could. Thank you More

Friendly and courteous. Marcia is a sweetheart, caring, efficient and knowledgible, she goes the distance to make sure you're satisfied with the service. My latest visit was Marcia is a sweetheart, caring, efficient and knowledgible, she goes the distance to make sure you're satisfied with the service. My latest visit was for several recall items and I was given a quick apppointment date, and prompt repairs to the recall items. I'm very happy with my Ford purchase and the service I receive. I would recommend this dealership to my friends and look forward to my next purchase of a Ford vehicle. C.J. Schreiber More

Great service Marcia did an excellent job explaining the repairs needed to my 2002 F 150 truck. She even had the repair tech show me the replaced part. I am very ha Marcia did an excellent job explaining the repairs needed to my 2002 F 150 truck. She even had the repair tech show me the replaced part. I am very happy and would recommend Bozard Ford as the place for service. More

TERRIFIC SERVICE Had my wife's 2010 ESCAPE LIMITED in for service. All were very friendly and helpful. Very professional team. Service was so quick that I didn't ev Had my wife's 2010 ESCAPE LIMITED in for service. All were very friendly and helpful. Very professional team. Service was so quick that I didn't even have time to read the "MUSTANG MONTHLY" magazine. I really thought I would be there for a while. I had just purchased a F-150 LARIAT and the sales experience(SKI & CHASE) was great and also the parts(BILLY) when I had him order a truck cap for me. Experiences were great all around.... That's why I figured I would try having my Wife's truck serviced with you. THANK YOU RICH More