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Bozard Ford Lincoln - Service Center

St. Augustine, FL

4.4
2,219 Reviews

2,219 Reviews of Bozard Ford Lincoln - Service Center

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May 27, 2014

Marcia is #1 Marcia is the reason I drive 35 miles for service!! There are 3 ford stores closer to me than Bozard. She is the reason I will drive down there when More

by GunTrader1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 29, 2014 -

Bozard Ford Lincoln responded

Amen! Marcia certainly is worth her weight in gold! I will be sure to share this with Marcia...it says a lot that you drive 35 miles to see her! Thank you! Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

May 23, 2014

20,000 maintenance I came into Quick Lane without an appointment and was assured I would have service in no longer than an hour and a half for my 6 month old Ford Flex. More

by bigklu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 27, 2014 -

Bozard Ford Lincoln responded

Thanks! It can sometimes be a challenge in quicklane but our team makes us proud! I will certainly share your kind words with them! Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

May 22, 2014

Excellent service, as always! My wife and I have come to expect great service from Bozard, Marcia Nelson takes that to a new level. It was truly a pleasure working with her. Thanks More

by ljstorey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
May 22, 2014 -

Bozard Ford Lincoln responded

Thanks so much! I feel the same! Marcia makes every day better! Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

May 21, 2014

Service Experience My service experiences at Bozard have always been great. Employees are extremely helpful and pleasant and go the extra mile to make sure I am taken c More

by CASEYWEBB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
May 22, 2014 -

Bozard Ford Lincoln responded

Thank you! I will be sure to pass this along to Marcia! Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

May 21, 2014

Routine Lincoln MKX service I made two service appointments for my wife's 2013 Lincoln MKX and my 2013 Ford Fusion Titanium. The new Quick Lane Service Center is amazing, I felt More

by btouro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bressler
May 22, 2014 -

Bozard Ford Lincoln responded

What a great review! Thank you so very much! Kevin and the crew in Quicklane do a great job and I know that they appreciate your kind comments! Thanks for making the drive! Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

May 20, 2014

A GREAT PLACE TO GO I travel all over as a 'Workamper' working in campgrounds and use many different Ford Dealers to service my 2000 F350 Truck. First I like Ford Dealer More

by BobJohnsonworkcpr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
May 20, 2014 -

Bozard Ford Lincoln responded

Thank you so very much! Your review carries a lot of weight as you do travel and visit many dealerships around the country! Our team in service makes me very proud! Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

May 19, 2014

Customer Service woman was very helpful The woman who helped me at the serviced center was extremely helpful and kept me up to date during the entire process. She went out of her way to be v More

by jmm03g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't catch her name but it was the only female working the quicklane customer service on sat MAY 17 2014
May 20, 2014 -

Bozard Ford Lincoln responded

Thanks! I will be sure to share this with our folks in QuickLane! They do a great job and I know that they appreciate your kind comments! Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

May 16, 2014

Air conditioner repair I brought my car into Bozard because the a/c had not been working properly for some time. Marcia was very helpful in getting the repairs sheduled and More

by sawatg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 16, 2014 -

Bozard Ford Lincoln responded

Fantastic! I will be sure to pass your kind words along to our team in service! Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

May 16, 2014

10 bucks please, a day at Bozard 1st, right out of the box, Bozard's mechanic DID identify my vehicle's problem correctly and offered the proper solution...now for the rest of the sto More

by gerrysrob8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal, Service Advisor.
May 17, 2014 -

Bozard Ford Lincoln responded

You are absolutely right sir! We sure droped the ball on this one. We are certainly not perfiect and I appreciate your feedback. I know that there will always be situations when we fail and I believe that it gives us a great opportunity to revisit our processes with the hope that we can prevent it from happening again. I make no excuses. The truth is that there are none. I know that our people are very customer service oriented and that they are genuine in their apologies and most likely embarased by our failures. I can not speak for Enterprise nor do I have any control over their management. Enterprise is it's own business. I would like to extend my most sincere apology and I will be happy to donate $50 to your favorite charity. Also, I would like to extend to you a complimentary oil change. I know our team is better than what you have experienced here and would very much like the opportunity to prove it. Please contact me directly at 904 824 1641 or tworkman@bozardford.com Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

May 20, 2014 -

Bozard Ford Lincoln responded

Dear Mr. Roberts, Thanks for the call. It was a pleasure to speak with you today. As promised, I had a check cut today for The Arc of St Johns in the amount of $50. Also, as per our conversation, I look forward to your call when you are ready for that oil change. Again, I do appreciate your bringing this to my attention and I am confident that you will find your next visit spot on! Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

May 12, 2014

VERY HAPPY SERVICE EXPERIENCE our 2013 F150 Platnium decided to break down around 5pm on a saturday afternoon.Not a good time .I called Fords 800 number and a wrecker was sent in a More

by junedon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Frank Serverius
May 15, 2014 -

Bozard Ford Lincoln responded

Thanks so much for sharing this! We have some great people and they make me proud! I am happy that they got you on your way quickly and I will certainly share your review with them! Sincerely, Thom Workman General Sales Manager Bozard Ford Lincoln

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