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Bozard Ford Lincoln - Service Center
St. Augustine, FL
2,218 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,218 Reviews of Bozard Ford Lincoln - Service Center
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March 07, 2017
New truck window and panel issues Bought a new F-150 which had a swveral scratched on the panels between the driver and passenger window on both sides. Also, there was blue paint in be Bought a new F-150 which had a swveral scratched on the panels between the driver and passenger window on both sides. Also, there was blue paint in between the layers of glass in my driver side window. I can't say enough about how well Marcia Nelson took care of me. If I ever need service in the future I will be in touch with her. More
by SASKO.JA
Verified CustomerEmployees Worked With
March 05, 2017
Great personal service From the time I walked in until I left on two occasions, the people who were involved with me showed very caring and kind and understanding service. N From the time I walked in until I left on two occasions, the people who were involved with me showed very caring and kind and understanding service. Not only were they helpful they were very informed of what had to be done. The service problems were taken care of and remain in good working order. Highest praise to them all!!! More
by JAMANCUSO
Employees Worked With
March 05, 2017
Unprofessional / Disappointing I took my car to the Quick Lane for oil change and tire rotation. I already have had a recent bad experience but wanted to give the Quick lane a secon I took my car to the Quick Lane for oil change and tire rotation. I already have had a recent bad experience but wanted to give the Quick lane a second chance. I dropped my car off earlier than my appointment time, several hours went by and I did not receive a phone call to let me know my car was ready so I had to call and find out it had been ready for hours(second time this had happened). Upon my arrival I checked my car out before going in and it was covered in wipe spots which was either soap or hard water stains. I asked if they could run it again and they did but the tech made the comment it will look the same again unless you dry it! I mentioned when I go to the service department I do not have this issue with the car wash. So they ran it again and there were three cars ahead of mine. I observed the techs pull straight through the drying process which led me to believe this was the problem to begin with or the water softner was broken. I just took my car home and proceeded to rewash and detail it myself (second time again). As I washed and dried my car I noticed several dents and scratches in my rims from the tire rotation caused by the socket used to remove the tires. I immediately called and asked for a manager and was told they would not be in until Monday so I gave them my information after explaining what happened and the experience as whole. I was told that John Douglas, the quick Lane manager would call me first thing Monday morning and that they were putting this complaint on his desk. I did not receive a phone call so I ended calling that afternoon and was told by John that he would have eventually got around to calling me. I explained the experience to him and he had me come up to assess the damage. I explained to him the condition of the outside of the car and this was the second time and John Douglas made a snide remark that we just will not wash your car anymore. John Douglas also said that the scratches and dents on the rims were bound to happen anyways. I have a VW with same type of rims for ten years and I have done several tire rotations and had new tires put on a few times and no scratches or dents. I said not if your careful and take your time. John then again in a snide tone said "So what do you want me to do about your rims?" I said I want my rims repaired and he then took pictures and said he would get back to me. I waited again for his phone call and I ended up having to call him back and John told me he forgot to call me back. John said that the damage was assessed at a $150 and could only be fixed during the week. I said I work during the week Monday thru Friday and would he be providing me a loaner car and he flat out said "No I will pay for the damage and give you a discount on a rental". I told him I would not pay for a rental when your Quick Lane is responsible for the damage. I told him I would see if I could make transportation arrangements and call him back. John said he could give me the check if I wanted and said no I really just want my car fixed. I could not get a ride so I had to reach out to a body shop and I made arrangements for the weekend. I called John back and said I would just come and get the check and he told me they would mail it (This was on a Tuesday). I didn't not receive the check until almost a week and a half later. I called and asked John if it was coming from a corporate office out of town or from Bozard and he said right here from our accountant department. I live two miles away and it should have not taken that long. At this point I reached out to Kristina Fenech, who handled my issue before. She was very professional and handled things in a timely matter the first complaint. Kristina had been promoted to the sales department and Alia Spoerle had taken over and I explained the current situation and what was said by John Douglas and she was very apologetic and said she would get to the bottom of it and get back to me. Both times customer service relations admitted the car wash had issues and had to be repaired. The original date of service was on 12/31/2016 and no one has gotten back to me yet until this survey (Received 3/1/17) at this point I was going to let it go. So it is safe to say I will probably never go to the Quick Lane again! Between my in-laws and I, we have purchased 5 vehicles from Bozard and its a shame the Quick Lane does not operate with high standards of customer service like sales and the service department. More
by afnarciso77
March 04, 2017
Excellent service from great people! Getting a car serviced has never been such a pleasant experience. Marcia Nelson took the time to understand the problem and then worked with me to in Getting a car serviced has never been such a pleasant experience. Marcia Nelson took the time to understand the problem and then worked with me to insure that I was totally satisfied with the work performed. More
by papajohn372
Employees Worked With
March 03, 2017
scheduled maintenance I have purchased 2 vehicles from Bozard, and have taken both to the quick lane for service. This service department is beyond awesome...in fact, simpl I have purchased 2 vehicles from Bozard, and have taken both to the quick lane for service. This service department is beyond awesome...in fact, simply calling them a great place to get maintenance completed would be selling them short. I actually look forward to coming in, and I schedule my service for when they open, and that's early. My wife drives a Toyota mini van, and after years of going to Toyota for maintenance we now take her van her as well...they are simply awesome. Professional, knowledgeable and great people that make you feel like your at home. More
by gary.sprinkle1
March 03, 2017
Oil change I was greeted when I arrived. The people were professional. The waiting area was nice, clean, and had water/coffee available. The car was ready in a r I was greeted when I arrived. The people were professional. The waiting area was nice, clean, and had water/coffee available. The car was ready in a reasonable amount of time. More
by kpellicer13
Employees Worked With
I don't know the person's name.
March 02, 2017
Best Ford dealership in Jacksonville, FL if you are planning on buying a Ford or Lincoln, you need to come to Bozard Ford. If you have a Ford or Lincoln that needs service, you need to bring if you are planning on buying a Ford or Lincoln, you need to come to Bozard Ford. If you have a Ford or Lincoln that needs service, you need to bring your car to Bozard Service. The service advisors all give their undivided attention to your immediate concerns. I have worked with Alex and Marcia and both of these service advisors provide the best customer service I have ever seen. Greg Brown, the Service Manager at Bozard, treats your car like it is his own car. He goes out of his way to make sure the customers are satisfied beyond their expectations. Greg is caring and takes interest in all customer's concerns. I have worked with many service departments over the past 40 years and Bozard is by far, THE BEST!!!! This dealership blows the others out of the water!!!! More
by kgould49
Employees Worked With
Other Employees :
Greg Brown, Brittany Milligan
March 02, 2017
Excellent service Outstanding service group at Bozard. Very professional and courteous in the repairs of my vehicle. Ken was very helpful and answered all my questions Outstanding service group at Bozard. Very professional and courteous in the repairs of my vehicle. Ken was very helpful and answered all my questions during the time at Bozard. More
by DDC
Employees Worked With
Ken Schaffner
March 02, 2017
Happy, thankful, stress relief! Came in stress was immediately met by Kevin. I told him my problem and he helped me right on the spot. I left happy without stress. A nice feeling t Came in stress was immediately met by Kevin. I told him my problem and he helped me right on the spot. I left happy without stress. A nice feeling this day in time. More
by SMILEALOT49
Employees Worked With
Kevin Bressler
March 02, 2017
Recall Work on MKC Marcia Nelson was very strong in customer service and made my visit to Bozard Ford in St Augustine enjoyable. She knew I was on a reduced time schedul Marcia Nelson was very strong in customer service and made my visit to Bozard Ford in St Augustine enjoyable. She knew I was on a reduced time schedule because of a parent being in the hospital and she ensured that I got in and out quickly. More
by StAugustine
Employees Worked With
Marcia Nelson
