I had my 40 mile service with bozzani vw last feb. Online scheduling was very easy and fast. They said it'll take around 3 hours for the work to be done. I was given an option to wait in their clean and very accomodating waiting area with free coffee and donuts or be transported home using their shuttle for free. I chose to use their free shuttle. After 3 hours, the work was done, i was picked up. Since it was raining, i was expecting that they wouldnt give me the free car wash but i still asked if they at least did vacuum my car. They said they did but when i checked it, it was not vacuumed. Got very disappointed and reported it. David, the service director was very accommodating. He offered to perform a complimentary detailing and refunded some of the labor cost that i paid. I am giving them 5 stars for that.