Brad Manning Ford

Purchase of New Truck Excellent customer service! Jeff provided excellent service from our initial visit until well after delivery of the new vehicle. He kept in contact Excellent customer service! Jeff provided excellent service from our initial visit until well after delivery of the new vehicle. He kept in contact to let us know where in the process the new vehicle was and what the estimated delivery date would be. He was patient with all the questions and concerns about possible options and equipment through the ordering process. Our overall experience was excellent and would highly recommend Jeff! More

We have been going to Brad Manning Ford for at least 10 years for service. Alex Fule and Patrick Manning are courteous, professional, and take pride in their service. They know our names. I dropped off years for service. Alex Fule and Patrick Manning are courteous, professional, and take pride in their service. They know our names. I dropped off donuts to the service dept because they are the best. Alex had to call me after my car was service and felt bad that my 10 year old SUV has some major problems. Alex is wonderful Tony in the Office is a caring professional. she always has a smile on her face and loves the customers We have bought several cars from Dave Riebe. Another professional who is courteous and knows his customers. About a year ago, Dave called me - he remembered from 6 months prior that I was looking for a specific car and that car came in and he called me. I was so impressed that he called. I believe Brad Manning Ford should be honored as a dealership for the year. They are so people oriented. Linda K More

I was preparing to drive home for the Christmas Holiday. I was ready to leave on Monday, and on Dunday evening, my car starting having acceleration problems. I knw that I would not make it to the dealership I was ready to leave on Monday, and on Dunday evening, my car starting having acceleration problems. I knw that I would not make it to the dealership where I purchased it, 50 miles away, so I took it to the closest Ford Dealership, Brad Manning Ford in DeKalb, Illinois. It was all last-minute stuff, two days befors Christmas Day, and in the middle of record-setting lows and snow storms. Within a couple of hours, the service team, which was packed with service requests, found a rental for me, to make my trip with, diagnosed my problem and had a plan to take care of the issue. Later, and unfortunate backlog in replacement parts caused a delay in repair. Brad Mannig worked with Ford to have the rental taken care of for all of this period. They worked diligently to take care of me, my service issue and kept me informed all of the way. They went the extra mile to work with Ford to take care of additional items like the rental, which was huge. It was truly top notch customer service performance. I would not hesitate to trust them as my dealership in the future. More

I can not give much of an opinion on the service because soon after it was repaired I traded it in to get another car. Brad Manning and his employees were very friendly, the price wasn't, but that comes ha soon after it was repaired I traded it in to get another car. Brad Manning and his employees were very friendly, the price wasn't, but that comes hand in hand when you are working on a car that is 15 years old like mine was. More

Jeff Connor was thoroughly knowledgeable about the vehicles we were considering and very helpful in explaining the vehicle options for the test drives.Once we selected the vehicle we were intertested vehicles we were considering and very helpful in explaining the vehicle options for the test drives.Once we selected the vehicle we were intertested in he was very straightforward about costs and fair marlet prices. Together with Ben Manning we were able to negotiate an out the door deal that worked for both of us, and the actual close oiut process with Ben was extremely quick and easy. An absolutely outstanding experience. More

They were able to get us in and do the service required in the time required. They were professional and friendly. The notified us of problems they found and were able to correct them. in the time required. They were professional and friendly. The notified us of problems they found and were able to correct them. More

Took my 2007 Lincoln Town car in as all electronic controlls in drivers door control panel failed to perform. They determined the electric left door module was the problem and could not be repaired an controlls in drivers door control panel failed to perform. They determined the electric left door module was the problem and could not be repaired and had to be replaced. They gave me a cost estimate. I checked it out and found it was satisfactorry. They repaired my car by the date promised and also stored the vehicle inside while I was out of town. Everything has performed with no problem. They were most professional in all respects. More

Very friendly and easy to work with. We were treated with respect and we didn't feel like we were pressured or lied to to get a sale. They answered all of our questions in a friendly and polite manner. with respect and we didn't feel like we were pressured or lied to to get a sale. They answered all of our questions in a friendly and polite manner. This was honestly the fastest we have ever had a sale go and I was very appreciative considering the last time we bought a car, from another dealership, it took all day long. I was honestly shocked at how smooth and quick it went. We will be back if we need a ford product or want to buy a used car they have on the lot. Thanks Jeff and Brad. More

Brad Manning has been servicing my Fords for several years now and I just purchased a 2013 Escape from them. I could write several paragraphs but the bottom line is simple: Sales: Best in class S years now and I just purchased a 2013 Escape from them. I could write several paragraphs but the bottom line is simple: Sales: Best in class Service: Best in class Vehicle: Best in class Could not be happier. This dealership considers their customers to be family and you are treated accordingly. More

Manning ford is a great dealership I wouldn't buy from anywhere else. Everyone is very friendly and always willing to help especially Jerry in parts. He went above and beyond to make sure I was taken from anywhere else. Everyone is very friendly and always willing to help especially Jerry in parts. He went above and beyond to make sure I was taken care of. More